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Old 06-21-04, 11:22 PM   #1
Japan Jim
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Problem with Haluzak

Hi All: I've been riding recumbents for about 6 or 7 years now here in Japan.
I'm afraid I am having a problem with Bicycles by Haluzak, and was wondering if anyone out there could suggest a way for me to resolve it, or if they have had a similar problem with BBH.
2 months ago the seat to my Horizon snapped in half. Lucky for me I had just stopped the bike and was about to get off when it happened. I sent an e-mail to Haluzak informing them what had happened and what I should do to get a new seat. Well, it was great. I received an answer from my e-mail saying to send my address and they would ship me out a new seat by air mail. I also called and the guy there said it would ship the next day. Wow! Great customer service!!
I waited for the seat to arrive. And waited. And waited. I sent some 2 or 3 enquiring e-mails, but got no response.
About 10 days ago I had my sister call them, as the time difference is a bit inconvenient for me, to check on what is happening. Well, they said they did not send the seat and apologized profusely for the fould up, and that a seat was going out the next day by air mail. That was 10 days ago, and I somehow do not think they sent it. Now when we call we get voice mail, and can't seem to get a human being on the phone.
The seat frame is covered by Haluzak's 6 year warranty (just barely), but what good is that in this situation?
Does anyone have any idea what I could do, or how I can get a seat frame for a Horizon? Without the frame, the bike is useless.
Thank you very much for any suggestions. Sincerely, Japan Jim
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Old 11-14-04, 10:46 PM   #2
billperl
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I don't know if you finally got your seat frame, but I'll add my story to the thread. My seat broke in August. It's mid November now and I still don't have the replacement. When they do answer a phone the story is different each time. "I shipped it last week" "We have the seat frame but not the other stuff to go in the same order" "We're making a batch of seat frames next week"

I've now had 4 seat frames break. All next to a weld. Even after I added Rans seat stays to reduce the flex on the aluminum. Haluzak does not heat treat their seat frames after they are welded. In desperation I've mounted a fiberglass shell seat; looks great but not as comfortable.

My friend's Haluzak frame broke a few weeks ago - where the rear fork is welded to the main tube. They asked for us to ship to them so they could replace it. They've had it for close to 2 weeks and no response.

Any suggestions for a new bike?
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Old 11-15-04, 06:30 PM   #3
sukispop
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Hi,

My local 'bent dealer is(was?) a Haluzak dealer. When I asked him(earlier this year) why I've never seen any Haluzaks on his showroom floor, he told me that Haluzak is pretty much a one-man company now, and that it's almost impossible to get a bike nowadays. So he hasn't sold any in a long time. I don't know how the future looks for this company, but I'd have some serious reservations about placing any orders with them....I know that that's not the kind of news that you guys wanted to hear, and I'm sorry 'bout that...but I wanted to let you know what I've heard just in case you hadn't heard anything like this. Please keep in mind that what I've heard has only come from one source, although I'd consider the source very reliable. Other members here may have heard otherwise, and it would be interesting to hear from them too.

One possible suggestion for an alternate bike---the Longbikes Eliminator. Longbikes' frames(and other welded parts) are extremely well made. They're built to last a lifetime(or two), and they're beautiful too. If I remember correctly, Longbikes is located in Colorado. The Eliminator is also a uss swb, and its bb height seems fairly similar to that of the Haluzak bikes. I believe The Bicycle Man sells them, as well as other well known 'bent dealers. Here's the link to Longbike's webpage for the Eliminator: http://longbikes.com/Eliminator.html

'Hope this may be of some help. 'Sorry to hear about your troubles with your seat and bicycle frames...'hope that you may find recourse and satisfaction. Good luck, and take care.
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Old 11-15-04, 08:18 PM   #4
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About 5 years ago my Haluzak seat broke also, very close to a weld. It happened when I got off the bike and allowed a woman to ride the bike and it promptly cracked in half when she sat on it, she was lighter than me, go figure. Well any way I sent the frame to Haluzak in USA and for $50.00 US dollars (shipping cost) they sent another frame in about 1 month. But I have heard their bike company was not doing well recently and so they may be having problems. My old old 1994 Horizon is going for sell locally here as I think I have my fun with that bike for now, looking to get a LWB instead.

Don
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Old 11-15-04, 10:26 PM   #5
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Quote:
Originally Posted by Japan Jim
Does anyone have any idea what I could do, or how I can get a seat frame for a Horizon? Without the frame, the bike is useless.Thank you very much for any suggestions.
Note, I would not suggest this had you not tried everything within your power.

I would hit them where it hurts. Post just like you have here on other boards. Bentrider Online in particular has a lot of manufacturers perusing their site. They may not post, but they are there watching the comments on their product.
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Old 06-22-05, 05:56 PM   #6
GHJoeT
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I hope you have solved your problem. BUT I encourage you to try again if you are not satisfied.
I know the seats are warrantied for at least 5 yrs. I have had 2 replacements. The second one I asked for a beefed up support tube, the one that goes into the frame under the seat. They made it with thicker walls and it hasn't broaken yet. I'm satisfied.

I just spoke with Bill Haluzak and admittedly he had some employee problems.
Since April 2005, I have had good responses and shipments. He has reinforced several features of the seat frame so a recent buy should be durable. I am presently converting my recumbent to disk breaks and have been riding my Hybrid Race for 10 years ( 15,000 mi ).
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Old 06-22-05, 07:16 PM   #7
jeff-o
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Um, Japan Jim had this problem like 2 years ago. I should think that either the problem was resolved, or he gave up.

Now, this zombie thread may die.
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