M5's Customer Service
Although I write a lot in my line of work (you might not know it form my grammatical errors!), I seldom take the time to compliment a company for service they have provided me, even if it's been really good. I feel compelled to make a note about the outstanding service M5 has provided me. Plus Iím very happy with the bicycle. Yes I purchased a very expensive bicycle but the lengths to which M5 has gone to make my experience a good one have been above and beyond what I expected. Presale support was excellent, but post sale support has been equally good if not better. I had some minor glitches Ė untrue wheel, assembly questions, etc. Each has been resolved in a timely manner. I was provided with specialty tools shipped 5,000 miles from the Netherlands to my Home in the USA (They even picked up the cost of shipping), a refund for the cost of repairing certain items here in the USA, and I was even offered phone service on their dime. I think itís important to note that if there were a dealer in my Home State with this product I would have preferred to go through a dealer. This was not an option for me, and for a manufacturer to provide this kind of service is practically unheard of. I have a local bike shop I frequent and they have been very helpful, and I feel good about spending my money in their store even when I could probably find a few items a few bucks cheaper online. Their advice and help has been worth far more than the few dollars I would have saved online. So this note is not intended to knock any dealers out there, itís just intended to compliment the outstanding service of M5. Until this year I had never heard of them, until June I had no previous contact with them. They took the time to answer my presale questions via Email; they had the product I wanted, so I bought it. And the best part of the deal was when Iíve had problems they have shown the concern to help me remedy them. I am sure there are other outstanding companies in this market, but I can only speak for those Iíve dealt with (Challenge was very helpful with presale questions as well) and M5ís service after the sale has been exceptional. I hope all M5 customers have been, and are treated as well.