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  1. #1
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    Just got a Performer Family Tandem

    I had written a few things in another thread about this bike http://www.bikeforums.net/showthread...em-Family-quot

    Here I will go into more detail and see if others can learn.

    My wife and I rode a Hase Pino a while ago and just loved everything but the price. I then found out about the Performer on this forum and decided to get one. We ordered directly from the factory. The cost for the basic bike is now $1850 and that includes choice of paint and even custom lettering.

    Ordering is a bit scary. Once you settle on a price with any additional items, you have to use paypal to complete the transaction. Once I did that on a Monday, I was told the bike would ship the next Thursday. When next Wednesday came, Nellie sent me a message telling me the rear disc brake was not aligned properly and the frame needed to be remade and the shipping date would be the next Thursday. I thanked them for making it right and waited again.

    When that Thursday came, I had not heard a thing and was getting worried. I sent a few emails and Nellie replied telling me they were dealing with a typhoon and she included a CNN link to explain the seriousness of the storm. The bike shipped on Saturday I think and DHL was providing me with updates. I had a little snag in customs, ended up having to pay import taxes, but the bike arrived in my driveway on Thursday the 9th of August.

    Not much of the bike is assembled and there are no instructions. I tried to do it myself, but smartly took everything to my LBS the next day and they had it together and running nicely in a few hours. More money, but we are still way below the Hase prices.

    Unfortunately, several pieces were missing. These were mainly accessories that I ordered while getting the bike. The big chain ring was bent and that had to be replaced by the LBS.

    Nellie is working with me on getting the missing pieces and we are talking about compensation for the damaged chain ring. More to tell about that as things get resolved. I have sent a ton of emails and they have been very quick to reply and we are working through each issue.

    I did want the suspended front fork and paid an extra $90 for it, but it is much longer than the standard fork. The top part of the tube is so long, I would have to cut the seat to make it work. I don't know if putting spacers under the frame would make sense since the front of the bike would be raised by about three inches I think. I would love any advice on this one, we really miss the suspended front fork of the Hase Pino.

    I will post more as we get further in the process. We have put about 10-15 miles on it spending that time tweaking the seats and handle bars.

    Dennis

  2. #2
    Senior Member Steamer's Avatar
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    Great series of examples of why you should order through a dealer and not direct.

  3. #3
    Senior Member
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    But then he would probably not have gotten the bargain price. Pictures?

  4. #4
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    Yeah, a dealer would have been nice, but there isn't one close to me and, so far, I think I am ahead on price. I hope my experience will help others.

    Pictures will be coming.

    So far, Nellie from Performer has been great. I got a refund on the fork and the missing stuff has been identified and is in the mail. I will update when that arrives. We also agreed on a price to reimburse the damaged chain ring, but i have not seen that refund. I will remind her when the package shows up.

    My wife and I rode is a lot last week and we are getting used to our new toy. The front seat is pretty reclined and I have extended the seat struts to sit more upright. Still evaluating where everything is to be adjusted.

    I am also trying to see if I can find a suspension fork that won't break the bank and trying to get to the bottom of the IPS mod. Not sure if I will do either, but want to see what the cost and hassle factor may be before making that decision.

  5. #5
    el padre
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    In spite of all the setbacks, it sounds like the company wants to work it out for you..continue to enjoy the ride.

  6. #6
    Senior Member
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    Quote Originally Posted by Dennis14 View Post
    The front seat is pretty reclined and I have extended the seat struts to sit more upright. Still evaluating where everything is to be adjusted.
    Keep in mind that with a narrow hardshell seats, an upright position can result in "recumbutt" (numbness). Hardshells usually feel better when reclined, which results in more weight being supported by the back. Anyhoo, I'd much rather deal with recumbutt than DF-induced numbness on a long ride.

  7. #7
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    I didn't know that. We haven't gone on an extended ride with this change yet. Will keep this in mind, thanks. I am also exploring an option to replace the seat with a more upright style like what the Hase Pino has the Bacchetta Recurve looks like a possible option.

    Need to put more mile on this before we make any changes.

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