Originally Posted by kungfuguy
I want to place an order with them but I'm uncertain about their trustworthiness. Can you answer some questions?
Did you order parts?
Was the price fair to you?
Did you get exactly as you wanted?
Did you get it in a timely fashion?
What payment did TWBents want?
Were you happy with their service?
What is the quality of their bents?
Yes, I placed an order and paid thru paypal, just in case there was a need for recourse. I corrosponded with Lin, and he was able to email me a parts list with prices. The parts arrived within a week and were exactly what I needed to repair my trike. I was so pleased to get my trike rolling again that I offered to help them distribute some literature to the local bike shops. Nelson handed me off to someone else who hasn't been as enthusiastic about aquiring distributors here in SW Florida. I did get some pamphlets, but never any idea of price lists to give the dealers any info on costs.
I would purchase another trike from them if I was in the market for one. I think the quality is superb as I've put a lot of miles on mine, over some pretty rough roads. The price was less than the competitors, and I feel like I didn't sacrifice quality for cost. The hardware is the same, and the customer support has been great.