I agree with you most of the shops give you attitude here in downtown. Dukes and Sportinglife included..But as far Cavern Cycles is concerned i dont think youll find a better shop..And Kieth is the most helpful guy in town...i m sure as he said it was one of the guys he hired that gave you the snub but ask anyone here on this forum . And everyone will say go to Kieth at Cavern Cycles for not only IRO but everything. I have bin bugging him for the last 2 months with questions for an IRO and fixed gear. And he has bin veyr straight forward and helpful . And he knows what hes talking about. So dont penalize the guy coz of someone he hired. It can happen to anyone.