Really ProBikeKit?
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Really ProBikeKit?
I ordered 3 Vittoria tires from ProBikeKit. Got an email from them saying they were shipped on 7/28 and would be delivered by 8/17. Really? I didn't take the free shipping but paid a few dollars extra and it takes this long? BTW, this is my first order with them. If this is typical it will probably be my last.
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I ordered 3 Vittoria tires from ProBikeKit. Got an email from them saying they were shipped on 7/28 and would be delivered by 8/17. Really? I didn't take the free shipping but paid a few dollars extra and it takes this long? BTW, this is my first order with them. If this is typical it will probably be my last.
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I always use free shipping, takes a week to 10 days. Would be worth a few weeks, though, considering the savings.
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They are just covering for the possible massive customs delay that could happen. I normally get my stuff from ProBikeKit / Wiggle / Chain Reaction in about 7-10 days but there was once a 2 week customs hold on one shipment. Have no idea why but due to that it was at the very end of Wiggle's quoted shipping time.
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I've had similar experience. Long estimate, but actually received PBK order faster than the Nashbar order from the same day.
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Yep. It's US Customs. They can't predict when an inspector decides to open a package. That can add two weeks.
#9
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Have any of you been hit with Customs charges? I've ordered many time from Assos Factory Outlet with no charges but out of nowhere I got a $65 bill from FEDEX for Customs charges. They said it was to reimburse them for what they paid US Customs. But, I called the Customs office here in CT and they said they don't charge the shipper. They send a bill to the recipient. In this case, me. I got no bill from Customs.
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Have any of you been hit with Customs charges? I've ordered many time from Assos Factory Outlet with no charges but out of nowhere I got a $65 bill from FEDEX for Customs charges. They said it was to reimburse them for what they paid US Customs. But, I called the Customs office here in CT and they said they don't charge the shipper. They send a bill to the recipient. In this case, me. I got no bill from Customs.
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usually stuff from the Brits is here (to the east coast) within a week. they are good.
the estimate is to cover in case the US guys delay things. I bet the customs guys are paid by the hour, not for actually moving stuff. like the DMV.
the estimate is to cover in case the US guys delay things. I bet the customs guys are paid by the hour, not for actually moving stuff. like the DMV.
#14
Kit doesn't match
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I have only made two orders from the brits and got both here in the Houston area within a week.
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They're covering their butt with that estimate; they can't control how quickly the US handles the parcel. You may get them Mon, you may get them on the 17th. I don't know if things have drastically changed within the last few years, but when I was living on the east coast, I usually got pbk deliveries a little over a week after placing the order.
Only very recently have shippers tightened up the expectation window to a specific day most of the time and not a 1-3 week range. Standard CYA.
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Yep. I've gotten stuff from the UK in 5 days and in 5 weeks, the variable being how long it got hung up in the US port of entry. I generally don't order stuff I gotta have right away from the UK.
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My experiences with PBK and Nashbar have been similar. PBK, in my opinion, is simply over estimating and over delivering. I would prefer this. I will say that we save a lot of money on products purchased from PBK, Ribble, Wiggle, Merlin and etc. The savings is worth the extra shipping time, if it actually occurs. If you are in a hurry than I would recommend that you buy locally. I hate to be so matter of fact but this is reality. It is hard to predict the shipping since it changes hands a few times. I have never had an order from any of those companies take longer than 2 weeks. For my company I have many vendors that I use. If I choose shipping options it usually lists UPS ground as 5-8 days. My company is in Jacksonville. One vendor is in Miami. If I order product today before 10am, I have it the next day, even on standard shipping. It still says 5-8 days though.
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My LBS sometimes takes 4 days to get me tires. Sometimes they come the next day. Of course, if they are in stock delivery is immediate.
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Yeah it's tough to tell how long goods going through customs can take to arrive at your door. I ordered shoes form Chain Reaction (also UK based), paid the nominal shipping fee and got them in about 10 days. Your tires might get here sooner than 8/17 or they could take longer. There's nothing much you or they can do about it.
#22
SLJ 6/8/65-5/2/07
My deliveries from PBK (Florida) have been within a 10 day to 2 week window. As nearly everyone above is saying they're covering themselves.
I've never been hit with custom charges.
I've never been hit with custom charges.
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I've had lots of smaller/cheaper orders arrive in just 5-7 days. Normal orders closer to ~10 days. Also, heaven forbid if you order something that they don't actually have in stock and ready to go. You'll be charged and could wait a month or two. Hopefully you don't need it soon. I only have patience enough for those because I rarely make any big orders from them with things I need right now.
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Back in February, I ordered an 11speed 105 group set from Merlin. Ordered it Thursday, it was at my door Monday. Cost $374 shipped. A week later, i had a charge show up on my debit card for $8 that said "foreign transaction fee"...I got such a great deal and the shipping was so fast...I just let it go.
#25
Kit doesn't match
That fee is from your credit/debit card company; mine does the same thing. Hate.
Back in February, I ordered an 11speed 105 group set from Merlin. Ordered it Thursday, it was at my door Monday. Cost $374 shipped. A week later, i had a charge show up on my debit card for $8 that said "foreign transaction fee"...I got such a great deal and the shipping was so fast...I just let it go.