(Tl;dr, after being really nice about loaning me a demo saddle, my LBS has screwed up everything since when it comes to getting the saddle into my hands, and I'm about to say screw it and get it off the web.)
I'm having a problem with my LBS. (a different LBS than in this thread LBS swapped parts from old frame to new, now rear wheel not centered? (+more issues), in case anyone is keeping score.) I demoed a saddle, and they just let me take the demo saddle for a week, without even asking me for my credit card or anything, and are generally pretty cool about stuff. (I'm in there all the time.) After spending some time with the saddle, I decided I wanted it, and called them up and told them to order it for me, even though I knew the saddle would, of course, be a lot more expensive through them than online.
So, they told me they were going to order the saddle the next day, monday, and I should have it Friday, and that they would call me and confirm the price of the saddle with the carbon rails. I didn't hear from them monday, so I called Tuesday, but it turns out that they are closed tuesdays and wednesdays in the off season. So I called them Thursday, and they still hadn't ordered me the saddle. This LBS is local to my Girlfriend's weekend house, so I am only able to pick the saddle up on weekends. They guys at the LBS knew this. So they said they were going to order the saddle--which they ostensibly did Friday, and it should come monday and they would ship it to me. None of this happened, but they did finally get the saddle to me the following saturday.
But here's where it gets really irritating: the saddle was defective! The rails were slightly bent and slightly twisted; almost 4mm narrower at the front of the rails as at the rear, and the left side was 1-2mm lower than the right. (This was not shipping damage! The saddle was pristine, otherwise.) so I called them and emailed pictures, and they said they would talk to the distributer...that was last Saturday. They were basically closed all last week but for Friday, and when I called them to see what was up, the guy basically said "oh, I never heard from them. Let me call them and call you back." And that's the last I heard. Left a message for the guy today, he didn't respond.
So here's the deal: after being generously lent a demo saddle, I didn't want to be that guy that then goes and buys the product online for $60 cheaper. If I had, I would have had the new saddle almost three weeks ago; instead, I am stuck with a defective saddle and no time frame for when it might be replaced. I'm ready to mosey over there tomorrow, return the defective saddle, ask for my money back, and go buy it online, where I will probably have it wednesday, and if I have a problem will have a replacement in less than a week.
Am I just being an impatient dick? Do I owe it to them to let them take another couple of weeks to straighten this out? I was trying to do the right thing and support my LBS, but this is starting to feel like no a good deed goes unpunished sort of a deal.
Thanks for letting me vent, and do please tell me what you might do in the situation.