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LBS Service Question For Ya...

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Old 08-10-05, 12:58 PM
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LBS Service Question For Ya...

If you had frame that failed and the manufacturer sent you a new frame (in coordination with LBS), would you expect the LBS to put your old stuff on the new frame for free or would you expect to have to pay for that service?
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Old 08-10-05, 01:00 PM
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I would expect the manufacturer to compensate the LBS for the work.
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Old 08-10-05, 01:04 PM
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As I recall, I was not charged by my LBS when Trek warrantied my frame, but that was many years/beers ago, so my recollection may not be accurate. I would contact the frame maker and ask them their policy on this issue.
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Old 08-10-05, 09:32 PM
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I would expect to pay, but I'd expect some sort of discount
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Old 08-10-05, 10:05 PM
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I would expect to pay..unless the manufacturer is going to pay for it... I'd much rather pay and have everything put together with care.
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