Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

pro bike kit shipping timetable?

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

pro bike kit shipping timetable?

Old 08-14-07, 11:34 PM
  #1  
Senior Member
Thread Starter
 
andrew.wetdog's Avatar
 
Join Date: Apr 2007
Location: Humboldt
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
pro bike kit shipping timetable?

I ordered shoes and pedals from pro bike kit about 2 week ago and I never received any shipping information. The items were in stock and I paid in full. Approximately when would they arrive in sacramento CA? Ballpark figures; I'm getting tired of checking for delivery and finding an empty front porch.
andrew.wetdog is offline  
Old 08-14-07, 11:43 PM
  #2  
Mooninite
 
shakeNbake's Avatar
 
Join Date: May 2006
Location: South of Heaven
Posts: 3,186

Bikes: $53 Walmart Special

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Originally Posted by andrew.wetdog
I ordered shoes and pedals from pro bike kit about 2 week ago and I never received any shipping information. The items were in stock and I paid in full. Approximately when would they arrive in sacramento CA? Ballpark figures; I'm getting tired of checking for delivery and finding an empty front porch.
Shoot them an e-mail, they are somewhat responsive. I ordered a Campy groupset about 1 1/2 months ago, they forgot the rear derailler. It took one week for the first package (minus derailler) and about three extra weeks for the derailler.

I have ordered a few times before and they always come in a week. I live in Los Angeles.
shakeNbake is offline  
Old 08-14-07, 11:50 PM
  #3  
Senior Member
 
Wkend_Warrior's Avatar
 
Join Date: Jul 2007
Location: S. Bay
Posts: 459

Bikes: Madone 5.2, Specialized Allez Epic, Giant RiconSE

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by andrew.wetdog
I ordered shoes and pedals from pro bike kit about 2 week ago and I never received any shipping information. The items were in stock and I paid in full. Approximately when would they arrive in sacramento CA? Ballpark figures; I'm getting tired of checking for delivery and finding an empty front porch.
i can confirm that they are prompt on their delivery. However, I'm not sure about their response time.
I order a pair of shoes and pedals and sent them numerous email asking for tracking #'s or something to trace the shipment. They never response to me..but today I got my package. It took approx 10 bus. days. to get to LA, CA
Hope that will help.
Wkend_Warrior is offline  
Old 08-14-07, 11:56 PM
  #4  
Mooninite
 
shakeNbake's Avatar
 
Join Date: May 2006
Location: South of Heaven
Posts: 3,186

Bikes: $53 Walmart Special

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Originally Posted by Wkend_Warrier
sent them numerous email asking for tracking #'s or something to trace the shipment.
They don't have a tracking system.
shakeNbake is offline  
Old 08-15-07, 12:01 AM
  #5  
Senior Member
 
gabdy's Avatar
 
Join Date: May 2005
Posts: 1,485

Bikes: Trek, Giant, PoS

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by andrew.wetdog
I ordered shoes and pedals from pro bike kit about 2 week ago and I never received any shipping information. The items were in stock and I paid in full. Approximately when would they arrive in sacramento CA? Ballpark figures; I'm getting tired of checking for delivery and finding an empty front porch.
Your very patient. I don't know the quality of the US mail system, but in OZ if the parcel is sent and delivered in the same state I would expect 24 - 48 hours delivery, interstate and I'd expect 48 - 72 hrs. Longer than that and they don't get repeat business.

I'd rather pay a bit extra and get quality service than save a few bucks and get crap service like this.

Personally if I had to wait 2 weeks and wasn't getting a response from the supplier I would Initiate a fraud investigation with my credit card company.
__________________
Courage
Skill
gabdy is offline  
Old 08-15-07, 12:42 AM
  #6  
Senior Member
Thread Starter
 
andrew.wetdog's Avatar
 
Join Date: Apr 2007
Location: Humboldt
Posts: 73
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Thanks for the replies. I sent them an email. In retrospect I could have paid another 10-20% and already had my gear from a N. American retailer.
Patience...Patience. I just hope the "pleasure delay effect" will make the pedal and shoes seem all the better.
andrew.wetdog is offline  
Old 08-15-07, 04:41 AM
  #7  
Senior Member
 
Join Date: Jul 2004
Location: Brooklyn NY
Posts: 7,702

Bikes: Kuota Kredo/Chorus, Trek 7000 commuter, Trek 8000 MTB and a few others

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 22 Post(s)
Liked 456 Times in 358 Posts
I was about to order from them, but I hesitated because of the ship times. Maybe I won't.

I ordered things last week from Easton and from ProCycleGear.com and both packages arrived within 2 days, USPS priority mail. Maybe I'll stick with that.
zacster is offline  
Old 08-15-07, 04:59 AM
  #8  
Senior Member
 
DanielS's Avatar
 
Join Date: Sep 2006
Location: Adelaide, Australia
Posts: 458

Bikes: Surly Pacer, Hillbrick Pista, Avanti Sprint, Commencal Combi Deluxe

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
According to their website the wait time for orders outside the UK can be up to 28 days.
Previous orders I've gotten within a week or two to Australia.
I did put in an order a bit over two weeks ago and haven't recieved anything yet. Unfortunately, I don't imagine they'll do much or bother replying until the 28 days is up.
DanielS is offline  
Old 08-15-07, 05:21 AM
  #9  
I eat carbide.
 
Psimet2001's Avatar
 
Join Date: Jan 2006
Location: Elgin, IL
Posts: 21,627

Bikes: Lots. Van Dessel and Squid Dealer

Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 1325 Post(s)
Liked 1,306 Times in 560 Posts
I have ordered a lot of items from PBK over the least year or so. They usually take 5 business days to get to me in "Chicago". Occassionally less. Sometimes as much as 10 business days.

With PBK you kind of "fire and forget." Luckily I haven't yet known the items to simply just not come.
__________________
PSIMET Wheels, PSIMET Racing, PSIMET Neutral Race Support, and 11 Jackson Coffee
Podcast - YouTube Channel
Video about PSIMET Wheels


Last edited by Psimet2001; 08-15-07 at 05:30 AM.
Psimet2001 is offline  
Old 08-15-07, 05:29 AM
  #10  
Junior Member
 
Join Date: May 2002
Location: North Aurora Il
Posts: 160
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Liked 17 Times in 8 Posts
Originally Posted by Psimet2001
I have ordered a lot of items from PBK over the least year or so. They usually take 5 business days to get to me in Chicago. Occassionally less. Sometimes as much as 10 business days.

With PBK you kind of "fire and forget." Luckily I haven't yet known the items to simply just not come.

Live in Chicago LAND also..PBK has never taken longer than a week.
soonerrebel is offline  
Old 08-15-07, 05:43 AM
  #11  
.
 
Namenda's Avatar
 
Join Date: Jul 2005
Location: "The Woo", MA
Posts: 4,831
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
I've had three transactions with PBK...first took 7 days, second took 6 days, third took 5 days. The second one included a holiday weekend, as I recall. I can't complain.

If your delivery has taken two weeks or more, something is amiss. I exchanged emails with the customer service folks there once, they responded (and fixed my issue) the same day.
Namenda is offline  
Old 08-15-07, 10:41 AM
  #12  
Chunky Programmer
 
cuski's Avatar
 
Join Date: Feb 2007
Location: BC
Posts: 1,329
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
It's very likely your parcel is stuck in customs. PBK usually ships the very next day after you place the order.
__________________
Burn the incline - V5
cuski is offline  
Old 08-15-07, 11:20 AM
  #13  
NorCal Climbing Freak
 
Join Date: Feb 2006
Posts: 872
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Have ordered an item on Monday and received it by Friday in California. Also had an order go missing, and they were good about sending out a new one.

The order eventually arrived three months later. Part of the shipping label had broken off, and it had taken USPS a while to figure out where it was going.
grebletie is offline  
Old 08-15-07, 12:23 PM
  #14  
TCR
Riding Heavens Highway
 
TCR's Avatar
 
Join Date: Apr 2004
Location: Sunny SoCal
Posts: 1,778

Bikes: '04 Giant TCR

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've had orders make it within a week and I've had one that took 15 days. I placed an order this morning and much to my surprise I just got an email stating they have already shipped it.

Part of the fun of buying from PBK is waiting for the mailman to deliver the blue bag.
__________________
https://vvbc.us
TCR is offline  
Old 08-15-07, 12:27 PM
  #15  
I eat carbide.
 
Psimet2001's Avatar
 
Join Date: Jan 2006
Location: Elgin, IL
Posts: 21,627

Bikes: Lots. Van Dessel and Squid Dealer

Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 1325 Post(s)
Liked 1,306 Times in 560 Posts
Originally Posted by TCR
I've had orders make it within a week and I've had one that took 15 days. I placed an order this morning and much to my surprise I just got an email stating they have already shipped it.

Part of the fun of buying from PBK is waiting for the mailman to deliver the blue bag.
+1 - the other part of the fun is knowing you just scored a deal that is better than just about anything Stateside in the process....and it's real...with no catch.
__________________
PSIMET Wheels, PSIMET Racing, PSIMET Neutral Race Support, and 11 Jackson Coffee
Podcast - YouTube Channel
Video about PSIMET Wheels

Psimet2001 is offline  
Old 08-15-07, 01:44 PM
  #16  
Training Wheels Member
 
kenny!'s Avatar
 
Join Date: Apr 2006
Location: Lancaster, PA
Posts: 261

Bikes: 2006 Cannondale R800

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
From Probikekit.com:

"The UK postal strikes in July & August are continuing to cause some delay to orders placed in that time period and shortly after. According to Royal Mail there is a current backlog of approximately 80,000 parcels but they hope to clear it soon.

If your order appears to be late then please allow a little extra time before contacting us to report a missing delivery.

We are sorry if you have been affected by the industrial action but at this point all we can do is hope the backlog will be quickly dealt with by Royal Mail."
kenny! is offline  
Old 08-15-07, 01:57 PM
  #17  
Space for rent!
 
Chad's Colnago's Avatar
 
Join Date: Sep 2004
Location: Lincoln NE
Posts: 632

Bikes: Colnago Dream B-Stay, Trek Mountain Bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I ordered a Selev Matrix helmet last wednesday afternoon (my time), I got the helmet the following Tuesday. This was my second time I've used PBK and both times I received the items within a few days.
Chad's Colnago is offline  
Old 08-15-07, 02:52 PM
  #18  
Super Moderator
 
Homebrew01's Avatar
 
Join Date: Jul 2004
Location: Ffld Cnty Connecticut
Posts: 21,845

Bikes: Old Steelies I made, Old Cannondales

Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 1173 Post(s)
Liked 924 Times in 610 Posts
1 placed 2 separate orders a month or so ago, and for the first order I never got an "order shipped" email, and it seemed to be taking a while. I sent them an email, and the package happened to show up when I got home. The second order was a little faster. I like their prices, and I'm not in a rush for anything, so I'll keep buying from them. If it was urgent, I would shop elsewhere.
Homebrew01 is offline  
Old 08-15-07, 02:54 PM
  #19  
Full Member
 
alainp's Avatar
 
Join Date: May 2007
Location: SF East Bay
Posts: 448

Bikes: '07 Look 585 Ultra, '07 Trek Madone SL 5.2, '06 Marin Pine Mountain MTB, '23 Trek Emonda SL6 Pro

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I placed my first order with PBK on a Sunday, which included tires and miscellaneous accessories, and it arrived in the mail the following Saturday. I was pretty impressed with the shipping time. However, they don't seem to respond at all to any inquiries regarding the order or shipping times. However, when I shot them an email stating they forgot to include one small item, they responded within 24 hours in a very apologetically tone.
alainp is offline  
Old 08-15-07, 02:57 PM
  #20  
hobo
 
grahny's Avatar
 
Join Date: Sep 2005
Location: CO
Posts: 3,784
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
You have to call them to get a response, but I've had shipments take anywhere from 4-28 days. I usually get an email within a couple of days though saying items have shipped.
grahny is offline  
Old 08-15-07, 03:19 PM
  #21  
noob
 
law_in_motion's Avatar
 
Join Date: Nov 2006
Location: San Jose, CA
Posts: 46

Bikes: Trek 2200

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I ordered the DA groupset on 8/8 and would have received it yesterday (8/14) had I been home. Instead, I picked up my package this morning (8/15) from the local post office. I live in San Jose, CA. This was my first PBK order.
law_in_motion is offline  
Old 08-15-07, 03:32 PM
  #22  
Senior Member
 
Bacchusbill's Avatar
 
Join Date: Jun 2006
Location: NOLA
Posts: 173

Bikes: '00 Bruce Gordon Rock and Road Tour, '01 Breezer Venturi, '97 Specialized Stumpjumper M2 Pro, '87 GT Timberland, '82 Benotto single speed, '48 Schwinn Phantom, '71 Schwinn Pea Picker, '07 BFSSFGIRO

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I ordered on 7/6/07 and received the shipped email a day later. After 35 days, I inquired about the order and was told that they were marking it as lost in post, and resending it.
__________________
"Get a bicycle. You will not regret it if you live." ~Mark Twain
Bacchusbill is offline  
Old 08-16-07, 12:48 PM
  #23  
NorCal Climbing Freak
 
Join Date: Feb 2006
Posts: 872
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Update: PBK = Still awesome

Ordered a saddle and chain on Monday (8/13) and received them in California on Thursday (8/16).
grebletie is offline  
Old 08-16-07, 03:54 PM
  #24  
Junior Member
 
Join Date: Sep 2006
Posts: 23
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Ordered Sidi Genius last Saturday evening......received the shoes this morning (San Diego, CA.). Great service.....and the price simply cannot be beat by any US-based source!
krtassoc is offline  
Old 08-16-07, 04:08 PM
  #25  
cab horn
 
Join Date: Jun 2004
Location: Toronto
Posts: 28,353

Bikes: 1987 Bianchi Campione

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 42 Post(s)
Likes: 0
Liked 25 Times in 18 Posts
Originally Posted by gabdy
Your very patient. I don't know the quality of the US mail system, but in OZ if the parcel is sent and delivered in the same state I would expect 24 - 48 hours delivery, interstate and I'd expect 48 - 72 hrs. Longer than that and they don't get repeat business.

I'd rather pay a bit extra and get quality service than save a few bucks and get crap service like this.

Personally if I had to wait 2 weeks and wasn't getting a response from the supplier I would Initiate a fraud investigation with my credit card company.
Lol. Way to go dude.

Probikekit is in the UK. Sacramento is in the U.S. Any other boasts about your fantastic mail delivery service? Or did you just want to write garbage.
operator is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.