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Thread: bikes direct.

  1. #1
    Senior Member Rutnick's Avatar
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    bikes direct.

    man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.

  2. #2
    部門ニ/自転車オタク NomadVW's Avatar
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    Man, I was just waiting for the next BD.com post to be made. I was beginning to think I wouldn't get through my workout tomorrow without it.
    Envision, Energize, Enable

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    Senior Member Rutnick's Avatar
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    then sleep well. At least you can still work out, I'm only 4 days post op with a broken fibula and a metal plate in my leg.


    Quote Originally Posted by NomadVW View Post
    Man, I was just waiting for the next BD.com post to be made. I was beginning to think I wouldn't get through my workout tomorrow without it.

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    Violin guitar mandolin
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    CC declination isn't at all uncommon. I've swiped numerous cards that get rejected, but work when I punch in the numbers manually. Depends on many things, including the clearing house etc. Often institutions providing cards put a single-charge or day limit on the cards without bothering to tell the cardholder.

    Slamming Bikes Direct for this is right at the outer edge of ignorant.

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    Senior Member maddyfish's Avatar
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    Quote Originally Posted by mandovoodoo View Post
    Slamming Bikes Direct for this is right .
    quote
    Not too much to say here

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    Know Your Onion! badkarma's Avatar
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    Quote Originally Posted by Rutnick View Post
    man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.
    FYI, in the future, please forward all BD-related content via PM to the bikeforums.net BD rep, brianallan.
    We Are Penn State

    2006 Kestrel Talon

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    Senior Member Rutnick's Avatar
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    never been an issue in all the years I have had this card. It's on their end and the checkout process is on the cheezy side.

    and the ignorant comment....well, that's rich considering I didn't see a CONTACT number to resolve the problem.




    Quote Originally Posted by mandovoodoo View Post
    CC declination isn't at all uncommon. I've swiped numerous cards that get rejected, but work when I punch in the numbers manually. Depends on many things, including the clearing house etc. Often institutions providing cards put a single-charge or day limit on the cards without bothering to tell the cardholder.

    Slamming Bikes Direct for this is right at the outer edge of ignorant.

  8. #8
    Duathlete indygreg's Avatar
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    They do not have a phone number. Everyone just friggen accept that. Nor does Amazon. Welcome to modern internet sales.
    Is that ideal in cases like this? No.
    Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
    Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.

    Just pros and cons.

    Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
    Run, Bike, Run.

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    bannned steaktaco's Avatar
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    Just 10 minutes ago I bought a bike from BikesDirect. I paid with Paypal. I'm very happy about it.
    steaktaco.com <-- poohoopsies.


  10. #10
    J E R S E Y S B E S T Jerseysbest's Avatar
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    Shill!!!!11!!!
    Quote Originally Posted by SingingSabre View Post
    Cheating: a symptom of the problem.

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    Duathlete indygreg's Avatar
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    they turned me into a newt
    Run, Bike, Run.

  12. #12
    eh?
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    Quote Originally Posted by indygreg View Post
    They do not have a phone number. Everyone just friggen accept that. Nor does Amazon. Welcome to modern internet sales.
    Is that ideal in cases like this? No.
    Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
    Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.

    Just pros and cons.

    Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
    Actually Amazon does have a phone number.
    Amazon.COM Hours of Operation (PST): 24/7
    1-800-201-7575 or 1-206-266-2992

  13. #13
    TCR
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    Riding Heavens Highway TCR's Avatar
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    Quote Originally Posted by steaktaco View Post
    Just 10 minutes ago I bought a bike from BikesDirect. I paid with Paypal. I'm very happy about it.
    Me too! Even though it hasn't arrived yet it's the bestest, most fastest, bike ever.

  14. #14
    Senior Member shabbasuraj's Avatar
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    BD will also not accept a CC issued from Canadian bank... CHEESY CHECKOUT... I agree.. sure seems a little bush league...

    nowadays.....not accepting a CC from a Nigerian bank I understand.... but there should be no issues taking one from a bank from the Dominion of Canada.

  15. #15
    ....gets the cheese Second Mouse's Avatar
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    Quote Originally Posted by Rutnick View Post
    man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.
    It could be that you just ordered 4 bikes. That'd be kind of ironic, wouldn't it?

  16. #16
    Senior Member Rutnick's Avatar
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    *sigh* just trying to get the parts I want and sell off the rest.

    Quote Originally Posted by TCR View Post
    Me too! Even though it hasn't arrived yet it's the bestest, most fastest, bike ever.

  17. #17
    Senior Member Rutnick's Avatar
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    would be the the declined message would be a dead giveaway. Not sure. It's a CC. Nothing is really on it. Just used it Friday to buy my girlfriend's birthday present.

    Quote Originally Posted by Second Mouse View Post
    It could be that you just ordered 4 bikes. That'd be kind of ironic, wouldn't it?

  18. #18
    bannned steaktaco's Avatar
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    Quote Originally Posted by TCR View Post
    Me too! Even though it hasn't arrived yet it's the bestest, most fastest, bike ever.
    Well... it's not anything fancy. Just the Windsor track bike so my girl can work on her spin on her early period base miles. It's been raining, so it's time to think about these things.

    For a $300 steel bike you can't really beat it. It'll never see the track anyway.
    Last edited by steaktaco; 08-21-07 at 08:13 AM.
    steaktaco.com <-- poohoopsies.


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    Duathlete indygreg's Avatar
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    Rutnick - I want to be clear i am not attacking you.

    Did you call your bank?
    BD.com's site successfully takes credit cards or they would not be in business. That does not mean they did not screw something up on yours . . . I am just saying.
    In the end, the CC company says yes or no, not BD.com. there could be a totally reasonable reason why this happened that would put none of the blame on BD.com. Of course, BD.com could have messed something up and it is 100% on them.
    If having to call your bank or wait a day turns you off to BD.com I respect that - you are the consumer and that is all that matters. I would say that to me a $1500 purchase that will take several days to get to me anyway is worth a little wait and effort. That is just me.
    Run, Bike, Run.

  20. #20
    pan y agua merlinextraligh's Avatar
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    Quote Originally Posted by indygreg View Post
    they turned me into a newt
    you don't look like a newt.

  21. #21
    Duathlete indygreg's Avatar
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    Quote Originally Posted by merlinextraligh View Post
    you don't look like a newt.
    I got better
    Run, Bike, Run.

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    Senior Member (Retired) gmason's Avatar
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    Quote Originally Posted by indygreg View Post
    they turned me into a newt
    We thought ... you was ... a FROG.

  23. #23
    Road, MTB and SS Rider spdrcr5's Avatar
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    Quote Originally Posted by indygreg View Post
    They do not have a phone number. Everyone just friggen accept that. Nor does Amazon.
    Amazon US Customer Service
    1.800.201.7575 (Toll free, US and Canada)
    1.206.346.2992 or 1.206.266.2992 (Outside US and Canada)
    1.877.586.3230 (Canada only)

    Amazon UK Customer Service
    Phone: +44.208.636.9200

    EBay: 408-376-7400
    Toll Free: 800-322-9266 888-749-3229

    When all else fails: 1.800.555.1212 (General toll-free information for the US)
    Larry

  24. #24
    Guadzilla JayC's Avatar
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    Quote Originally Posted by steaktaco View Post
    Just 10 minutes ago I bought a bike from BikesDirect. I paid with Paypal. I'm very happy about it.

    Just 20 minutes ago I was thinking I never got a replacement DA bottom bracket from BD.

  25. #25
    In beaurocratic limbo urbanknight's Avatar
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    What makes you so sure it's on the BD end and not the bank's or the network's? Did you call the bank to see if they had some kind of flag go up? Did you call the network company to see if they had a flag or a glitch?

    I had a card declined because I did a lot of travelling in one week, and it threw a flag when the same credit card was getting charges in Los Angeles, Las Vegas, Buttonwillow, and Fresno in a matter of days. I called the number on the back of the card and they verified that I had made the purchases and let me proceed with the pending transaction.

    As a former cashier, it's amazing how many people argue like they know everything when they don't even know how the system works. Had a guy YELL at me that I didn't need to call Visa when my register said "call for authorization" saying that it had over $8000 available and that he was sure nobody had stolen his number. When I called, they asked to speak to him and he found out somebody had bought a few computers and he had less than $1000 left. Funny thing is, he still acted as if it was MY fault. lol

    Sorry BD doesn't have a service phone number for you to call (that's something you have to consider before placing an order), but unless you already called the number on your credit card and asked about that SPECIFIC transaction, you are indeed ignorant. Sorry but it's true.
    "Well, I guess you can cut the arts as much as you want... Sooner or later, these kids aren't going to have anything to read or write about." (Richard Dreyfus as Glenn Holland)

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