I bought a new bike for my girlfriend but when it was damaged in shipping. The large chain ring was bent pretty badly and the frame was damaged right around the bottom bracket.
I have to be honest. I bought the bike off ebay for a great deal but I wasn't expecting it to be damaged. Should I bring it to a LBS shop, ask for forgiveness and see what they can do? Or should I just get my money back from the ebay seller?
After looking at the pictures, what do you think about the damage? Do you think the LBS would be able to help?
that's more than a scratch. is it new or used? anyway, the best thing to do would be return it to the seller and get a refund.
that said, i bought a frame (new) off ebay and it developed a crack. i emailed the manufacturer directly with pics and was instructed to take it to my lbs and file a warranty claim. the company and the lbs were very cool, and a couple weeks later i had a new, and actually better frame.
jamis has a good rep, you could always get in touch with them directly, but either way, that looks not good.
Thanks for the quick replies guys... I already contacted the seller to start an insurance claim. It was insured for the full amount. The bike is practically a new bike. Maybe ridden for a few miles.
If the claim is approved, I think Fedex is probably going to pay the amount insured, claim the bike, and I will probably get a refund back from the seller. So far, he's been very good with communication and genuinely apologetic. Either way, I'm out a new bike right? I mean, Fedex isn't going to replace the bike with a new one of the same model correct?
By the way, the reason I'd like to see if the LBS can help is that I got an amazing deal off of ebay. If the insurance claim is approved, sure I can get a refund and my money back, but I'm still out a new bike for my girlfriend. I'd rather spend a little more money to get a replacement frame if possible.