Definitely contact the seller. The sooner the better. Was it insured? If not, ask for a refund.
that's more than a scratch. is it new or used? anyway, the best thing to do would be return it to the seller and get a refund.
that said, i bought a frame (new) off ebay and it developed a crack. i emailed the manufacturer directly with pics and was instructed to take it to my lbs and file a warranty claim. the company and the lbs were very cool, and a couple weeks later i had a new, and actually better frame.
jamis has a good rep, you could always get in touch with them directly, but either way, that looks not good.
Thanks for the quick replies guys... I already contacted the seller to start an insurance claim. It was insured for the full amount. The bike is practically a new bike. Maybe ridden for a few miles.
If the claim is approved, I think Fedex is probably going to pay the amount insured, claim the bike, and I will probably get a refund back from the seller. So far, he's been very good with communication and genuinely apologetic. Either way, I'm out a new bike right? I mean, Fedex isn't going to replace the bike with a new one of the same model correct?
By the way, the reason I'd like to see if the LBS can help is that I got an amazing deal off of ebay. If the insurance claim is approved, sure I can get a refund and my money back, but I'm still out a new bike for my girlfriend. I'd rather spend a little more money to get a replacement frame if possible.
Last edited by Fredo0709; 05-25-08 at 10:21 PM.