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  1. #1
    Señor Member roshea's Avatar
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    Credit card problems with online shops in the UK

    I have been a big fan of Ribblecycles.co.uk having ordered from them a number of times over the last few years. Since yesterday I have become aware that a number of people in Australia have been victims of credit card fraud in the months following purchasing from Ribble. There are increasing numbers of victims in these threads on different Aussie forums - so far it seems like at least 25 people since this time yesterday!

    http://www.bv.com.au/forums/viewtopic.php?t=13219

    http://www.bicycles.net.au/forums/viewtopic.php?t=12940

    The issue also seems to have occurred in the UK last November:

    http://www.addiscombe.org/members/ph...php?f=3&t=8119

    Has anyone outside Australia had this issue as well? Most instances appear to have been bills for Middle Eastern / Asian airlines in the past week.

  2. #2
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    Holy crap. I just ordered from them. They haven't charged my card yet.

  3. #3
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    I used Ribble for the first time earlier this month with my debit card. It took a while for the charge to go through, in fact it disappeared then reappeared a few days later. Anyhow, it may be a complete coincidence, but I had to get a new card after it was 'compromised' a few days later. The fool didn't try to buy airline tickets, though, just stuff from Napster. Who pays to download music with a stolen card! It probably isn't anything to do with ribble, but that was the only time I'd used my card online in the last month.

  4. #4
    Senior Member Ratfish's Avatar
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    They probably have a rogue employee or something.

    And dude, using a debit card to buy something online...what are you thinking?

  5. #5
    Senior Member Shimagnolo's Avatar
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    Quote Originally Posted by Ratfish View Post
    They probably have a rogue employee or something.

    And dude, using a debit card to buy something online...what are you thinking?
    Who uses a debit card, *period*???
    My credit union sent me one once w/o me requesting it, and I immediately canceled it.

    Just a month ago I had to get a new AmEx card because some scammers were trying to run up charges on it. One clueless vendor actually put a charge over $1000 on it. The card name and address were in CO, the shipping name and address were in ME, and the phone number given was in OH. How d***ed clueless can a vendor be???

  6. #6
    Senior Member Ziemas's Avatar
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    Quote Originally Posted by Shimagnolo View Post
    Who uses a debit card, *period*???
    My credit union sent me one once w/o me requesting it, and I immediately canceled it.

    Just a month ago I had to get a new AmEx card because some scammers were trying to run up charges on it. One clueless vendor actually put a charge over $1000 on it. The card name and address were in CO, the shipping name and address were in ME, and the phone number given was in OH. How d***ed clueless can a vendor be???
    Just about everyone in Europe.

  7. #7
    Señor Member roshea's Avatar
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    Quote Originally Posted by Ratfish View Post
    They probably have a rogue employee or something.
    That would be my guess. The vague replies I have managed to get (and I would love to have a contact email for someone higher up than sales@xxx !) basically say that there is no problem and no possibility of any problem.

  8. #8
    Chunky Programmer cuski's Avatar
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    Interesting. I just had to cancel my card last week - the second I noticed charges that were not mine. I usually check every day so I keep the thing close in check. It's also no big deal, it's a secondary card that I only use for internet purchases. I haven't bought anything from them in about 2 months, but I'm sure they store CC# from previous purchases.
    Burn the incline - V5

  9. #9
    Señor Member roshea's Avatar
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    Quote Originally Posted by cuski View Post
    Interesting. I just had to cancel my card last week - the second I noticed charges that were not mine. I usually check every day so I keep the thing close in check. It's also no big deal, it's a secondary card that I only use for internet purchases. I haven't bought anything from them in about 2 months, but I'm sure they store CC# from previous purchases.
    My last purchase from them was last November, and a few other victims haven't purchased from them since about that time.

  10. #10
    Chunky Programmer cuski's Avatar
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    Sounds about right then. Well, there go the wheels I wanted to buy from them. It might be a good idea to e-mail or call someone in their office and perhaps bring to their attention these threads.
    Burn the incline - V5

  11. #11
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    I received a call from my bank last Friday telling me that there was a transaction for the purchase of a flight to Nairobi, Kenya, via the internet. They wanted to know if I actually bought that ticket. Told them no and got the card canceled. They will be re-issuing a new card. I suspect that it was either PBK or Ribble Cycles that was selling/giving away credit card details seeing that all of my internet purchases are bike related and only from those two merchants. Nice to know that it's been narrowed down to Ribble Cycles. No more shopping at Ribble Cycles for me.

  12. #12
    Chunky Programmer cuski's Avatar
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    Indeed, PBK is clear. I have been buying stuff from them for well over 2 years, without any problems. I even contacted them, and I got an immediate polite reply, where they state all their payments are outsourced to Paypoint and they recommended I contact my bank if I hadn't already. Now, first purchase with Ribble and now this... it's hardly a coincidence.
    Burn the incline - V5

  13. #13
    Senior Member kleng's Avatar
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    Quote Originally Posted by cuski View Post
    Sounds about right then. Well, there go the wheels I wanted to buy from them. It might be a good idea to e-mail or call someone in their office and perhaps bring to their attention these threads.
    Time to look at the alternative companies like wiggle and chainreaction.

  14. #14
    Chunky Programmer cuski's Avatar
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    Oh, I've been dealing with CRC for almost as long as with PBK. Unfortunately, as it happened, Ribble was the only retailer who had what I was looking for at the time.
    Burn the incline - V5

  15. #15
    Senior Member kleng's Avatar
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    Quote Originally Posted by cuski View Post
    Sounds about right then. Well, there go the wheels I wanted to buy from them. It might be a good idea to e-mail or call someone in their office and perhaps bring to their attention these threads.
    Time to look at the alternative companies like wiggle and chainreaction.

  16. #16
    Road nubulon Supe's Avatar
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    Quote Originally Posted by kleng View Post
    Time to look at the alternative companies like wiggle and chainreaction.
    CRC stuffed up on same order twice. They sent wrong cranks. Sent back with request for refund. They sent me replacement cranks. I'll be sending cranks back again on the weekend. Oh and CRC short changed me on post refund. As soon as I get my refund from CRC, I'll be relieved. I've also bought from Wiggle and Ribble but I have not had to deal with their after sale service.

  17. #17
    Senior Member Falchoon's Avatar
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    I have had just over $1900 worth of unauthorised transactions (six seperate ones) from Cebu Air - IPG (PHP\Makati appear on my Visa card. I too have bought stuff from Ribble in the last couple of months (and also PBK). The money hasn't actually been taken from my card yet, rather it is sitting in a pending mode and the bank say they can't/won't do anything until the money is actually debited. The card has now been cancelled and a replacement is on the way. I discovered the first transaction 5 days ago and cancelled the card the next day and in the 12 hours another five transactions appeared from the same company.
    If at first you don't succeed, then skydiving definitely isn't for you.

  18. #18
    Senior Member kleng's Avatar
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    Quote Originally Posted by Supe View Post
    CRC stuffed up on same order twice. They sent wrong cranks. Sent back with request for refund. They sent me replacement cranks. I'll be sending cranks back again on the weekend. Oh and CRC short changed me on post refund. As soon as I get my refund from CRC, I'll be relieved. I've also bought from Wiggle and Ribble but I have not had to deal with their after sale service.
    I've been exclusively buying from wiggle for about 6 months now, with no issues at all.

  19. #19
    Señor Member roshea's Avatar
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    Quote Originally Posted by cuski View Post
    It might be a good idea to e-mail or call someone in their office and perhaps bring to their attention these threads.
    I have been in email contact with them but so far have been unable to progress past the person who answers to sales@ribbxxxxx who is also the person I have spoken to by phone about one of my earlier orders.

  20. #20
    Senior Member unbelievably's Avatar
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    Quote Originally Posted by kleng View Post
    I've been exclusively buying from wiggle for about 6 months now, with no issues at all.
    Wiggle fur'sure...One week service to Japan.
    Order Monday, recieve Saturday...

    Too bad as of yesterday the GBP went over the top,
    sending me back to my LBS...
    The pleasures which we most rarely experience give us the greatest delight.

  21. #21
    Cycling Anarchist Trsnrtr's Avatar
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    My credit card called me Saturday to ask if I had bought tickets on Air Arabia. Of course, I hadn't and I only use this particular card for internet purchases and which are almost 100% bike stores. Since I've never ordered from Ribblecycles, that means there is probably another bike parts store out there that has been compromised.
    Dennis T

  22. #22
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    Have not had a problem and I've bought stuff from every merchant mentioned in this thread, on my debit card. I use debit because it is an HSBC card and they don't charge me anything for exchanging dollars to pounds, plus do it at a competitive rate.

  23. #23
    Senior idugboe's Avatar
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    All of these sites outsource their online billing functions. My card was comprimised through either PBK, ChainReaction or Nashbar in the USA. The source of the problem is the common vender of the billing services. It also means all of our favourite online stores are suspect, unfortunately.

  24. #24
    Sensible shoes. CastIron's Avatar
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    No problems with PBK or Wiggle in this regard, but I use Citi for these transactions and they now require pre-approval for every overseas transaction.
    Mike
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    It looks silly when you have quotes from other forum members in your signature. Nobody on this forum is that funny.
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    Why am I in your signature.

  25. #25
    Senior Member
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    How do you come to the conclusion that Ribble is the culprit? Did all the charges originate from the UK?

    It seems to me that any place a card is used could steal your info, including gas stations.

    One of my mastercards was recently replaced due to potential compomises to a large number of credit card holders, even though no unauthorized charges were made.

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