Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

nashbar selling your credit card information

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

nashbar selling your credit card information

Old 05-13-09, 01:25 PM
  #1  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
nashbar selling your credit card information

I recently had the experience of receiving a set of Disney First-time Readers from Grolier books, which I had apparently ordered online. I did not order such a thing (since I have no children and am reasonably literate) and so I had this returned and that was not a problem. I was curious, however, about how my credit card info (I was billed) and address was obtained by grolier. They said I had signed up for it through the web, but I didnt remember doing such a thing. I looked at the info that they had on me and one clue was that the home phone number i had given was actually my work number. So I looked up all the accounts I have online (ie. contact lens, ebay, nashbar, performance...etc.) and the only one that has that error is the nashbar account. Clearly, they had sold my info to Grolier. The security policy for Nashbar also indicates that they can share your credit card and contact info to third party 'affiliates' unless otherwise stated.

So this is just a warning about Nashbar. Yeah, their prices are cheap, but there's definitely a price to pay.
lxpatterson is offline  
Old 05-13-09, 01:34 PM
  #2  
Banned
 
Join Date: Nov 2004
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 1 Time in 1 Post
^^^

Holy paranoia! There is no way in hell Nashbar 'sold your credit card info'; that would be business suicide, and they would have no reason to do it anyway.

I would be willing to bet that the card processor or Nashbar had been hacked, though.
Cyclist0383 is offline  
Old 05-13-09, 01:43 PM
  #3  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Read their security policy on their website. You can apparently 'opt out' of having your info exchanged...
lxpatterson is offline  
Old 05-13-09, 01:45 PM
  #4  
Junior Member
 
Join Date: Jul 2006
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
This has been happening to many, many people lately. Myself included. I'm not sure how these fraudsters are getting our credit card info, but I would seriously doubt legitimate businesses are selling the info.

I would dispute the charge(s) with your credit card holder, have them close the current account and send you a card with a new account number.
jrobcet is offline  
Old 05-13-09, 01:47 PM
  #5  
Lost
 
AngryScientist's Avatar
 
Join Date: Jun 2008
Location: nutley, nj
Posts: 4,600
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 48 Post(s)
Liked 113 Times in 45 Posts
i have had the same problem. i've heard the best way to deal with this moving forward is to obtain a "one time use" number from your credit card company which is only good for one purchase. that way, stealing the number is of no value...
AngryScientist is offline  
Old 05-13-09, 02:01 PM
  #6  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by jrobcet
This has been happening to many, many people lately. Myself included. I'm not sure how these fraudsters are getting our credit card info, but I would seriously doubt legitimate businesses are selling the info.

I would dispute the charge(s) with your credit card holder, have them close the current account and send you a card with a new account number.
I know this is only my suspicion, and the fact that my home number was wrong in both the Nashbar and Grolier account is not great evidence...but really I have had no problems with this kind of thing until I added a new address on my nashbar account a few weeks ago.

I am willing to bet that this is part of their business model...bc they really are selling things 10-20% cheaper than anywhere else online.
lxpatterson is offline  
Old 05-13-09, 02:02 PM
  #7  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
The amount wasnt big, and Grolier was more than happy to take the return and reverse the charge...but it's just a damned inconvenience, and I dont like my info being punted about.
lxpatterson is offline  
Old 05-13-09, 02:08 PM
  #8  
Prefers Aluminum
 
Sprocket Man's Avatar
 
Join Date: Feb 2005
Location: Honolulu
Posts: 2,669

Bikes: Wife: Trek 5200, C'dale Rush Feminine, Vitus 979 Me: Felt S25, Cervelo Soloist, C'dale Killer V500, Miyata Pro (fixie)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 2 Times in 1 Post
They can't bill you for something you didn't order. That's fraud. Even if they reverse the order, it's still illegal for them to be doing it in the first place. You should contact your state attorneys - if this happened the way you think it did, Nashbar is in deep Scattante.
Sprocket Man is offline  
Old 05-13-09, 02:08 PM
  #9  
Banned
 
Join Date: Nov 2004
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by lxpatterson

I am willing to bet that this is part of their business model...bc they really are selling things 10-20% cheaper than anywhere else online.
Just how do envision credit card fraud as part of their business model, and to whom do you think they would be selling such info?
Cyclist0383 is offline  
Old 05-13-09, 02:14 PM
  #10  
pedaler
 
Join Date: Jul 2008
Location: NYC
Posts: 255

Bikes: 2023 Brompton C Line Electric

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
check out this thread about nashbar and credit card fraud
baldsue is offline  
Old 05-13-09, 02:16 PM
  #11  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
According to their policy:

We may also make certain third party offers available on our site from time to time, some of which may require us to pass a user’s personal information to them for processing. Should a user choose to accept such an offer, we will pass that user’s relevant personal information, which may include name, postal address, credit/debit card number and any other required billing information, to that specific third party.
lxpatterson is offline  
Old 05-13-09, 02:18 PM
  #12  
Prefers Aluminum
 
Sprocket Man's Avatar
 
Join Date: Feb 2005
Location: Honolulu
Posts: 2,669

Bikes: Wife: Trek 5200, C'dale Rush Feminine, Vitus 979 Me: Felt S25, Cervelo Soloist, C'dale Killer V500, Miyata Pro (fixie)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Originally Posted by lxpatterson
According to their policy:

We may also make certain third party offers available on our site from time to time, some of which may require us to pass a user’s personal information to them for processing. Should a user choose to accept such an offer, we will pass that user’s relevant personal information, which may include name, postal address, credit/debit card number and any other required billing information, to that specific third party.
Did you accept their book offer? If not, they committed fraud.
Sprocket Man is offline  
Old 05-13-09, 02:23 PM
  #13  
Banned
 
Join Date: Nov 2004
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by lxpatterson
According to their policy:

We may also make certain third party offers available on our site from time to time, some of which may require us to pass a user’s personal information to them for processing. Should a user choose to accept such an offer, we will pass that user’s relevant personal information, which may include name, postal address, credit/debit card number and any other required billing information, to that specific third party.
Originally Posted by Sprocket Man
Did you accept their book offer? If not, they committed fraud.
What makes you think this is anything other than bog standard CC fraud due to hacking or an internal leak? I'm not very fond of Nashbar, but you have no basis at all to make the acquisition that they have knowingly passed on your CC info. This is how bogus rumors get started.

Someone got hold of your CC number and ordered some books and screwed up the shipping address, plain and simple. Check out some of the other threads about this exact same thing with other companies. There is no conspiracy by Nashbar to sell you books that you didn't order.

BTW, have you contacted Nashbar about this?
Cyclist0383 is offline  
Old 05-13-09, 02:29 PM
  #14  
C3 H6 O3 ACID
 
jasandalb's Avatar
 
Join Date: May 2008
Location: Old Peoplesville
Posts: 1,138
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
my info was shared.......by nashbar in Feb of this year.....and my credit card was promptly billed for 2 plane tickets from Chicago to Phoenix on Southwest Air, $243 worth of itunes music, and a rental car. Kudos to Wells Fargo for fighting for me. Got the confirmations from Southwest and passenger itineraries with names, etc...and they are hunting these thieves down

I use "share" loosely only because it fits this nashbar scenario. We still havent determined who the two felons are.... only that the last transaction on my card before this was to nashbar.

I refuse to buy from them again
jasandalb is offline  
Old 05-13-09, 02:32 PM
  #15  
Administrator
 
Join Date: Feb 2005
Location: Delaware shore
Posts: 13,569

Bikes: Cervelo C5, Guru Photon, Waterford, Specialized CX

Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1102 Post(s)
Liked 2,135 Times in 1,440 Posts
Originally Posted by Ziemas
What makes you think this is anything other than bog standard CC fraud due to hacking or an internal leak? I'm not very fond of Nashbar, but you have no basis at all to make the acquisition that they have knowingly passed on your CC info. This is how bogus rumors get started.
Someone got hold of your CC number and ordered some books and screwed up the shipping address, plain and simple. Check out some of the other threads about this exact same thing with other companies. There is no conspiracy by Nashbar to sell you books that you didn't order.

BTW, have you contacted Nashbar about this?
You are the only sane and reasonable voice here.

It's so easy for people to get CC info.

Cardholder liability is normally zero so people are safe. It's a just a headache straightening it out.

This is one reason why interest rates are high and benefits are dropping.
StanSeven is offline  
Old 05-13-09, 02:32 PM
  #16  
Banned
 
Join Date: Nov 2004
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by jasandalb
my info was shared.......by nashbar in Feb of this year.....and my credit card was promptly billed for 2 plane tickets from Chicago to Phoenix on Southwest Air, $243 worth of itunes music, and a rental car. Kudos to Wells Fargo for fighting for me. Got the confirmations from Southwest and passenger itineraries with names, etc...and they are hunting these thieves down

I use "share" loosely only because it fits this nashbar scenario. We still havent determined who the two felons are.... only that the last transaction on my card before this was to nashbar.

I refuse to buy from them again
Intentionally shared by Nashbar as per their TOS or stolen from Nashbar or the CC processor? Major US and UK CC processors have recently been victims of hacking with massive CC data loss.
Cyclist0383 is offline  
Old 05-13-09, 02:33 PM
  #17  
Senior Member
 
Join Date: Feb 2007
Posts: 3,917
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by lxpatterson
I recently had the experience of receiving a set of Disney First-time Readers from Grolier books, which I had apparently ordered online. I did not order such a thing (since I have no children and am reasonably literate) and so I had this returned and that was not a problem. I was curious, however, about how my credit card info (I was billed) and address was obtained by grolier. They said I had signed up for it through the web, but I didnt remember doing such a thing. I looked at the info that they had on me and one clue was that the home phone number i had given was actually my work number. So I looked up all the accounts I have online (ie. contact lens, ebay, nashbar, performance...etc.) and the only one that has that error is the nashbar account. Clearly, they had sold my info to Grolier. The security policy for Nashbar also indicates that they can share your credit card and contact info to third party 'affiliates' unless otherwise stated.

So this is just a warning about Nashbar. Yeah, their prices are cheap, but there's definitely a price to pay.
wfrogge is offline  
Old 05-13-09, 02:34 PM
  #18  
Senior Member
 
Kelrod's Avatar
 
Join Date: Jul 2008
Posts: 173
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
It's amazing how many people don't understand how their credit card information gets stolen.
Kelrod is offline  
Old 05-13-09, 02:35 PM
  #19  
Senior Member
 
Join Date: Feb 2007
Posts: 3,917
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jasandalb
my info was shared.......by nashbar in Feb of this year.....and my credit card was promptly billed for 2 plane tickets from Chicago to Phoenix on Southwest Air, $243 worth of itunes music, and a rental car. Kudos to Wells Fargo for fighting for me. Got the confirmations from Southwest and passenger itineraries with names, etc...and they are hunting these thieves down

I use "share" loosely only because it fits this nashbar scenario. We still havent determined who the two felons are.... only that the last transaction on my card before this was to nashbar.

I refuse to buy from them again

Dude... they are sharing your purchase info, email, address, etc not your CC number Your CC # was compromised and thats how those charges showed up.
wfrogge is offline  
Old 05-13-09, 02:37 PM
  #20  
Senior Member
 
mugatu's Avatar
 
Join Date: Apr 2007
Location: DFW
Posts: 1,005
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
if Nashbar does this, and they're owned by Performance, how likely is it that the same thing is happening with Performance weborders?
mugatu is offline  
Old 05-13-09, 02:45 PM
  #21  
Senior Member
 
rousseau's Avatar
 
Join Date: Oct 2005
Location: Southwestern Ontario
Posts: 2,812
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 111 Post(s)
Liked 38 Times in 21 Posts
Originally Posted by Sprocket Man
They can't bill you for something you didn't order. That's fraud. Even if they reverse the order, it's still illegal for them to be doing it in the first place.
Exactly. Sounds like a clear case of hacking.

Originally Posted by Sprocket Man
You should contact your state attorneys - if this happened the way you think it did, Nashbar is in deep Scattante.
What's a "state attorney"?
rousseau is offline  
Old 05-13-09, 02:48 PM
  #22  
Junior Member
 
Join Date: Jul 2006
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by lxpatterson
According to their policy:

We may also make certain third party offers available on our site from time to time, some of which may require us to pass a user’s personal information to them for processing. Should a user choose to accept such an offer, we will pass that user’s relevant personal information, which may include name, postal address, credit/debit card number and any other required billing information, to that specific third party.
This simply states Nashbar will pass along relevant payment information to a third party if you choose to accept the third-party's offer from Nashbar's website. There is no wording here to indicate Nashbar reserves the right to pass along and/or share information with a third party without your knowledge.

As stated by others, this is probably the result of hacked or compromised merchant servers. The idea earlier of getting a one-time-use credit card number is great advice.
jrobcet is offline  
Old 05-13-09, 02:49 PM
  #23  
Prefers Aluminum
 
Sprocket Man's Avatar
 
Join Date: Feb 2005
Location: Honolulu
Posts: 2,669

Bikes: Wife: Trek 5200, C'dale Rush Feminine, Vitus 979 Me: Felt S25, Cervelo Soloist, C'dale Killer V500, Miyata Pro (fixie)

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Originally Posted by rousseau
What's a "state attorney"?
That's what we call the prosecuting attorneys in Hawaii.
Sprocket Man is offline  
Old 05-13-09, 02:49 PM
  #24  
Senior Member
Thread Starter
 
Join Date: Oct 2005
Location: 'Sauga, ON
Posts: 351

Bikes: Bianchi SL2 centuar custom, 85 Trek 720

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
i agree it could certainly be credit card fraud. but you know that books only cost in total something like $15 CAD and I haven't had any other suspicious transactions. I called Visa and they said that it is not uncommon for online vendors to share information like that unless otherwise opted out of (most people dont read the disclaimers), so they told me to call Grolier first.
lxpatterson is offline  
Old 05-13-09, 02:54 PM
  #25  
Senior Member
 
rousseau's Avatar
 
Join Date: Oct 2005
Location: Southwestern Ontario
Posts: 2,812
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 111 Post(s)
Liked 38 Times in 21 Posts
Originally Posted by Sprocket Man
That's what we call the prosecuting attorneys in Hawaii.
Hmm...didn't think Toronto was all that much like Hawaii. "Prosecuting attorney"? Still don't follow. Are you referring to something like the crown attorney?
rousseau is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.