Banzai

Zero miles. Zero shifts/spins on repair stand.

Building up the bike, went to make sure the cable was slack before cable-ing the bike. It's not clicking or engaging in any way.

Open up the side panel...something on the spool that the cable wraps around is broke. Real broke. The mechanism itself doesn't even turn.

This sucks. Probably be waiting 2 weeks for the replacement.

Maybe I'll re-think this whole SRAM thing. Back to Shimano for me.

fazzman

Sell it all.

Banzai

So not impressed. Broken right out of the box...

crispy010

Pics?

sstorkel

Why? Your LBS should be able to get SRAM to send you a replacement ASAP!

Right, because Shimano never breaks

markieta

If you bought it from my shop and I had a good one in stock I would automatically exchange it for yours then send back yours....

Goodluck!

foresthill

this could happen with any brand, for sure; and it has. If you bought it from an LBS, they definitely should give you a replacement out of their stock. If you bought it off the internet, well... that's the downside of that. But again, not specific to the brand at all...

Banzai

Where I live, well, let's just say that buying anything like this local is nearly impossible.

As far as pics go:



If you look on the orange/red spool that the cable wraps around, you can see a broken piece just dangling there. As stated, the entire mechanism doesn't move at all.

ch3n207

Tsk tsk tsk, never betray the superiority of the Dura Ace. Sram sucks.

Blade-Runner

Ooo please could have happened to any brand.

ch3n207

not shimano, especially dura ace. Sram is crap. I hate the feel of the hoods.

Tsuru

Oh my, a defective product from a company? Something slipped through QA? Yes, swear them off forever! FOREVER!

*Where's a good animated eye rolling emoticon because the static one just won't cut it for this thread*

roadwarrior

I can tell you've not ridden the new Dura Ace stuff. If you have, you have no clue.

Ultegra is even worse.

roadwarrior

I don't.

BTW, because you don't like the feel of the hoods (and I am guessing with your limited experience you are not the best standard on which to measure such things) does not make a system "crap".

Funny how this place never changes.

PurpleFender

You broke it. Don't even lie.

jdon

Having extensive experience with both, I can assure you SRAM doesn't suck. Your childish and baseless opinion does though.

DaveSSS 

That type of part on a Campy ultrashift lever is made of aluminum with a wear resistant coating. Sometimes the weight saving measures backfire.

Flash

It's clear to me that someone jammed a piece of buttered candy corn into your RED shifter when you were not looking. This is not unusual.

In all seriousness, I recommend Rival. I have 1k on my rival and I love it. Save some money and get Rival, you won't regret it.

Banzai

I should probably have suspected that, and inspected for candy corn. Particularly in the Autumn, post-Halloween.

If that piece in the Rival shifter is made of sturdier stuff, then I should definitely go with Rival. I'll take the 2 paperclip weight penalty for a component that is solidly built.

Banzai

I know I've not ridden the new Dura-Ace. But I've ridden 7800, and it's unbelievable.

Heck, I have old 8 speed Ultegra levers that I wish would die on me. But they just keep working perfectly everyday...they're on their 3rd bike now. I can't justify, at least in my mind, ditching them and upgrading the drivetrain so long as they work so well.

They're on my weather/beater/off-road/abuse-it-any-way-I-can bike...and those levers just will not flinch. As perfectly smooth and positive as the day they were new. The only way I could abuse them more is if I either poured sand in the internals, or applied a hammer to them.

Flash

All I can tell you is that I've used sora (8spd), 105 (9spd) and ultegra 10spd and I find Rival to be so much better for me. Hood shape and feel is a personal choice as it double tap versus shimano tap. I haven't opened up a Rival shifter, but I'll bet someone on here has a good pic of the guts.

exRunner

That doesn't look to me like a manufacturing defect. That appears to be a used (and broken) shifter in a new box.

roadwarrior

Frankly, I was thinking the same thing, but figured why start even more arguments out here.

I ride Red (actually a combo as I still ride 7800 casettes and chain, and Hollogram BB30). If they make it, I've ridden it. I ride it because I think it's the best system out there. And I have my pick of the litter.

FWIW.

foresthill

Well, wherever you bought it from, I'd be asking them how quickly they can get you a replacement. And anyone claiming "this couldn't happen on campy/shimano" is full of it. All product lines have defects. These things would cost 5 x - 10x the already ridiculous prices in order to eliminate that. This is the actual reason these things have warranties.

DScott

For sure. It looks like someone pulled the cable end through that orange plastic piece. That's a funny place to use plastic, if you ask me...