Unbelievable LBS experience
#1
Senior Member
Thread Starter
Join Date: Nov 2006
Location: Brownsville,Tx
Posts: 420
Bikes: 2005 Cannondale R700 CAAD7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Unbelievable LBS experience
I ordered some Specialized Slim Shims, from the LBS about 1.5 months ago and still they haven't come in yet, called yesterday and they said well call you back, but nope they didn't. When I originally ordered them I was told 2 weeks is the average wait time,because shipping charges on single order items are too much, but seriously 1.5 months. Sad thing is I really dont have a choice in LBS, because all 3 are now owned by the same person. Pretty piss poor service if you ask me. End rant.
#2
Senior Member
Join Date: Jan 2010
Location: San Diego
Posts: 2,235
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 353 Post(s)
Likes: 0
Liked 92 Times
in
67 Posts
I guess it's time you start doing your bike shopping on the internet. Also how does one person own 3 bike shops in the same town? Why not just have 1 giant store.
#4
Senior Member
Thread Starter
Join Date: Nov 2006
Location: Brownsville,Tx
Posts: 420
Bikes: 2005 Cannondale R700 CAAD7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I would have ordered it online but they wanted 10 dollars to ship a 10 dollar item
#5
Senior Member
Thread Starter
Join Date: Nov 2006
Location: Brownsville,Tx
Posts: 420
Bikes: 2005 Cannondale R700 CAAD7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
He owns 3 bike shops all in the local area, not in the same town, and they all carry generally the same stock, I usually order online but sometimes the small things arent worth the paying for the shipping.
#6
Slow but determined
Join Date: Apr 2010
Posts: 77
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
If I special order items through my LBS they are always there within 2 days. Not only that, they discount the price on special ordered items since they don't need to hold it in inventory.
#7
Senior Member
Thread Starter
Join Date: Nov 2006
Location: Brownsville,Tx
Posts: 420
Bikes: 2005 Cannondale R700 CAAD7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Wish my LBS was like that, wanted to special order a carbon stem, willing to pay on the spot, and asked to see a catalog, was basically told to go home look on the internet and call them and ait approximately 2 weeks for it to come in, what kind of service is that.
#8
Lost
its ridiculous to have a lbs order you anything IMO (other than a whole bike). if they are ordering it, you can do the same thing from the comfort of your laptop.
#10
Senior Member
Join Date: Nov 2008
Location: Bay Area, Calif.
Posts: 7,239
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 659 Post(s)
Likes: 0
Liked 7 Times
in
6 Posts
Wonder if they'll continue with that policy? I remember one LBS that just charged a small percentage over their cost on any special orders - figuring that there really wasn't much effort involved on their part. The policy applied to everything - including bikes. Of course after awhile people realized that they could get a much better deal on anything the LBS didn't stock and the store inventory ended up sitting around unsold. They had to change their policy at that point.
#11
Senior Member
Join Date: Oct 2009
Location: Iowa
Posts: 965
Bikes: 2012 Parlee Z5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
#13
Senior Member
Thread Starter
Join Date: Nov 2006
Location: Brownsville,Tx
Posts: 420
Bikes: 2005 Cannondale R700 CAAD7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
It really is a bummer, because customers are few and far between right now in most LBS, and customer service should be pretty damn important, it shouldn't matter if your need a small 5 dollar piece or your going in there to spend 5 grand on a new bike, a customer is a customer. I wanted to give them a chance seeing as they just reopened under new management as the LBS in my town went out of business and was repurchased by the previous owner.
#14
Senior Member
Join Date: Dec 2008
Location: Kansas
Posts: 1,875
Bikes: Cervelo RS, Specialized Stumpy, Schwinn 974
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I go to Jensen's, operating in Cali, and if the part/ whatever is from QBP in Minnesota, it doesn't get shipped to Jensen's and then to me in Kansas, it just goes down the I-35 to me from QBP. Two days, minimal ground-shipping cost. Jensen's doesn't have to carry inventory. Smart, very smart.
ebikestop.com sells all kinds of s**t.
If you go online, your options are, "I can do it myself," or, "I got a shop that will do the installation, and I still save money." On apparel, "My shop doesn't carry Italian stuff, but I can figure out my size, and find deals."
LBSs range from smart to stupid. Ones that decided to do Internet sales, smart. Ones that do too-small-volume sales to get purchasing discounts, stupid. These shops should go to an Ace/True Value mass-volume manifold-shop purchasing co-op model.
#15
Senior Member
Join Date: Apr 2010
Location: Colorado
Posts: 259
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
#16
Over the hill
Join Date: Mar 2006
Location: Los Angeles, CA
Posts: 24,372
Bikes: Giant Defy, Giant Revolt
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 996 Post(s)
Liked 1,204 Times
in
690 Posts
Every thing I've ever ordered from a LBS took way more than the quoted 2 week wait. And some of them wonder why I give up and just order it online, cheaper and faster.
__________________
It's like riding a bicycle
It's like riding a bicycle
#17
Banned.
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895
Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times
in
3 Posts
Ordered an item form an LBS, OWNER called me, ssid it was in, come pick it up. I made the 60 mile round trip only to find he wasn't there. Waited 2 hours then he called saying he didn't remember ever calling me and the item was not in!....and they wonder why I don't shop there anymore!
#18
Senior Member
Join Date: Dec 2006
Location: So Cal
Posts: 2,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
PM sent with some info for you,
I hate this kind of management that tells you 2 weeks I realize that it may take longer but going into two months is to long and if I paid definitely to long.
I take action way higher than store manager or regional reps. call Corporate Headquarters speak to President or V.P. only! works every time.
I hate this kind of management that tells you 2 weeks I realize that it may take longer but going into two months is to long and if I paid definitely to long.
I take action way higher than store manager or regional reps. call Corporate Headquarters speak to President or V.P. only! works every time.
__________________
It may not be fancy but it gets me were I need to go.
https://www.jtgraphics.net/cyclist_bicycles.htm
It may not be fancy but it gets me were I need to go.
https://www.jtgraphics.net/cyclist_bicycles.htm
#19
Slow but determined
Join Date: Apr 2010
Posts: 77
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I've never had a service on my bike take longer than 24 hours. That is especially remarkable since it seems the employees are trained to wrench and service customers. If a customer walks in and needs training wheels for their toddler's bike, they will stop working on the $9,000 Willier build job to help the person out. I've never seen a customer wait longer than 30 seconds without being warmly greeted. I am really impressed the operation they have going there.
I custom ordered a new crankset on Tuesday this week. Thursday morning at 10:00 AM they called and said it had arrived and to bring my bike in. At 3:00 PM I received the call that my bike was ready. Based on what I have read here, this place is a rare gem and they are only blocks away from my office. Perfect!
#20
Senior Member
Join Date: Jul 2009
Posts: 347
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
PM sent with some info for you,
I hate this kind of management that tells you 2 weeks I realize that it may take longer but going into two months is to long and if I paid definitely to long.
I take action way higher than store manager or regional reps. call Corporate Headquarters speak to President or V.P. only! works every time.
I hate this kind of management that tells you 2 weeks I realize that it may take longer but going into two months is to long and if I paid definitely to long.
I take action way higher than store manager or regional reps. call Corporate Headquarters speak to President or V.P. only! works every time.
+1 on just order the small easy stuff yourself.
#21
Still can't climb
Join Date: Sep 2006
Location: Limey in Taiwan
Posts: 23,024
Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 6 Times
in
6 Posts
save your charity for worthier causes like orphans.
__________________
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
coasting, few quotes are worthy of him, and of those, even fewer printable in a family forum......quote 3alarmer
No @coasting, you should stay 100% as you are right now, don't change a thing....quote Heathpack
#22
Peloton Shelter Dog
If that's your biggest problem you're doing alright.
#23
Senior Member
Join Date: May 2005
Location: Los Angeles
Posts: 909
Bikes: Casati, Look, Torelli, Ridley, and a bunch of steel bikes from the 80s and the 90s..
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Ordered an item form an LBS, OWNER called me, ssid it was in, come pick it up. I made the 60 mile round trip only to find he wasn't there. Waited 2 hours then he called saying he didn't remember ever calling me and the item was not in!....and they wonder why I don't shop there anymore!
#24
Portland Fred
Not true. Order yourself a single right shifter (costs half the price of a set) or anything from certain companies (from HID bulbs to certain bottle cages). I still get my club discount at my favorite shops plus no shipping. LBS has always treated me well and I do well for them when I can.
#25
mutant...
Join Date: Mar 2010
Location: bell gardens, ca
Posts: 487
Bikes: skinny benny single speed/fixed gear, fuji carbon fiber road bike...
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
my lfs is doing that to me right now... it's driving me nuts... for some disc brake adaptors for a mountain bike... sigh... 5 dollar part...