FlashBazbo

Back in May, I bought a pair of Mavic Pro Road shoes. They fit great, are light and stiff, and are inexpensive compared to similar carbon, thin-soled shoes. Life was good until, a month ago, I started snapping the heads off the cleat bolts on one of the shoes. No, I didn't do it with a wrench. (Never touched them with a wrench.) It appears that the anchors had come loose and the repeated cycles weakened the bolts until the heads popped off -- while the shoes were off my feet and just sitting in the floor.

At the store's direction, I shipped the shoes to Mavic. Two weeks later (including shipping time), a Mavic box appeared on my doorstep. Inside was a pair of the new and improved Mavic Pro Road shoes with redesigned soles and cleat mounting anchors. No questions. No hassles.

Obviously, I would rather not have had my shoes let me down in the days leading to my big ride of the year, but I can't complain about how Mavic has responded to the issue. They provided excellent customer service.

ultraman6970

U are not the 1st one to have the same problem. Good for you

rangerdavid

Sweet! Can't argue with the service, now the design or construction maybe.....

bj.bonnette

I had a similar problem with my Avanir's. The only problem was the LBS I bought them at were lazy and worthless. The reason my screw was stripped out was due to the LBS. They installed my cleats and adjusted them and over tighted it cause the threads to get striped, so he put another screw in and proceded to charge me $6 for the screw. I blew it off and went on my way. After several months the screw was not holding so I went back and wanted them to fix it. well they ordered replacement bolt plates, but of course I had to pay $25 to get the replacment plate.

The shoes were fixed and I rode them 2 more times before buying new Specialized shoes. I guess I was jaded. Plus they were really tight on my feet and made my toes go to sleep.

FlashBazbo

Clearly, Mavic saw it as a design issue. The replacement shoes have a completely different anchor setup -- and SIDI-like red walking pads, too.

Spire

Its nice to hear of GOOD stories from customer service!