Very nice of Felt to be proactive in this and not wait for a "real world" failure, or perhaps they were required by law to do this. Which?
From what I understood, a random sample of those forks failed Felt's standards, but they still passed CPSC standards.
Trek could learn a thing or two.
I'd much rather have a company that takes care of a problem than one who sweeps it under the carpet. Good on ya, Felt.
Agreed, all companies should operate this way.
It is nice to see companies that don't solely focus on the bottom line. Even road ID, which provides very inexpensive products is very proactive about what they produce. They emailed me because of the clasp failing on its bracelet. I didn't have to do anything except give em my email and they are mailing me a repair kit for free.
It is great to see a company that is willing to lose money to make sure its customers are more than happy.
Spend money now and look good, or spend money later and look bad.
Either way, they keep making **** that fails. They should sort that out before bringing product to market in the first place. It's not like this is the first problem they've had.
This is why my new F frame keeps getting delayed. I keep hearing 2 more weeks, then 2 more weeks. Sucks when you get excited about a new bike! Felts are great bikes, I am glad they are taking care of the problem.
Maybe but the first step to correcting something is admitting there's a problem. If I was a long time customer I may not have stuck with them either but I'm not and this does not dissuade me from considering them in the future.