Pearl Izuim clothing Warranty
02-17-11, 09:38 PM
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Pearl Izumi clothing Warranty
I bought a pair of their top of the line winter bibs last week wore the for the first time today
The strap is adjustable and the metal clip snapped off.. looks to be very soft metal.
I'm gonna go see the shop where i bought them as I'm a good customer
according to the pearl website it is repair or replacement at their discretion but I need to mail then in and get shipping insurance.
has anyone gone through their warranty program in the past?
I obviously want to use these tights regularly so should i just have a good tailor make a better clasp for me if i need to mail them in
The strap is adjustable and the metal clip snapped off.. looks to be very soft metal.
I'm gonna go see the shop where i bought them as I'm a good customer
according to the pearl website it is repair or replacement at their discretion but I need to mail then in and get shipping insurance.
has anyone gone through their warranty program in the past?
I obviously want to use these tights regularly so should i just have a good tailor make a better clasp for me if i need to mail them in
02-18-11, 08:54 AM
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anyone ?
just spoke with my lbs and they are surprised it happened but the person I spoke with didn't recall ever going through pearl's warranty process
I don't want to send them away since I need them so I'm going to pop into day show them and see what they say
they might be able to get me the buckle or maybe a better built buckle
just spoke with my lbs and they are surprised it happened but the person I spoke with didn't recall ever going through pearl's warranty process
I don't want to send them away since I need them so I'm going to pop into day show them and see what they say
they might be able to get me the buckle or maybe a better built buckle
02-18-11, 08:58 AM
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wont the shop swap it out for you? Thats what we do usually and just submit it to pearl for credit. but maybe not all LBS's do that...
02-18-11, 10:42 AM
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The shop should handle this. I'm sure they deal with Izumi sales reps from time to time that should be able to help you out.
02-18-11, 11:20 AM
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I've always had best luck with all companies by contacting them directly myself and have always had great service from them.
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It may not be fancy but it gets me were I need to go.
https://www.jtgraphics.net/cyclist_bicycles.htm
It may not be fancy but it gets me were I need to go.
https://www.jtgraphics.net/cyclist_bicycles.htm
02-18-11, 11:32 AM
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pearl has agreed to send me a clasp
I'll talk to my shop but I'm not sure if they even have any in my size to swap out
I'll talk to my shop but I'm not sure if they even have any in my size to swap out
02-19-11, 04:30 AM
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In your situation, we'd take them back, exchange a pair for you, and then we'd send them back to Pearl for a credit.
