Leaky Polar Bottles
03-26-14, 10:38 AM
#51
Senior Member
Thank you for addressing this issue here and for everyone who has added their feedback.
We are careful to check the quality of the bottles manufactured and shipped from our warehouse in Boulder, CO but we understand that bottles can get damaged.
That is why we offer a lifetime guarantee on ALL our products and would be happy to replace any of the bottles highlighted in this forum. We also offer free caps, no questions asked.
To request a replacement cap please check out our website here: Free Cap Replacement | PolarBottle.com
For more information on our warranty program: Our Guarantee | PolarBottle.com
Or, feel free to email our customer service associate Adnan (or Otto) directly: mehidic@polarbottle.com
From what we can tell, the leaks in the bottles are caused by small dents that can develop along the inside rim of the bottle. This can be caused from ice, so we advise people to take care when putting ice in their bottle. Again, however, we understand bottles can get damaged so please let us know if you need a replacement.
If you have any questions please feel free to email me directly at elisa@polarbottle.com.
Thanks again for taking the time to post. I hope we can resolve this for you.
We are careful to check the quality of the bottles manufactured and shipped from our warehouse in Boulder, CO but we understand that bottles can get damaged.
That is why we offer a lifetime guarantee on ALL our products and would be happy to replace any of the bottles highlighted in this forum. We also offer free caps, no questions asked.
To request a replacement cap please check out our website here: Free Cap Replacement | PolarBottle.com
For more information on our warranty program: Our Guarantee | PolarBottle.com
Or, feel free to email our customer service associate Adnan (or Otto) directly: mehidic@polarbottle.com
From what we can tell, the leaks in the bottles are caused by small dents that can develop along the inside rim of the bottle. This can be caused from ice, so we advise people to take care when putting ice in their bottle. Again, however, we understand bottles can get damaged so please let us know if you need a replacement.
If you have any questions please feel free to email me directly at elisa@polarbottle.com.
Thanks again for taking the time to post. I hope we can resolve this for you.
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03-26-14, 10:58 AM
#52
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Bostic,
Great to hear that the unofficial test lead you to conclude that Polar Bottle keeps the contents colder than Camelbak! Other caps do fit on our bottles, so if there is a different cap that you prefer, then using that cap with our bottle may be the way to go.
We are continually looking to improve our cap and cap design to best address these types of concerns.
Thanks again for your input.
Great to hear that the unofficial test lead you to conclude that Polar Bottle keeps the contents colder than Camelbak! Other caps do fit on our bottles, so if there is a different cap that you prefer, then using that cap with our bottle may be the way to go.
We are continually looking to improve our cap and cap design to best address these types of concerns.
Thanks again for your input.
03-26-14, 07:21 PM
#53
Senior Member
03-27-14, 12:38 PM
#54
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I've found Polar bottles keep my contents colder much longer. But they leaked. Switched to Camelbak lids three years ago, no leaks at all. I always fill my bottle halfway the night before every ride and freeze it (expect winter). Top off in the morning before the ride. Threw or gave away my Polar lids and those silly loops I never used. Polar bottles, Camelbak lids = Best of both.
03-27-14, 01:13 PM
#55
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I've found Polar bottles keep my contents colder much longer. But they leaked. Switched to Camelbak lids three years ago, no leaks at all. I always fill my bottle halfway the night before every ride and freeze it (expect winter). Top off in the morning before the ride. Threw or gave away my Polar lids and those silly loops I never used. Polar bottles, Camelbak lids = Best of both.
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03-27-14, 01:43 PM
#56
Senior Member
Re the "silly loops", I find them very handy. Carrying multiple bottles, or I often take one in the car so easier to carry with hands full.
Its nice to have options of different bike bottles.
Its nice to have options of different bike bottles.
03-27-14, 01:48 PM
#57
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I drive my car to maybe 1% of my rides so maybe that's why I never used those loops. Every ride, my bottle is the last thing I put on my bike. I did have them on my bottles for a few years before I realized "Why do I have these loops I don't use?"
03-27-14, 02:13 PM
#58
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As a rider of larger frames who isn't as flexible as I used to be due to a bad back, I like being able to just swipe down there and grab the loop sometimes. Fortunately, they're easy enough to take off if you don't like them.
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03-27-14, 03:12 PM
#59
Senior Member
Jrff, I meant sometimes I take a bike bottle with me in the car in regular driving to have water. I don't believe in using disposable water bottles.
04-01-14, 01:38 AM
#60
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I received four new bottle caps in the mail today from Polar - I asked for two. :-). Screwed one on my bottle. No leaks. Color me impressed.
04-01-14, 06:24 AM
#61
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04-02-14, 11:44 AM
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