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  1. #51
    A might bewildered... Dudelsack's Avatar
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    Quote Originally Posted by Polar Bottle View Post
    Thank you for addressing this issue here and for everyone who has added their feedback.

    We are careful to check the quality of the bottles manufactured and shipped from our warehouse in Boulder, CO but we understand that bottles can get damaged.

    That is why we offer a lifetime guarantee on ALL our products and would be happy to replace any of the bottles highlighted in this forum. We also offer free caps, no questions asked.

    To request a replacement cap please check out our website here: Free Cap Replacement | PolarBottle.com

    For more information on our warranty program: Our Guarantee | PolarBottle.com
    Or, feel free to email our customer service associate Adnan (or Otto) directly: mehidic@polarbottle.com

    From what we can tell, the leaks in the bottles are caused by small dents that can develop along the inside rim of the bottle. This can be caused from ice, so we advise people to take care when putting ice in their bottle. Again, however, we understand bottles can get damaged so please let us know if you need a replacement.

    If you have any questions please feel free to email me directly at elisa@polarbottle.com.

    Thanks again for taking the time to post. I hope we can resolve this for you.
    I dunno. All my Polar bottles are at least a year old. Some even older. Isn't it unethical to return them at this point, even if the manufacturer says it's fine?

  2. #52
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    Bostic,

    Great to hear that the unofficial test lead you to conclude that Polar Bottle keeps the contents colder than Camelbak! Other caps do fit on our bottles, so if there is a different cap that you prefer, then using that cap with our bottle may be the way to go.
    We are continually looking to improve our cap and cap design to best address these types of concerns.

    Thanks again for your input.

  3. #53
    djb
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    Quote Originally Posted by aubiecat View Post
    I always leave it open so I can pull the bottle out at a monuments notice to squirt dogs that chase me.
    that really did make me chuckle out loud (hard to get emotion across in type, but that was a chuckle in a good way, good natured should I say)
    moment.jpg

  4. #54
    Senior Member bikejrff's Avatar
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    I've found Polar bottles keep my contents colder much longer. But they leaked. Switched to Camelbak lids three years ago, no leaks at all. I always fill my bottle halfway the night before every ride and freeze it (expect winter). Top off in the morning before the ride. Threw or gave away my Polar lids and those silly loops I never used. Polar bottles, Camelbak lids = Best of both.
    2013 Litespeed T5, 2012 Super Six, 2012 Bianchi Vigorelli, 2011 CAAD 10, 2011 Trek Project One, 2009 Trek Project One

  5. #55
    Senior Member himespau's Avatar
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    Quote Originally Posted by bikejrff View Post
    I've found Polar bottles keep my contents colder much longer. But they leaked. Switched to Camelbak lids three years ago, no leaks at all. I always fill my bottle halfway the night before every ride and freeze it (expect winter). Top off in the morning before the ride. Threw or gave away my Polar lids and those silly loops I never used. Polar bottles, Camelbak lids = Best of both.
    I might have to hunt down my old Polar bottles and do this. I have a couple of camelbak bottles (hope it's not the lids) for which I've never been able to get the soap taste out of after the initial wash. Camelbak bottles do squeeze easier too, but I think that added flexibility goes hand in hand with being less well insulated. I wonder if you can just by camelbak lids (for "replacement").
    Punctuation is important. It's the difference between "I helped my uncle, Jack, off a horse" and "I helped my uncle Jack off a horse"


  6. #56
    djb
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    Re the "silly loops", I find them very handy. Carrying multiple bottles, or I often take one in the car so easier to carry with hands full.
    Its nice to have options of different bike bottles.

  7. #57
    Senior Member bikejrff's Avatar
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    Quote Originally Posted by djb View Post
    Re the "silly loops", I find them very handy. Carrying multiple bottles, or I often take one in the car so easier to carry with hands full.
    Its nice to have options of different bike bottles.
    I drive my car to maybe 1% of my rides so maybe that's why I never used those loops. Every ride, my bottle is the last thing I put on my bike. I did have them on my bottles for a few years before I realized "Why do I have these loops I don't use?"
    2013 Litespeed T5, 2012 Super Six, 2012 Bianchi Vigorelli, 2011 CAAD 10, 2011 Trek Project One, 2009 Trek Project One

  8. #58
    Senior Member himespau's Avatar
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    Quote Originally Posted by bikejrff View Post
    I drive my car to maybe 1% of my rides so maybe that's why I never used those loops. Every ride, my bottle is the last thing I put on my bike. I did have them on my bottles for a few years before I realized "Why do I have these loops I don't use?"
    As a rider of larger frames who isn't as flexible as I used to be due to a bad back, I like being able to just swipe down there and grab the loop sometimes. Fortunately, they're easy enough to take off if you don't like them.
    Punctuation is important. It's the difference between "I helped my uncle, Jack, off a horse" and "I helped my uncle Jack off a horse"


  9. #59
    djb
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    Jrff, I meant sometimes I take a bike bottle with me in the car in regular driving to have water. I don't believe in using disposable water bottles.

  10. #60
    Senior Member shyonelung's Avatar
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    I received four new bottle caps in the mail today from Polar - I asked for two. :-). Screwed one on my bottle. No leaks. Color me impressed.

  11. #61
    Senior Member cderalow's Avatar
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    Quote Originally Posted by shyonelung View Post
    I received four new bottle caps in the mail today from Polar - I asked for two. :-). Screwed one on my bottle. No leaks. Color me impressed.

    similar service here... requested one, got two.

    impressive to say the least. Also got a few shiny stickers

  12. #62
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    Happy to Help!

    Quote Originally Posted by shyonelung View Post
    I received four new bottle caps in the mail today from Polar - I asked for two. :-). Screwed one on my bottle. No leaks. Color me impressed.
    Glad that you got those replacement caps!

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