Props to Competitivecyclist.com
06-14-12, 08:29 AM
#1
pan y agua
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Props to Competitivecyclist.com
I was trying to order an item on Competitivecyclist.com that showed on the website as marked down by more than 50%. When I added it to the cart, it kept showing up at the original price.
I called Competitivecyclist, and they told me that it was not on sale, that they had updated the website and there were a few glitches. Nonetheless, without any arguing on my part, the rep said he would put through the order on the phone at the marked down price.
I was impressed with the standup approach, and just wanted to pass on the positive experience.
By contrast, I tried to order something on World Cycling Productions a month or two ago, and despite their highly misleading promotion regarding discounts, they refused to honor a promotion that they intentionally put on their website.
I'll be ordering more from CC, and nothing from WCP, fwiw.
I called Competitivecyclist, and they told me that it was not on sale, that they had updated the website and there were a few glitches. Nonetheless, without any arguing on my part, the rep said he would put through the order on the phone at the marked down price.
I was impressed with the standup approach, and just wanted to pass on the positive experience.
By contrast, I tried to order something on World Cycling Productions a month or two ago, and despite their highly misleading promotion regarding discounts, they refused to honor a promotion that they intentionally put on their website.
I'll be ordering more from CC, and nothing from WCP, fwiw.
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You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
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You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
06-14-12, 08:42 AM
#3
Two-Wheeled Aficionado
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I like CC and I've even bought a few things at list price from them. But I do admit that primarily I am a purchaser of sale items. They are a solid company, for sure.
06-14-12, 08:42 AM
#4
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I am a big fan of competitive cyclist. They have always gone above and beyond when it comes to customer satisfaction. Your story is not surprising. (But it certainly is good to hear.)
06-14-12, 08:52 AM
#5
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+1. Solid stand-up company which takes customer service seriously. And their attitude is the same as what OP indicated, on their NQA returns as well. I returned a saddle and cages after the 60days, and boom, credit on my card in a day after they received the items. Same attributes apply to their subsidiary, Realcyclist, as well.
06-14-12, 08:56 AM
#6
soon to be gsteinc...
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+1,000,000 they are a great company to deal with. Bought a wheelset from them a couple of years ago, twisted them up in 100 miles and they gave me a credit for the full amount and applied it to a new set.
Bought a pair of shoes, wore them for a little while, they sucked, sent them back and got another pair.
BTW I have to support them, a former friend is their pro team's DS.
Bought a pair of shoes, wore them for a little while, they sucked, sent them back and got another pair.
BTW I have to support them, a former friend is their pro team's DS.
06-14-12, 09:09 AM
#8
pan y agua
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Nope. I don't want to post the item and have someone reading the thread use it to take advantage.
__________________
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
You could fall off a cliff and die.
You could get lost and die.
You could hit a tree and die.
OR YOU COULD STAY HOME AND FALL OFF THE COUCH AND DIE.
06-14-12, 09:11 AM
#9
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Had a similar positive experience. Bought my M1 from them last year. It came the day before I was leaving for vacation with a badly bent derailleur hanger. Couldn't find one local, so they overnighted me a new one at no cost, and then reimbursed me the cost of having it installed at LBS.
06-14-12, 09:36 AM
#10
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Nothing but glowing results from CC. One of my go-to retailers...
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Wut
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06-14-12, 09:48 AM
#11
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I also had nothing but great experiences from CC. World Cycling is a different story. They also play games with list prices - checkout DA 7900 pedals at $399 list while everyplace else says $349 MSRP. No wonder they can afford discounts for orders above a certain amount on everything.
06-14-12, 03:29 PM
#12
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06-14-12, 04:28 PM
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06-14-12, 07:09 PM
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I've nothing but good experiences buying from Competitive Cyclist. Great company to deal with.
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"There is love and there is work, and we only have one heart." Edgar Degas
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"There is love and there is work, and we only have one heart." Edgar Degas
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