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  1. #1
    Senior Member thehammerdog's Avatar
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    My tune up became a $300 "what needs to be fixed" visit

    pI took my bike for a tune up cables and headset adjustment. I picked it up $0 later and was presented with a well what you need to do now is ....think about a new cassett , new chain ring, new chain and BB. He also mentioned that my cables "jagwires" may need replacement. The bike works great, shifts great and I never once had an issue. I felt like I was at the car dealership after a $25 oil change special. Is this what they do now push the repairs?

  2. #2
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    Of course, the solution is to educate yourself to do your own maintenance. It isn't that hard on a bike. Then you will know when you need a new chain, etc.. The Park Tool web site tutorials is a good place to start.

  3. #3
    Senior Member topflightpro's Avatar
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    How old are your cassette, chain ring, bb, chain, cables...?

  4. #4
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    There are two ways to deal with this situation - learn yourself when things need done and perhaps do some/all yourself or go to a shop you trust. All the things you mentioned are the result of normal, long term wear. So if your bike has lots of miles, it all might be reasonable. As far as what you originally went in for (tune up, cables, and headset adjustment), you should easily be able to do yourself.
    You're just trying to start an argument to show how smart you are.

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    There really isn't enough information. I'd guess that the shop knows much more about bicycle mainanence than the OP.

  6. #6
    RidingLikeCrazy! rangerdavid's Avatar
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    you should be able to tell if that stuff is wearing yourself. Most of what he listed you can replace yourself.
    *********************************

    Rangerdavid

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  7. #7
    Senior Member martinus's Avatar
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    If you know anything about your bikes, none of that should have been a surprise ...

    Learn to "do" your own headset adjments, even swaping out old rusty cables to new ones is quite simple.

    Get a "chain-checker" and "monitor" your chain wear... learn how & when to REPLACE your chain, BEFORE the worn chain eats your drivetrain !

    Tools are pricey, so if the cass and BB needs replaced, that may be a drop-off situation.

    .
    .
    .


    Bend the knees, watch the trees ... 5 $ please .

  8. #8
    Senior Member thehammerdog's Avatar
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    Fellas I do most of the work my self I had a coupon for a $25 tune up from a local race I was doing......I can do all the work they mentioned I was just floored how they had a print out of the work prepared and never bother to ask if I was having any troubles.......seems bawlsy is all.

  9. #9
    Senior Member cxwrench's Avatar
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    Quote Originally Posted by thehammerdog View Post
    Fellas I do most of the work my self I had a coupon for a $25 tune up from a local race I was doing......I can do all the work they mentioned I was just floored how they had a print out of the work prepared and never bother to ask if I was having any troubles.......seems bawlsy is all.
    Most people DON'T know anything about maintenance and that it is even required. We see bikes every week that need between $300.00 and $700.00 in parts/labor because the owner has neglected everything except air in the tires. Cleaning, tearing the bike down, new cables/housing, chain/cass/chainrings, pads, possibly a bunch of bearings, tires, tape...it adds up fast.
    There's no need to ask you if you're 'having any troubles', worn parts are worn parts. I wouldn't be doing my job correctly if I didn't point out everything on the bike that is worn or not working like it should when new. I can offer options, but once I take a bike in for service I have to make it safe to ride and almost all of the parts i listed above have some impact on the riders safety.
    Please don't call them "brifters", that just sounds stupid. Really.

  10. #10
    Senior Member longbeachgary's Avatar
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    Quote Originally Posted by thehammerdog View Post
    .......seems bawlsy is all.
    Not at all. If you walked out of a shop and your headset seized and they had discovered that there was a problem and didn't tell you, you'd be furious. It's part of the service to let you know the condition of your bike.

  11. #11
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    Quote Originally Posted by thehammerdog View Post
    pI took my bike for a tune up cables and headset adjustment. I picked it up $0 later and was presented with a well what you need to do now is ....think about a new cassett , new chain ring, new chain and BB. He also mentioned that my cables "jagwires" may need replacement. The bike works great, shifts great and I never once had an issue. I felt like I was at the car dealership after a $25 oil change special. Is this what they do now push the repairs?
    Well, yes. Great way to drum ip business. The "free" $25 tune-up gets a lot of bikes into the shop. They get a few people to go for their "suggested maintenance" and the coupons are a success.

  12. #12
    Senior Member clausen's Avatar
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    Quote Originally Posted by thehammerdog View Post
    Fellas I do most of the work my self I had a coupon for a $25 tune up from a local race I was doing......I can do all the work they mentioned I was just floored how they had a print out of the work prepared and never bother to ask if I was having any troubles.......seems bawlsy is all.
    If you do your own repairs why would you even bother with a coupon for a tune up?

  13. #13
    Senior Member zonatandem's Avatar
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    Next time as for an estimate.

  14. #14
    Cat 5 Mod Jandro's Avatar
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    Quote Originally Posted by longbeachgary View Post
    Not at all. If you walked out of a shop and your headset seized and they had discovered that there was a problem and didn't tell you, you'd be furious. It's part of the service to let you know the condition of your bike.
    +1

    Bought a new set of wheels and a cassette at my LBS, had a newish mechanic work on it who neglected to mention my chain was trashed (and not even the right size for the newer, more modern cassette), and the rear derailleur was not set up properly/adjusted/etc.

    Took it back the next day (I figured out the chain was way more worn than I thought) and a more experienced mechanic said they should have caught it the first time and only charged me for the new parts.

    Put away your pitch forks, chances are they noticed some worn parts and were just letting you know about them. These parts and their time cost money, deal with it or do your own maintenance.
    Attack in the feeling because it says I'll win absolutely.

  15. #15
    Senior Member cxwrench's Avatar
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    Quote Originally Posted by Jandro View Post
    +1

    Bought a new set of wheels and a cassette at my LBS, had a newish mechanic work on it who neglected to mention my chain was trashed (and not even the right size for the newer, more modern cassette), and the rear derailleur was not set up properly/adjusted/etc.

    Took it back the next day (I figured out the chain was way more worn than I thought) and a more experienced mechanic said they should have caught it the first time and only charged me for the new parts.

    Put away your pitch forks, chances are they noticed some worn parts and were just letting you know about them. These parts and their time cost money, deal with it or do your own maintenance.
    Not to derail the thread, but this makes no sense. If you bought a cassette w/ the same number of gears as your old one, the chain would be the same. Did you for some reason buy a cassette w/ a different number of cogs? If you're talking about chain length, that's another story and 'more modern' doesn't matter.
    Totally agree w/ your post though. As shop mechanics it's out job to let the customer know everything their bike might need.
    Please don't call them "brifters", that just sounds stupid. Really.

  16. #16
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    Don't over think it. They're doing you a service by recommending service to you. How would you like to go to your aforementioned car dealership and they knew your timing chain was worn and had a good chance of stranding you on the side of the road as you were (as it seems to be with any problem) at the furthest point away from your bike as you can possibly be? <--- see what I did there switching the car and the bike in the metaphor... you like that don't ya.

  17. #17
    Senior Member abstractform20's Avatar
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    Quote Originally Posted by thehammerdog View Post
    pI took my bike for a tune up cables and headset adjustment. I picked it up $0 later and was presented with a well what you need to do now is ....think about a new cassett , new chain ring, new chain and BB. He also mentioned that my cables "jagwires" may need replacement. The bike works great, shifts great and I never once had an issue. I felt like I was at the car dealership after a $25 oil change special. Is this what they do now push the repairs?
    what group is on the bike?

    replacing a chainring, chain, cassette, and bb can easily be about $300. if that includes labor, that isnt very surprising.

    a lot of us here have bikes with easily $1k invested. things wear out and need replacement.

    basically, you paid nothing for adjustments and are befuddled at an estimate?

  18. #18
    Ancient Clydesdale 2 wheeler's Avatar
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    Quote Originally Posted by clausen View Post
    if you do your own repairs why would you even bother with a coupon for a tune up?
    bingo!!

  19. #19
    Senior Member abstractform20's Avatar
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    ftr, ive seen plenty of "im my own mechanic" guys that suck and ride poorly adjusted bikes, they think are great.

    ive also seen people gouged $70 for a beater quill stem.

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