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  1. #101
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    Well this thread is a lot calmer than the one OP has on road bike review forum. Sucks it will take a month, but its what you wanted. Better than middle of Summer.

  2. #102
    Senior Member nastystang's Avatar
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    Just ordered a Felt F4 and will probably wait 6 weeks for it. The reasoning was frame manufacture and bicycle assembly. I can understand the one month lead time, that does not mean it sucks any less. When I first read this post I figured it would go no where quick but a new frame is a good resolution. I think in the end it will all work out but just goes to show you, warranty or any kind of manufacturing issue is subject to a good amount of hassle. I know I am really going to look over my Felt when it gets here but some things could be overlooked by any body. Good luck to the OP and keep on them.

  3. #103
    Senior Member kgoings's Avatar
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    Quote Originally Posted by ls01 View Post
    Incorrect. Perhaps you didn't read the whole thread. New bikes don't come with scratches. A scratched bike is a used bike. He paid for a new bike, that is what he should recieve. Personaly, I would have returned the bike with the first refusal to do anything.
    Incorrect. Perhaps YOU should read the whole thread. They are giving him a new frame, which is what he wanted.

  4. #104
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    You told him the shop should have told him to pound sand and there is nothing wrong with bike. Its just how long it may take. I agree, he got what he wanted. But to say nothing wrong with it and pound sand is unnecessary. The bike simply shouldn't have a scratch.

    Quote Originally Posted by kgoings View Post
    Incorrect. Perhaps YOU should read the whole thread. They are giving him a new frame, which is what he wanted.

  5. #105
    he said member ls01's Avatar
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    Quote Originally Posted by kps88 View Post
    You told him the shop should have told him to pound sand and there is nothing wrong with bike. Its just how long it may take. I agree, he got what he wanted. But to say nothing wrong with it and pound sand is unnecessary. The bike simply shouldn't have a scratch.
    This.
    Originally posted by Whyfi "Who needs thumbs when you can lick yourself?"

  6. #106
    he said member ls01's Avatar
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    Why is it wrong for a consumer to get what he wanted and paid for? Without a bunch of grief?
    Pound sand indeed.
    Originally posted by Whyfi "Who needs thumbs when you can lick yourself?"

  7. #107
    he said member ls01's Avatar
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    I can't believe no one suggested the shop should have charged him extra for the "unique custom finish process"
    Originally posted by Whyfi "Who needs thumbs when you can lick yourself?"

  8. #108
    Mr. Dopolina Bob Dopolina's Avatar
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    Quote Originally Posted by kps88 View Post
    Well this thread is a lot calmer than the one OP has on road bike review forum. Sucks it will take a month, but its what you wanted. Better than middle of Summer.
    Link?
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  9. #109
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    That poster just bought a new Super Six (gorgeous bike...by the way). Now, what if his came with a gouge in the bottom bracket area? Maybe it wouldn't bother him, but I don't know that.

    Quote Originally Posted by ls01 View Post
    This.

  10. #110
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    I would, but out of respect for Buzz I won't link the thread. Let's allow him to make that decision. But the tools on that thread were viscious towards him. This thread much more understanding and supportive. Like it should be. The guy bought a beautiful new bike and it came with a gouge. Because of his story, I will really look over my bike when I pick it up in April.

    Quote Originally Posted by Bob Dopolina View Post
    Link?

  11. #111
    Senior Member Agent Cooper's Avatar
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    Quote Originally Posted by freedomrider1 View Post
    I guess i don't no what the problem is if Cdale is going to give him a new frame and the LBS is going to do the work.It will be right then.I am not a bike mechanic however,is it a big deal to transfer the components from one bike to other?
    Not really, it's a routine procedure for a good shop. Especially when all the parts are new.

    Seems like this is going to be resolved in a positive way, although I bet neither side is too happy about the 30 day wait for the frame.

    And hey, at least the crack was discovered before it developed into something worse, if it was going to. And this happened during the winter time. Silver linings, etc.
    The owls are not what they seem...

  12. #112
    John Wayne Toilet Paper nhluhr's Avatar
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    Quote Originally Posted by f33dback View Post
    Please do the world a favor and tell us the name of this bike shop.
    You don't exactly have to be sherlock holmes to figure it out. The OP has given more than enough information to figure out precisely which shop it is, as well as which company he works for.

  13. #113
    Senior Member shoemakerpom's Avatar
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    "it's a routine procedure for a good shop."

    What he got is exactly what I stated somewhere in this thread. When I seen this thread I went to the local cdale shop and asked what they would do. They said that a frame replacement under warranty is standard and transfer the parts to the new frame. So your down a month its February could be worse it could be June.......

  14. #114
    Senior Member Buzzatronic's Avatar
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    Addressing a few questions:

    - I'm not naming the shop in question here because that is not the point of this thread. As nhluhr already noted, those who would even care of the name of a local shop can easily figure it out anyway. I've also clearly said that I'm not trying to screw over the shop here, I'm just trying to get what I paid for. Whether I'm getting that with a frame replacement is a matter of varying opinion of course.
    - Yes I posted this same question in the roadbikereviews forums. I post with the same username there so it's not rocket surgery to put the two together for those who like to see train wrecks on the internet. Feel free to seek it out if that's your thing. And yes there were comments that were pretty brutal, but that's the internet. No biggie.

    As far as what I plan to do at this point, after speaking with some local riders about their thoughts on my situation and my concerns with a frame swap, I'm going to wait for the frame to come in and let the LBS swap out the parts and hope for the best. That said, I do plan on being ultra-diligent in my inspection of the new bike including the parts they move over before accepting the bike. I'll likely take it for a test ride too.

    As far as the BIKE itself goes ... it's been good so far. No other issues with it, it rides smooth, climbs well (compared to my 40lb steel commuter, that's not hard) and I'm enjoying it. I check the damage on the BB casing after most rides to see if the existing damage is getting any worse and so far it has not which is good.

  15. #115
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    Looks like its going to work out, but the question i have is Are you worried that the LBS will not do a good job on the swap over of parts? Because i feel if you have doubts that they will do a good job i would get the frame and take it somewhere else for the work. I realize you are in a tough spot on taking it somewhere else because they sold you the bike. At the very least maybe you could be their for the swap over. I think my shop could do a job like that in an hour or 2 hours tops.

  16. #116
    Senior Member kgoings's Avatar
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    You should just return the bike. Sounds like your going to find fault with about anything they do.

  17. #117
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    i can't help but wonder what the LBS is going to do with the damaged frame. it's probably better than anything i have. not a criticism of the OP. just a fact.

  18. #118
    Mr. Dopolina Bob Dopolina's Avatar
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    Quote Originally Posted by hueyhoolihan View Post
    i can't help but wonder what the LBS is going to do with the damaged frame. it's probably better than anything i have. not a criticism of the OP. just a fact.
    Cut it up and return the part of the frame with the serial number to C'dale.
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  19. #119
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    Quote Originally Posted by kgoings View Post
    You should just return the bike. Sounds like your going to find fault with about anything they do.
    I agree. I would hold out for a refund and start over. The shop cannot properly refuse to take back a defective bike for refund within so few days of purchase. Putting you into the Cannondale warranty system is just their way of cementing the sale. I say you shouldn't have any of that. Can't delay you any longer than 6 weeks. Likely to be much shorter.
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

  20. #120
    Mr. Dopolina Bob Dopolina's Avatar
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    Quote Originally Posted by rpenmanparker View Post
    I agree. I would hold out for a refund and start over. The shop cannot properly refuse to take back a defective bike for refund within so few days of purchase. Putting you into the Cannondale warranty system is just their way of cementing the sale. I say you shouldn't have any of that. Can't delay you any longer than 6 weeks. Likely to be much shorter.
    The OP has been riding the bike and the defect is cosmetic. Not the strongest position from which to try to extract a full refund.

    The warranty replacement timeframe has been explained and has NOTHING to do with the shop.
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  21. #121
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    I just got to ask... if I am purchasing something that I am wheeling out of a shop complete and not in a box, and I've spent a great deal of money on it, don't I have a responsibility to go over that item and inspect it for any defects before leaving the shop?

    Like... it's not as though this happened after the bike left the shop. It's not as though the defect was covered up by wrapping or other packaging.

    I bought a brand new car once. It was dinged in a door when I went to take delivery. I didn't take delivery until it was repaired. I've done the same with other items that have had defects that were obvious on delivery.

    Failure to inspect and ensure there are no defects when leaving the shop leaves the buyer open to exactly what has happened here -- a potential dispute as to who caused the issue, and an expectation that the frame should be replaced as a matter of course.
    Dream. Dare. Do.

  22. #122
    Beer >> Sanity bikerjp's Avatar
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    Quote Originally Posted by Rowan View Post
    I just got to ask... if I am purchasing something that I am wheeling out of a shop complete and not in a box, and I've spent a great deal of money on it, don't I have a responsibility to go over that item and inspect it for any defects before leaving the shop?
    No. But it is in your best interest to look things over. That said, not everything is easy to notice or obvious. Didn't seem particularly obvious in the OP's case. What about a dead pixel on a TV or a faulty part on a car? Sometimes you have to start to use something before issues become known. That's why things have warranties.

    I'm not saying the OP's issue did or did not warrant a frame exchange. That's between him the shop and Cannondale. The fact that Cannondale IS shipping a replacement frame suggests it's either more than cosmetic or Cannondale is a really cool company. Still, to suggest it's the customer's responsibility is ridiculous. I'm sure business would love to be able to shift the blame like this. I agree that it's wise to inspect items before taking them home to the extent possible, and for something purely cosmetic that could have happened on a ride that's on you, but to suggest you are SOL if you overlook something is wrong. Fwiw, seems unlikely the damage here happened on a ride.
    Climbs like a stone, descends like two...

  23. #123
    Senior Member shoemakerpom's Avatar
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    Quote Originally Posted by hueyhoolihan View Post
    i can't help but wonder what the LBS is going to do with the damaged frame. it's probably better than anything i have. not a criticism of the OP. just a fact.
    It's my understanding by the cannondale shop that shipping the defective frame back is part of the warranty process....

  24. #124
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    How about a update please.

  25. #125
    Senior Member Buzzatronic's Avatar
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    Quote Originally Posted by freedomrider1 View Post
    How about a update please.
    Ironic that someone would request an update today since I actually just got the replacement from the LBS yesterday ... either you're stalking me or you've got inside info on my situation.

    Either way, I'm waiting to do a real update until I can actually ride the replacement. The rain here has been insane so I'm waiting for a dry few days.

    Initial inspection shows no damage to the frame which is a good sign.

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