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  1. #1
    Senior Member
    Join Date
    Jan 2012
    Location
    Denver, CO
    My Bikes
    2012 Specialized Crux, Schwinn Mesa
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    has anyone had any experience with Velostarusa.com?

    I found some shimano tourney brifters that I want to buy and they have them cheaper than an other place I have found. Problem is I haven't every heard of them or used them. What experiences have you guys had with them?

  2. #2
    Senior Member
    Join Date
    Jun 2007
    Location
    Calgary, Alberta
    Posts
    57
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    Mixed experiences so far. What drew me in where their reasonable prices and free shipping to Canada -- almost too good to be true.

    I placed two orders with them: the first was a small order that was received and shipped very quickly, but the second lagged for a while, and then I got a reply saying that the item was out of stock (not what the website said), and asked me to substitute another item. I checked my Visa bill, and I see they billed me for the item (not cool), and I have been trying to chase down a refund ever since (that was about three weeks ago).

    Processing credit card orders before an item is filled, and then being slow to refund unfilled orders is a pretty typical symptom of a company struggling financially. Perhaps that's not the case here, but I don't think I will have the courage to order anything from them again.

  3. #3
    Newbie
    Join Date
    Oct 2014
    Location
    Chicago
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    Chicago Better Business Bureau rating is not good:

    Velostar Business Review in Chicago, IL - Chicago and Northern Illinois BBB

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