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Road Cycling It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle. -- Ernest Hemingway

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Old 06-26-14, 01:07 PM   #26
rms13
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Wow, that is a horror story... and I recently joined as a member with REI when they mentioned free bike tuneups. Should I steer clear of either REI or Performance?
Really? I'm an REI member and I know nothing of free tune ups. I got my membership because I bought a bike there and they told me I got one free tune up on the bike I bought within the first year. They said nothing about free tune ups beyond that. With that said, their tune ups are generally cheaper than most LBS.

But I also recommend everyone that is serious about riding learn to do their own work. That's what I have done over the past couple of years. It saves money in the long run, it gives you a sense a satisfaction and better connection to your bike
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Old 06-26-14, 01:20 PM   #27
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They wrecked my new lizardskin tape and made no effort to clean anything. Next thing I notice is my saddle has been lowered by a couple inches. Who does that? I had been professionally fit to that bike! That should NEVER happen, correct? I somehow manage to keep my composure and take the bike home and figure I'll call the manager later to voice my concerns.
I also had a professional fitting and was pissed when a bike shop moved my seat around for no reason. Trying to get it back to the correct height wasn't "easy" and there didn't seem to be a way to mark by seat post by the fitter. I didn't really have to tools to get it back to exactly the right height, and it was a real pain. Sure, if I had asked them to adjust my seat or put a new seatpost on that would have happened, but there was no reason for them to be screwing around with my seat height.
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Old 06-26-14, 01:29 PM   #28
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The incompetent bike shop mechanic and employee are the norm. Frankly, I'm surprised when a shop employee gets it right.

I spend very little time in bike shops these days. I can do any mechanical work myself.

OP, lesson learned: buy the derailleur online and install it yourself.
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Old 06-26-14, 01:32 PM   #29
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In 27 years a mechanic has never touched my bike, only me. I don't even ask shops for advise. If one did and screwed it up, I would not let them touch it again "to make it right".
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Old 06-26-14, 01:40 PM   #30
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In 27 years a mechanic has never touched my bike, only me.
I hope you reported it to the police!
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Old 06-26-14, 02:05 PM   #31
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I also had a professional fitting and was pissed when a bike shop moved my seat around for no reason. Trying to get it back to the correct height wasn't "easy" and there didn't seem to be a way to mark by seat post by the fitter. I didn't really have to tools to get it back to exactly the right height, and it was a real pain. Sure, if I had asked them to adjust my seat or put a new seatpost on that would have happened, but there was no reason for them to be screwing around with my seat height.
\

If the mechanic is shorter than you, they will always lower the saddle so they can test ride it.
I doubt that many of them consider that a very expensive, professional bike fitting has been performed, and many may intend to raise the seat back up, but either forget or just don't do it.

S
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Old 06-26-14, 02:25 PM   #32
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Really? I'm an REI member and I know nothing of free tune ups. I got my membership because I bought a bike there and they told me I got one free tune up on the bike I bought within the first year. They said nothing about free tune ups beyond that. With that said, their tune ups are generally cheaper than most LBS.

But I also recommend everyone that is serious about riding learn to do their own work. That's what I have done over the past couple of years. It saves money in the long run, it gives you a sense a satisfaction and better connection to your bike
Unless she was mistaken? I asked her twice because I didn't believe her. She was an associate in the Tustin store who went on a long winded spiel about what a great company REI is and all the benefits I get from forking over $20. Whether or not it's true, from these stories I wouldn't be comfortable rolling the dice with components that are so expensive to replace.

You're right though, and since I bought the Orbea last week I've been on a spree of buying tools and watching how-to videos! There's something about a nice bike that makes you want to take care of it more and not let strangers touch it lol. I also got an offer to work part time weekends at a bike shop, which I think will be a good way to learn more about bike mechanics as well.

Also, thank you for all the input when I was deciding whether to buy the Orbea or not. It really helped and I couldn't be happier with my choice! It feels like riding on a cloud
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Old 06-26-14, 02:26 PM   #33
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My problem I had with SRAM front shifting was that I tried to set it up as I would a Shimano derailleur. Once I gave the cable a little slack the front shifting improved greatly.
My experience with SRAM is the opposite of what you said here, the FD needs more tension than Shimano.
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Old 06-26-14, 02:27 PM   #34
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I don't understand why would any spend the money on a professional fitting but does not record the measurement afterwards.
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Old 06-26-14, 02:28 PM   #35
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Unless she was mistaken? I asked her twice because I didn't believe her. She was an associate in the Tustin store who went on a long winded spiel about what a great company REI is and all the benefits I get from forking over $20. Whether or not it's true, from these stories I wouldn't be comfortable rolling the dice with components that are so expensive to replace.

You're right though, and since I bought the Orbea last week I've been on a spree of buying tools and watching how-to videos! There's something about a nice bike that makes you want to take care of it more and not let strangers touch it lol. I also got an offer to work part time weekends at a bike shop, which I think will be a good way to learn more about bike mechanics as well.

Also, thank you for all the input when I was deciding whether to buy the Orbea or not. It really helped and I couldn't be happier with my choice! It feels like riding on a cloud
Didn't you just buy the Fuji?
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Old 06-26-14, 02:38 PM   #36
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Didn't you just buy the Fuji?
Yeah, I rode the Fuji for about 600 miles (including a century) over the last two months. The frame turned out to be too big for me. It was only on steep descents and cornering that I felt unstable so I didn't notice it on the test ride. I've actually learned a lot more about bike fitting since I've been perusing these forums and there were some other indicators that it was too big, like the standover test where I was actually touching the top tube. C'est la vie, I knew what to look for when I bought the Orbea, and the Fuji is back up on Craigslist.
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Old 06-26-14, 02:39 PM   #37
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I'd be upset with the bad work, but not about moving the seat. I move mine around at random just to change things up, but even so I still write down the measurements. BB center to top, nose to handlebar. It would take me a few minutes to restore the position - if I lost those measurements or never measured, I'd blame myself.

Test ride, I think I would but you can't really blame OP. They are supposed to be experts, professionals since you're paying them, so any reasonable person would expect the job done right.

I'm having a hard time reconciling the description of the problems with what the shop guy and mechanics said and did. Some of it just doesn't make sense. I don't know that I'd trust them with the bike again.
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Old 06-26-14, 02:43 PM   #38
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I don't understand why would any spend the money on a professional fitting but does not record the measurement afterwards.
Guilty as charged. About a year ago I was attempting some micro saddle adjustments and after totally making it worse I had to call up my fitter, who luckily had recorded all my positions. Now I record every adjustment I make, so I can always easily go back to my last postion.
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Old 06-26-14, 02:46 PM   #39
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Wow, that is a horror story... and I recently joined as a member with REI when they mentioned free bike tuneups. Should I steer clear of either REI or Performance? I like to support my LBS, but they charge $70 for a basic tune up. I'm wondering if that money is well spent by avoiding headaches like yours. I've never taken my bike to a chain retailer because my LBS occasionally gives me free services when I come in.

That being said, I bought a Fuji off Craigslist and had your exact same problem because it came from Performance (I shifted, chain slipped, rear derailler destroyed in the spokes). My LBS mechanic has told me that those retailers just throw bikes together because they're paid per bike assemblage and don't have any kind of quality control or pride in their work. I'm more inclined to believe that now.
Although I bought a fuji at performance and supposedly get lifetime free tuneups, I wouldn't consider having them work on any of my bikes.
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Old 06-26-14, 02:56 PM   #40
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Unless she was mistaken? I asked her twice because I didn't believe her. She was an associate in the Tustin store who went on a long winded spiel about what a great company REI is and all the benefits I get from forking over $20. Whether or not it's true, from these stories I wouldn't be comfortable rolling the dice with components that are so expensive to replace.

You're right though, and since I bought the Orbea last week I've been on a spree of buying tools and watching how-to videos! There's something about a nice bike that makes you want to take care of it more and not let strangers touch it lol. I also got an offer to work part time weekends at a bike shop, which I think will be a good way to learn more about bike mechanics as well.

Also, thank you for all the input when I was deciding whether to buy the Orbea or not. It really helped and I couldn't be happier with my choice! It feels like riding on a cloud
Since you have the Orbea it's a good chance to start wrenching on your other bikes as a learning process. Next time you need a tune up change the cables and learn to adjust the brakes and deraileurs on your own. Figure everything out before you touch the new bike. Also visit the Bicycle Mechanic subforum. Lots of very knowledgeable, helpfull nice people there that can get you through any job
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Old 06-26-14, 03:00 PM   #41
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Make sure he did not over torque your seat post clamp if it carbon. Based on what I have heard that could be an issue.
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Old 06-26-14, 03:02 PM   #42
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I hope you reported it to the police!
If I remember the training correctly, absence of non-consent is not consent, incapacitation is never consent, consent may be rescinded at any time, No means no, but yes means maybe, "Hey, nice saddle" or "My post? 34.9x400" could be easily misinterpreted...
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Old 06-26-14, 03:33 PM   #43
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I think the mistake was going to a shop you didn't know or trust to save a few bucks. Everyone's financial situation is different, but saving a few bucks is not a priority to me. I'd never let those guys touch my bike again. If I got some or all of my money back, that'd be great, but I'm sit;; going to the guys I know and trust. If it costs me $50 more, that's not going to make any impact in my life.
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Old 06-26-14, 03:53 PM   #44
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The store is in California. My fitter did mark the seat post at the first fitting but I've been refit since. He may have been marked it up again but I can't recall. I'm sure I can get that dialed back in but isn't that horrible bike shop etiquette? That's what irritates me more than anything.

The moved it substantially and then the counter guy denies it without even asking the shop...
The problem in lowering it is that they probably scratched the post above the point you normally set it at, which will be unsightly when you raise it again.

Moral of the story learn how to do your own wrenching, it's cheaper and good fun, for the basic stuff you don't need a whole lot of tools, basically 4 -6 mm
hex keys and a phillips head screw driver for a front derailleur.
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Old 06-26-14, 03:59 PM   #45
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In 27 years a mechanic has never touched my bike, only me.
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I hope you reported it to the police!
Language is soooo important. +1
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Old 06-26-14, 04:13 PM   #46
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I just returned from a visit with the store manager. He said and did all the right things. Now it's just a matter of getting my bike back in prime working order... This is what they have offered as a solution:

Full refund on the cost of new Ultegra front derailleur and labor
New front and rear SRAM Rival derailleurs
New chain
New hanger
New front big chain ring - was apparently previously bent but will be replaced
New lizardskin bar tape
Full tune up

The hanger had to be ordered from Specialized so that delays things a bit but the bike was promised to be complete by Sunday.
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Old 06-26-14, 04:16 PM   #47
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Language is soooo important. +1
So is punctuation. It's the difference between "I helped my Uncle, Jack, off a horse" and "I helped my Uncle Jack off a horse".
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Old 06-26-14, 04:19 PM   #48
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I'm sorry for your problems... I've had issues, but nothing that severe.

This is an example of why I roll my eyes when I hear someone say something like "support your local bike shop."

Riiiight... if I had a decent one around here, I certainly would.

Meanwhile, like others have said, learn to wrench your own bike. It's not that complicated and the tools are fantastically cheap considering they're cycling tools. Everything else in the world of cycling has the cycle-snob mark-up.

It's a BICYCLE, not a spaceship. Don't let people talk you into thinking it's beyond you. It isn't.
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Old 06-26-14, 04:19 PM   #49
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Originally Posted by GoHorhay View Post
I just returned from a visit with the store manager. He said and did all the right things. Now it's just a matter of getting my bike back in prime working order... This is what they have offered as a solution:

Full refund on the cost of new Ultegra front derailleur and labor
New front and rear SRAM Rival derailleurs
New chain
New hanger
New front big chain ring - was apparently previously bent but will be replaced
New lizardskin bar tape
Full tune up

The hanger had to be ordered from Specialized so that delays things a bit but the bike was promised to be complete by Sunday.
Good to hear that they're going to try to make it right.
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Old 06-26-14, 04:28 PM   #50
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If the mechanic is shorter than you, they will always lower the saddle so they can test ride it.
I doubt that many of them consider that a very expensive, professional bike fitting has been performed, and many may intend to raise the seat back up, but either forget or just don't do it.
Saying the mechanic who works at a bike shop where they sell fittings didn't consider that I need my bike seat exactly where it is is like saying that the apartment manager who's showing my apartment didn't consider that opening the windows then leaving without closing them would lead to a huge electric bill from my air conditioner. "they were careless" is not a "so this is why it's fine" reason.

I see I wrote "was pissed", but while I find this very annoying, it would be more accurate to describe it as "extremely annoying", whereas ruining someone's bar tape is into a whole 'nother category.
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