Bottom line, learn to work on your bike yourself. No one cares more about your bike than you do.
Getting a bicycle running smoothly is not rocket science, with YouTube and the internet you should be able to gain all the knowledge you need. Get a Park Tool work stand and tool kit.
This was (and is) a real drag, but we all screw up occasionally, so I am glad to know that they are making it right.
Sorry about the lost seat-time... as a few others have mentioned, time to shop for another bike to guard against future disasters!
all that's left to do now is have a good cry.
Fix your own bike from now on.
And always mark your seatpost, handlebar.
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There is one shop "locally" (actually 2 hours out) which I know for a fact does the best work of assembling and working on bikes in "my area."
Having said that, they still get plenty of negative reviews for mistakes, oversights, and sheer neglect. It's very strange because most shops rarely seem terribly busy, either on the sales floor or in the repair area. Mechanics rarely seem rushed. But mistakes are still pretty common despite the lack of time pressure and despite the fact that bicycles are inherently easy to work on.
Yet shops still complain about online retailers or big box retailers. Given the prevalence of sloppy work, I don't see any basis for their complaints. If they can't do a better job, they shouldn't complain about declining business.
Arrogance and a sense of entitlement are rife in the bicycling industry and I could not give a single solitary reason why. Not even a bad, illogical reason.
Yes, good to hear the owner of the shop is very willing to put the bike back to good working order that way.
FB4K - Every October we wrench on donated bikes. Every December, a few thousand kids get bikes for Christmas. For many, it is their first bike, ever. Every bike, new and used, was donated, built, cleaned and repaired. Check us out on FaceBook: FB4K.
Disclaimer: 99% of what I know about cycling I learned on BF. That would make, ummm, 1% experience. And a lot of posts.
I do a lot of my own work but if it's something I need special tools for I will take it to the shop. I spent a lot of time looking for a shop and have confidence in the staff's ability to do what I need. I Would spend the extra cash if needed for them to do the work and have peace of mind. I bought a wheel set from Performance and when they installed the cassette they left off a spacer. I figured why not let them install the cassette when I pick up the wheels. Seemed logical but not so much after the poor service. I have had lots of these little experiences that compelled me to start doing my own work. No one will treat your bike like you and very few will even try.
I really wish I could do all the work on my bike myself. But you've never seen me try something difficult on my bike. It involves lots of screaming, cursing, lost parts, grease on clothing and body parts, cats hissing, sweat, blood...and that's just adjusting the seat!
I would remove the "please" from your note to the manager. Firm but polite is fine but don't be that nice to them. They messed up your bike badly and MUST make it good or you will let every rider you know what a poor job they do. I would tell everyone I knew anyway, even if they do fix it.
How did this end....did I miss it?