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  1. #51
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    Quote Originally Posted by Nachoman View Post
    So is punctuation. It's the difference between "I helped my Uncle, Jack, off a horse" and "I helped my Uncle Jack off a horse".
    Did the horse report you to the police?

  2. #52
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    Quote Originally Posted by Slackerprince View Post
    If the mechanic is shorter than you, they will always lower the saddle so they can test ride it.
    I'm on the short side and if I have a bike that I can't properly test ride I have another mechanic do it. We never, ever adjust the handlebar/stem position or the saddle height/position without prior permission from the customer. So no... they will not always lower the saddle.
    So you want to work at a bike shop?
    Blog - http://employment.bike

  3. #53
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    Quote Originally Posted by GoHorhay View Post
    I just returned from a visit with the store manager. He said and did all the right things. Now it's just a matter of getting my bike back in prime working order... This is what they have offered as a solution:

    Full refund on the cost of new Ultegra front derailleur and labor
    New front and rear SRAM Rival derailleurs
    New chain
    New hanger
    New front big chain ring - was apparently previously bent but will be replaced
    New lizardskin bar tape
    Full tune up

    The hanger had to be ordered from Specialized so that delays things a bit but the bike was promised to be complete by Sunday.
    That's great, but the next thing I would do when I got it back is to take it to a different, better shop, and pay them to look it over and adjust things. Ask them to keep track and let you know if the new stuff was put on right, if their was any major problems, etc.

  4. #54
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    Quote Originally Posted by softreset View Post
    I'm on the short side and if I have a bike that I can't properly test ride I have another mechanic do it. We never, ever adjust the handlebar/stem position or the saddle height/position without prior permission from the customer. So no... they will not always lower the saddle.
    If I lived in California, I'd ask what shop you work at. :-)

  5. #55
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    Quote Originally Posted by softreset View Post
    I'm on the short side and if I have a bike that I can't properly test ride I have another mechanic do it. We never, ever adjust the handlebar/stem position or the saddle height/position without prior permission from the customer. So no... they will not always lower the saddle.
    I rarely get any work done at LBS anymore. But recently I had them cut the carbon steerer on my fork because I don't have a proper saw guide and paying them $20 was worth it to me over buying the saw guide for nearly the same price. Long story short, I left it there for an hour, picked it up and went to ride and my saddle was about 4 inches lower. The mechanic is like 5'4 so I'm sure he lowered it but I'm not sure why he needed to test ride it after cutting the steerer
    http://www.pedalroom.com/members/rms13

  6. #56
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    Bottom line, learn to work on your bike yourself. No one cares more about your bike than you do.

    Getting a bicycle running smoothly is not rocket science, with YouTube and the internet you should be able to gain all the knowledge you need. Get a Park Tool work stand and tool kit.

  7. #57
    Senior Member GuitarBob's Avatar
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    This was (and is) a real drag, but we all screw up occasionally, so I am glad to know that they are making it right.

    Sorry about the lost seat-time... as a few others have mentioned, time to shop for another bike to guard against future disasters!

  8. #58
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    Quote Originally Posted by PaulRivers View Post
    If I lived in California, I'd ask what shop you work at. :-)
    Folsom Bike
    So you want to work at a bike shop?
    Blog - http://employment.bike

  9. #59
    bt
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    all that's left to do now is have a good cry.

  10. #60
    Senior Member fstshrk's Avatar
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    Fix your own bike from now on.

    And always mark your seatpost, handlebar.
    Help me cure canine cancer
    http://www.wearethecure.org/friends/skipper

  11. #61
    Senior Member fstshrk's Avatar
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    Quote Originally Posted by Nachoman View Post
    Guilty as charged. About a year ago I was attempting some micro saddle adjustments and after totally making it worse I had to call up my fitter, who luckily had recorded all my positions. Now I record every adjustment I make, so I can always easily go back to my last postion.
    You know you can always put some thin clear tape over the post, yes?
    Help me cure canine cancer
    http://www.wearethecure.org/friends/skipper

  12. #62
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    There is one shop "locally" (actually 2 hours out) which I know for a fact does the best work of assembling and working on bikes in "my area."

    Having said that, they still get plenty of negative reviews for mistakes, oversights, and sheer neglect. It's very strange because most shops rarely seem terribly busy, either on the sales floor or in the repair area. Mechanics rarely seem rushed. But mistakes are still pretty common despite the lack of time pressure and despite the fact that bicycles are inherently easy to work on.

    Yet shops still complain about online retailers or big box retailers. Given the prevalence of sloppy work, I don't see any basis for their complaints. If they can't do a better job, they shouldn't complain about declining business.

    Arrogance and a sense of entitlement are rife in the bicycling industry and I could not give a single solitary reason why. Not even a bad, illogical reason.

  13. #63
    Senior Member RoadTire's Avatar
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    Yes, good to hear the owner of the shop is very willing to put the bike back to good working order that way.
    FB4K - Free Bikes 4 Kidz. This fall 5000 bikes have been donated and we will have them all set to go by Dec 6. That's 5000 kids getting bicycles for Christmas, just in the Twin Cities.

  14. #64
    Redefining Lazy Slackerprince's Avatar
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    Quote Originally Posted by softreset View Post
    I'm on the short side and if I have a bike that I can't properly test ride I have another mechanic do it. We never, ever adjust the handlebar/stem position or the saddle height/position without prior permission from the customer. So no... they will not always lower the saddle.
    OK, they, will sometimes lower the saddle.
    Didn't mean to touch a nerve...


    S
    Too fat for Castelli

  15. #65
    Senior Member nastystang's Avatar
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    I do a lot of my own work but if it's something I need special tools for I will take it to the shop. I spent a lot of time looking for a shop and have confidence in the staff's ability to do what I need. I Would spend the extra cash if needed for them to do the work and have peace of mind. I bought a wheel set from Performance and when they installed the cassette they left off a spacer. I figured why not let them install the cassette when I pick up the wheels. Seemed logical but not so much after the poor service. I have had lots of these little experiences that compelled me to start doing my own work. No one will treat your bike like you and very few will even try.

  16. #66
    Senior Member danmc's Avatar
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    I really wish I could do all the work on my bike myself. But you've never seen me try something difficult on my bike. It involves lots of screaming, cursing, lost parts, grease on clothing and body parts, cats hissing, sweat, blood...and that's just adjusting the seat!

  17. #67
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    Quote Originally Posted by rms13 View Post
    I rarely get any work done at LBS anymore. But recently I had them cut the carbon steerer on my fork because I don't have a proper saw guide and paying them $20 was worth it to me over buying the saw guide for nearly the same price. Long story short, I left it there for an hour, picked it up and went to ride and my saddle was about 4 inches lower. The mechanic is like 5'4 so I'm sure he lowered it but I'm not sure why he needed to test ride it after cutting the steerer
    Why did you take the bike in when all you need is the fork?

  18. #68
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    I would remove the "please" from your note to the manager. Firm but polite is fine but don't be that nice to them. They messed up your bike badly and MUST make it good or you will let every rider you know what a poor job they do. I would tell everyone I knew anyway, even if they do fix it.

  19. #69
    Senior Member RPK79's Avatar
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    Quote Originally Posted by rms13 View Post
    I rarely get any work done at LBS anymore. But recently I had them cut the carbon steerer on my fork because I don't have a proper saw guide and paying them $20 was worth it to me over buying the saw guide for nearly the same price. Long story short, I left it there for an hour, picked it up and went to ride and my saddle was about 4 inches lower. The mechanic is like 5'4 so I'm sure he lowered it but I'm not sure why he needed to test ride it after cutting the steerer
    Quote Originally Posted by dalava View Post
    Why did you take the bike in when all you need is the fork?
    I was going to say the same thing. When I had the LBS cut my steerer down I just walked in with the fork and told them I needed it cut where I had marked it with a Sharpie. Ten minutes later I had a cut steerer and when I went to pay up front they told me "No charge.".

  20. #70
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    How did this end....did I miss it?

  21. #71
    don't misunderestimate me BoSoxYacht's Avatar
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    Quote Originally Posted by modelmartin View Post
    I would remove the "please" from your note to the manager. Firm but polite is fine but don't be that nice to them. They messed up your bike badly and MUST make it good or you will let every rider you know what a poor job they do. I would tell everyone I knew anyway, even if they do fix it.
    Here's how things turned out.

    Quote Originally Posted by GoHorhay View Post
    I just returned from a visit with the store manager. He said and did all the right things. Now it's just a matter of getting my bike back in prime working order... This is what they have offered as a solution:

    Full refund on the cost of new Ultegra front derailleur and labor
    New front and rear SRAM Rival derailleurs
    New chain
    New hanger
    New front big chain ring - was apparently previously bent but will be replaced
    New lizardskin bar tape
    Full tune up

    The hanger had to be ordered from Specialized so that delays things a bit but the bike was promised to be complete by Sunday.
    Being a polite goes a lot further. When a customer comes in all pissed off and irate, who really wants to do anything for them?

  22. #72
    Senior Member RPK79's Avatar
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    Quote Originally Posted by BillMC2 View Post
    How did this end....did I miss it?
    You did miss it. Try reading this page.

  23. #73
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    Quote Originally Posted by modelmartin View Post
    I would remove the "please" from your note to the manager. Firm but polite is fine but don't be that nice to them. They messed up your bike badly and MUST make it good or you will let every rider you know what a poor job they do. I would tell everyone I knew anyway, even if they do fix it.
    Roady Yelps are like street cred in the rest of the segments...

  24. #74
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    Quote Originally Posted by fstshrk View Post
    You know you can always put some thin clear tape over the post, yes?
    You you know that thin clear tape is going to get sheared off the moment someone drop the saddle on you, yes? Doesn't work if you're dropping the saddle yourself, either.

  25. #75
    Senior Member hack's Avatar
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    Quote Originally Posted by softreset View Post
    Folsom Bike
    Best shop in town and the greater Sac area.
    Cat 2 upgrade status: never

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