I'm so frustrated I can't even see straight. I need to vent and perhaps gather some opinions and advice. This is going to be a long post because the situation is so honked up...
First off, some background. I have a Specialized Tarmac Comp Rival which I love. It's been fast, responsive, and a lot of fun to ride. I was professionally fit just last year. The only issue since day 1 has been the front shifting / derailleur. It's always been hit and miss. It requires a lot of effort to engage from the small ring to the big. I can usually massage it into gear but it's not smooth or consistent. I did some research and found this to be a common problem with SRAM. The one fix that seems to work is replacing the front derailleur with Ultegra or something comparable.
This brings me to Tuesday. I have my bike with me at the office because I had planned to ride after work. On a whim I decided to take it to a major franchise bike shop over lunch because they have a good price on the derailleur, it's near my office, and they offer an additional 10% off on Tuesday. It should be an easy fix, right? I bring it it there and explain the situation and the guy in the shop suggests he look at the derailleur before I buy a new one. He makes some adjustments and takes it out back for a ride. He comes back and the shifter is making this loud cracking sound and is barely able to move. I don't know if he tried to force it into gear or what? He then suggested I leave the bike with him because the actual shop tech won't be in for another half hour! I reluctantly agreed and explained I was hoping to get the bike back quickly and ride that day.
A few hours later I get a call from Hector, the shop tech. He explains that the problem was isolated to the shifter and the loud cracking sound. That wasn't even the symptom I brought the bike in with! He recommends I buy a new shifter for $180. I let him know that this cracking sound wasn't there earlier today (or ever) and that my original intention was to just put a new front derailleur on the bike. He decides he'll give that a try and call me on Wednesday.
On Wednesday afternoon I get another call from Hector that the bike is ready to be picked up. He replaced the front derailleur to the Ultegra and everything is working fine. I go and pick it up but I'm unable to ride it because I'm in a suit. First thing I notice on my white bike with white bar tape is that it is completely covered in grease. They wrecked my new lizardskin tape and made no effort to clean anything. Next thing I notice is my saddle has been lowered by a couple inches. Who does that? I had been professionally fit to that bike! That should NEVER happen, correct? I somehow manage to keep my composure and take the bike home and figure I'll call the manager later to voice my concerns.
Once I get home I take the bike for a quick spin on my cul-de-sac. I immediately notice that something isn't right. It is noisy and has some extra drag. I try going through the gears but my real derailleur is not shifting well at all. I keep trying to shift going about 3-5 mph and it throws the chain. I've only dropped one chain since I've owned the bike. This isn't your typical chain drop either, it throws the chain ripping the rear derailleur partially off the frame, into the spokes, bending it to hell. It practically exploded. I don't see any way it is salvageable.
I immediately called the store manager and was told to bring it in today and "they will make it right." So now what? What's right? They will likely have to replace the rear derailleur and hanger at a minimum. They are an authorized SRAM dealer but not Specialized. Should I even continue to have these guys work on it? Do I have any other options?
So far, I've invested $60 to have a couple hundred dollar professional fitting undone, wrecked $40 bar tape, and destroyed my dialed in rear derailleur. WTF?!?! Help?!?!