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  1. #1
    These Guys Eat Oreos Creatre's Avatar
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    Competitive Cyclist Bike Buying Experience

    Alright, so I just picked up this bike (Ridley Noah RS) on sale on Competitive Cyclist. It was quite the experience. Their review area of the website is not long enough for me to put all my thoughts there, and I wanted others to know about my experience.

    Competitive Cyclist, and Wes in particular, were very quick to respond to emails. Answered all my questions and very helpful in the decision to purchase the bike. I was very hesitant to buy a new bike. My old bike had 25,000 miles on it, but shifting has been sketch for a while now, and I really needed some new motivation to get back into racing. So I decided to finally bite the bullet and upgrade. The deal on this bike seemed to be an excellent option for a lightish aero bike compared to the other bikes I would be able to get from a bike shop or on a team deal. They also were very willing for me to pick and choose parts, so I decided to get it from them. However, that is where things went a bit wrong. Since I chose not to get wheels and a crank (which worked out great for my build and saved a lot of money), it apparently means CC no longer will build the bike, but the information was never relayed to me. So imagine my surprise when I open the bike box and see a box full of components. I think, OK, I can still get this built at a shop. That adds unexpected $200 to my build and a whole bunch of hassle trying to get to a bike shop and bringing all the components in. Part of the reason I buy bikes online. CC was helpful here in the end and refunded some to cover.

    So then I began taking a closer look at all the components. The stem size was wrong and the cassette was Shimano instead of SRAM. If I'm building a bike from scratch I want everything to be perfect, so that's not cool. I RMA them back, but they are out of stock of the other items so I end up having to pay double the prices I spec'd my build with and have the hassle of ordering from different places and shipping the wrong components back. Phew. I also had another few items I had paired with this build that were also back ordered, and I had to cancel that order and order separate as well because they just were taking too long. Overall, I ended up having $300 of unexpected costs added to the budget I calculated when I originally decided to pull the trigger on the bike because of back ordered products and miscommunication from CC. Not cool at all.

    Finally last weekend I was able to get the bike built. Add an additional $50 of unexpected costs here as the bar tape included from the build was old and basically tore on contact. Great. Other than that, the bike shop built up the bike perfectly. The bike really looks amazing. Finally all the work of having to go through the hassle paid off. I took the bike to get fit the next day, and was riding that afternoon.

    Bike Review for those that care:

    It rides like a dream. I'm coming from an Aluminum Neuvation bike, and this bike really rides so smooth. It's nice not to feel every bump in the road. The SRAM 22 speed stuff shifts amazing and way crisper than the Rival I had before. Especially love the extra gear, the gear changes are much more linear now. I feel so much of my power being transferred to the road. Before I felt like it was so much work to put 200w down, but now it seems to flow with ease (this may have something to do with my upgrading of shoes as well). I need to readjust the rear derailleur as I can't get it to stick in the 11 cog, which is a major problem on this bike. The reason being? Because I'm gaining speed so much faster. I'm literally spinning out doing 180w in 53-12 on roads I've never had that problem on before. Crazy stuff how this bike likes to go. I always thought people were crazy when they said the bike makes a difference, but it really does! The bike ended up being right at 16.5lbs with pedals and cages.

    Overall the CC experience was not one I'd ever like to go through again. I'm not pleased at the additional costs that should have never been added. I'm also not sure why they are constantly out of stock on products, and why they don't always rely the appropriate information to the customer. (This is not my first experience with back ordered products and poor communication from them). My wheels custom ordered from China also shipped/arrived faster than the stuff from CC?? But I'm happy to finally have a new bike and have everything built up the way I wanted it. Now I just gotta spin the pedals and enjoy! Thanks for reading and maybe this will help someone in the future!

    Last edited by Creatre; 08-20-14 at 12:11 PM.
    Category 2 | | Velogames BikeForums Leagues: 1st - 2012 Veulta, 1st - 2011 Vuelta, 2nd - 2013 Vuelta, 3rd - 2012 Giro, 4th - 2012 TdF

  2. #2
    bt
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    I ordered the same frame, it will be here today.

    yours looks nice

  3. #3
    Senior Member surgeonstone's Avatar
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    Quote Originally Posted by Creatre View Post
    Alright, so I just picked up this bike (Ridley Noah RS) on sale on Competitive Cyclist. It was quite the experience. Their review area of the website is not long enough for me to put all my thoughts there, and I wanted others to know about my experience.

    Competitive Cyclist, and Wes in particular, were very quick to respond to emails. Answered all my questions and very helpful in the decision to purchase the bike. I was very hesitant to buy a new bike. My old bike had 25,000 miles on it, but shifting has been sketch for a while now, and I really needed some new motivation to get back into racing. So I decided to finally bite the bullet and upgrade. The deal on this bike seemed to be an excellent option for a lightish aero bike compared to the other bikes I would be able to get from a bike shop or on a team deal. They also were very willing for me to pick and choose parts, so I decided to get it from them. However, that is where things went a bit wrong. Since I chose not to get wheels and a crank (which worked out great for my build and saved a lot of money), it apparently means CC no longer will build the bike, but the information was never relayed to me. So imagine my surprise when I open the bike box and see a box full of components. I think, OK, I can still get this built at a shop. That adds unexpected $200 to my build and a whole bunch of hassle trying to get to a bike shop and bringing all the components in. Part of the reason I buy bikes online. CC was helpful here in the end and refunded some to cover.

    So then I began taking a closer look at all the components. The stem size was wrong and the cassette was Shimano instead of SRAM. If I'm building a bike from scratch I want everything to be perfect, so that's not cool. I RMA them back, but they are out of stock of the other items so I end up having to pay double the prices I spec'd my build with and have the hassle of ordering from different places and shipping the wrong components back. Phew. I also had another few items I had paired with this build that were also back ordered, and I had to cancel that order and order separate as well because they just were taking too long. Overall, I ended up having $300 of unexpected costs added to the budget I calculated when I originally decided to pull the trigger on the bike because of back ordered products and miscommunication from CC. Not cool at all.

    Finally last weekend I was able to get the bike built. Add an additional $50 of unexpected costs here as the bar tape included from the build was old and basically tore on contact. Great. Other than that, the bike shop built up the bike perfectly. The bike really looks amazing. Finally all the work of having to go through the hassle paid off. I took the bike to get fit the next day, and was riding that afternoon.

    Bike Review for those that care:

    It rides like a dream. I'm coming from an Aluminum Neuvation bike, and this bike really rides so smooth. It's nice not to feel every bump in the road. The SRAM 22 speed stuff shifts amazing and way crisper than the Rival I had before. Especially love the extra gear, the gear changes are much more linear now. I feel so much of my power being transferred to the road. Before I felt like it was so much work to put 200w down, but now it seems to flow with ease (this may have something to do with my upgrading of shoes as well). I need to readjust the rear derailleur as I can't get it to stick in the 11 cog, which is a major problem on this bike. The reason being? Because I'm gaining speed so much faster. I'm literally spinning out doing 180w in 53-12 on roads I've never had that problem on before. Crazy stuff how this bike likes to go. I always thought people were crazy when they said the bike makes a difference, but it really does! The bike ended up being right at 16.5lbs with pedals and cages.

    Overall the CC experience was not one I'd ever like to go through again. I'm not pleased at the additional costs that should have never been added. I'm also not sure why they are constantly out of stock on products, and why they don't always rely the appropriate information to the customer. (This is not my first experience with back ordered products and poor communication from them). My wheels custom ordered from China also shipped/arrived faster than the stuff from CC?? But I'm happy to finally have a new bike and have everything built up the way I wanted it. Now I just gotta spin the pedals and enjoy! Thanks for reading and maybe this will help someone in the future!

    Bummer and good to know, thanks. Always good to support a good local bike shop and it sounds like you have one there.

  4. #4
    New to Cycling Anthony.L's Avatar
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    Good looking bike. You will like those Pro4 tires, unless it's not your first set and you already know that fact.

  5. #5
    V8s all day primov8's Avatar
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    Quote Originally Posted by Creatre View Post
    ...Crazy stuff how this bike likes to go. I always thought people were crazy when they said the bike makes a difference, but it really does! The bike ended up being right at 16.5lbs with pedals and cages.
    Congrats and as a current Noah Pro owner, I feel exactly the same way. The Noahs are very underrated, especially when compared to other "aero" like framesets. Prior to buying my Noah Pro back in '12, I had a Cervelo S5. It took one ride on the previous '11 Noah to convince me the S5 wasn't even in the same league.

    Great looking build!
    2012 Ridley Noah Pro / SR11-EPS
    ??? / SR11-EPS

  6. #6
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    nice frame and wheels. "having it your way" isn't always the easy path we would like it to be. all's well that ends well...

  7. #7
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    Regarding the inability to get the bike to hold the 11 tooth cog, check that your high limit screw is back out far enough. But more importantly the 53/12 gives 32 mph at 90 rpm. Are you trying to go faster than that? Is your cadence much lower than 90. Surely you should have use of your 11-tooth cog, but you should also be able to easily spin at 100 rpm and a normal cruising cadence of 90 is considered by many to be close to ideal. Perhaps some work on both things is in order.
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

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    Quote Originally Posted by rpenmanparker View Post
    Regarding the inability to get the bike to hold the 11 tooth cog, check that your high limit screw is back out far enough. But more importantly the 53/12 gives 32 mph at 90 rpm. Are you trying to go faster than that? Is your cadence much lower than 90. Surely you should have use of your 11-tooth cog, but you should also be able to easily spin at 100 rpm and a normal cruising cadence of 90 is considered by many to be close to ideal. Perhaps some work on both things is in order.
    For those who may think that the above advice is presumptuous (Yeah, I saw the Addiction posts. You guys are just sooo funny. Narcissists one and all!), I would point out that at 90 rpm and fairly standard rider dimensions and position, 180w gives about 20 mph in a 0 mph wind condition. Maybe you see how OP is spinning out his 53/12 at that power output, but I don't. As I said, OP should surely have the use of his 53/11, but I don't buy that he is spinning out the 12 under the conditions he listed.
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

  9. #9
    Senior Member halfspeed's Avatar
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    Quote Originally Posted by rpenmanparker View Post
    For those who may think that the above advice is presumptuous (Yeah, I saw the Addiction posts. You guys are just sooo funny. Narcissists one and all!), I would point out that at 90 rpm and fairly standard rider dimensions and position, 180w gives about 20 mph in a 0 mph wind condition. Maybe you see how OP is spinning out his 53/12 at that power output, but I don't. As I said, OP should surely have the use of his 53/11, but I don't buy that he is spinning out the 12 under the conditions he listed.
    Don't ever change, man.
    Telemachus has, indeed, sneezed.

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    Quote Originally Posted by halfspeed View Post
    Don't ever change, man.
    Not much chance of that. Hey, you too!
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

  11. #11
    These Guys Eat Oreos Creatre's Avatar
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    Quote Originally Posted by rpenmanparker View Post
    Regarding the inability to get the bike to hold the 11 tooth cog, check that your high limit screw is back out far enough. But more importantly the 53/12 gives 32 mph at 90 rpm. Are you trying to go faster than that? Is your cadence much lower than 90. Surely you should have use of your 11-tooth cog, but you should also be able to easily spin at 100 rpm and a normal cruising cadence of 90 is considered by many to be close to ideal. Perhaps some work on both things is in order.
    I didn't clarify but roads here go either up or down, no flats. I had specific slight downhill roads in mind that obviously you didn't know about. Didn't think anyone would care! My strava data is showing me topping out at about 33-34mph on these stretches and I'm obviously spinning a decent rpm to do so. If I had another gear I could get that speed and be in my normal cadence range.
    Category 2 | | Velogames BikeForums Leagues: 1st - 2012 Veulta, 1st - 2011 Vuelta, 2nd - 2013 Vuelta, 3rd - 2012 Giro, 4th - 2012 TdF

  12. #12
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    Quote Originally Posted by Creatre View Post
    I didn't clarify but roads here go either up or down, no flats. I had specific slight downhill roads in mind that obviously you didn't know about. Didn't think anyone would care! My strava data is showing me topping out at about 33-34mph on these stretches and I'm obviously spinning a decent rpm to do so. If I had another gear I could get that speed and be in my normal cadence range.
    Of course that makes sense. The backing out the high limit screw should fix you up. Or loosening the cable tension. But I will mention that several months ago I had the same problem and couldn't get any relief from the high limit screw. For some reason a new cassette was too far to the right a few mm. I had to shim the RD to get it out to the right enough to put the chain securely on the smallest cog.
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

  13. #13
    Senior Member Jaeger99's Avatar
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    That's a hot bike right there.

  14. #14
    Senior Member halfspeed's Avatar
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    Quote Originally Posted by rpenmanparker View Post
    Not much chance of that. Hey, you too!
    Oh, I hope not! I'm not the same person I was ten years ago and probably won't be the same ten years from now.
    Telemachus has, indeed, sneezed.

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    Senior Member KantoBoy's Avatar
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    I've had my good share of dealings with CC. Some good, some bad. I just have to stress out that the guy who's handling the warranty issues is excellent to deal with (name escapes me right now,sorry dude).

    So then I began taking a closer look at all the components. The stem size was wrong and the cassette was Shimano instead of SRAM. If I'm building a bike from scratch I want everything to be perfect, so that's not cool. I RMA them back, but they are out of stock of the other items so I end up having to pay double the prices I spec'd my build with and have the hassle of ordering from different places and shipping the wrong components back. Phew. I also had another few items I had paired with this build that were also back ordered, and I had to cancel that order and order separate as well because they just were taking too long. Overall, I ended up having $300 of unexpected costs added to the budget I calculated when I originally decided to pull the trigger on the bike because of back ordered products and miscommunication from CC. Not cool at all.
    2 years ago (pre BCO acquisition), they would've handled this differently (from my personal experience).

    Enjoy your bike. It sounds like it'll be used to it's full potential.

  16. #16
    Senior Member Campagnono's Avatar
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    I had an IDENTICAL experience with Competitive Cyclist in 2012.

    Bought a carbon Ibis Hakkalugi CX "complete build" which took 22 days to arrive (to Montreal), in parts, the headset wasn't even installed, and when I did start building the bike up I found that there was no fork crown race. So I called them and they ARGUED with me about whether or not I misplaced it. I live in France and only ordered the bike while on vacation in Canada to save import duty and shipping costs. They refused to send me the fork crown race to France without me paying the additional shipping.

    Many other small complaints, including a paint chip on the inner seat stay which they told me "you should've taken a picture of it upon receiving it, we can't do anything after you've had it for a week." Granted, maybe that's true and I goofed, but the spoke tension on the wheels was terrible, the saddle had discoloration and loose threads, the seat post was the wrong size and it took TWO MONTHS to do a simple exchange, oh, and no water bottle bolts.

    The prices were very good, the customer service experience was terrible.

    If you support your LBS, the prices will be terrible, and they will treat you like a king.

    It's impossible in this industry to source decent prices and decent customer service. I will never use Competitive Cyclist again.

  17. #17
    Senior Member surgeonstone's Avatar
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    Quote Originally Posted by Campagnono View Post
    I had an IDENTICAL experience with Competitive Cyclist in 2012.

    Bought a carbon Ibis Hakkalugi CX "complete build" which took 22 days to arrive (to Montreal), in parts, the headset wasn't even installed, and when I did start building the bike up I found that there was no fork crown race. So I called them and they ARGUED with me about whether or not I misplaced it. I live in France and only ordered the bike while on vacation in Canada to save import duty and shipping costs. They refused to send me the fork crown race to France without me paying the additional shipping.

    Many other small complaints, including a paint chip on the inner seat stay which they told me "you should've taken a picture of it upon receiving it, we can't do anything after you've had it for a week." Granted, maybe that's true and I goofed, but the spoke tension on the wheels was terrible, the saddle had discoloration and loose threads, the seat post was the wrong size and it took TWO MONTHS to do a simple exchange, oh, and no water bottle bolts.

    The prices were very good, the customer service experience was terrible.

    If you support your LBS, the prices will be terrible, and they will treat you like a king.

    It's impossible in this industry to source decent prices and decent customer service.
    I will never use Competitive Cyclist again.
    More people need to understand this. Support your LBS!

  18. #18
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    Quote Originally Posted by Campagnono View Post
    I had an IDENTICAL experience with Competitive Cyclist in 2012.

    Bought a carbon Ibis Hakkalugi CX "complete build" which took 22 days to arrive (to Montreal), in parts, the headset wasn't even installed, and when I did start building the bike up I found that there was no fork crown race. So I called them and they ARGUED with me about whether or not I misplaced it. I live in France and only ordered the bike while on vacation in Canada to save import duty and shipping costs. They refused to send me the fork crown race to France without me paying the additional shipping.

    Many other small complaints, including a paint chip on the inner seat stay which they told me "you should've taken a picture of it upon receiving it, we can't do anything after you've had it for a week." Granted, maybe that's true and I goofed, but the spoke tension on the wheels was terrible, the saddle had discoloration and loose threads, the seat post was the wrong size and it took TWO MONTHS to do a simple exchange, oh, and no water bottle bolts.

    The prices were very good, the customer service experience was terrible.

    If you support your LBS, the prices will be terrible, and they will treat you like a king.

    It's impossible in this industry to source decent prices and decent customer service. I will never use Competitive Cyclist again.
    There are many internet retailers that provide both good prices and great service. Bikewagon is one.
    Robert

    "Wish I didn't know now what I didn't know then." (Bob Seger, "Against the Wind")

  19. #19
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    [QUOTE=Campagnono;17056846]I had an IDENTICAL experience with Competitive Cyclist in 2012.

    Bought a carbon Ibis Hakkalugi CX "complete build" which took 22 days to arrive (to Montreal), in parts, the headset wasn't even installed, and when I did start building the bike up I found that there was no fork crown race. So I called them and they ARGUED with me about whether or not I misplaced it. I live in France and only ordered the bike while on vacation in Canada to save import duty and shipping costs. They refused to send me the fork crown race to France without me paying the additional shipping.

    Many other small complaints, including a paint chip on the inner seat stay which they told me "you should've taken a picture of it upon receiving it, we can't do anything after you've had it for a week." Granted, maybe that's true and I goofed, but the spoke tension on the wheels was terrible, the saddle had discoloration and loose threads, the seat post was the wrong size and it took TWO MONTHS to do a simple exchange, oh, and no water bottle bolts.

    The prices were very good, the customer service experience was terrible.

    If you support your LBS, the prices will be terrible, and they will treat you like a king.

    It's impossible in this industry to source decent prices and decent customer service. I will never use Competitive Cyclist again.[/
    QUOTE]

    I could not buy a bike called hock a loogie.

    To Truly Hock A Loogie Sound Clip and Quote - Hark

  20. #20
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    Quote Originally Posted by KantoBoy View Post
    2 years ago (pre BCO acquisition), they would've handled this differently (from my personal experience)
    I didn't know about an acquisition. I've had good experience in the past and saw lots of rave reviews about them. Lately there seems to me lots of complaints and your response explains why.
    You're just trying to start an argument to show how smart you are.

  21. #21
    Senior Member Campagnono's Avatar
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    [QUOTE=bbattle;17057196]
    Quote Originally Posted by Campagnono View Post
    I had an IDENTICAL experience with Competitive Cyclist in 2012.

    Bought a carbon Ibis Hakkalugi CX "complete build" which took 22 days to arrive (to Montreal), in parts, the headset wasn't even installed, and when I did start building the bike up I found that there was no fork crown race. So I called them and they ARGUED with me about whether or not I misplaced it. I live in France and only ordered the bike while on vacation in Canada to save import duty and shipping costs. They refused to send me the fork crown race to France without me paying the additional shipping.

    Many other small complaints, including a paint chip on the inner seat stay which they told me "you should've taken a picture of it upon receiving it, we can't do anything after you've had it for a week." Granted, maybe that's true and I goofed, but the spoke tension on the wheels was terrible, the saddle had discoloration and loose threads, the seat post was the wrong size and it took TWO MONTHS to do a simple exchange, oh, and no water bottle bolts.

    The prices were very good, the customer service experience was terrible.

    If you support your LBS, the prices will be terrible, and they will treat you like a king.

    It's impossible in this industry to source decent prices and decent customer service. I will never use Competitive Cyclist again.[/
    QUOTE]

    I could not buy a bike called hock a loogie.

    To Truly Hock A Loogie Sound Clip and Quote - Hark
    Indeed, 'tis the play on words. Rightfully so considering this is a CX bike. And the color is "Phlegmish Green."

    It's actually a fantastic, fantastic bike. It was a beautiful machine for me until I took an unexpected 2m drop after losing control on a gravel road and ended up cracking the headtube. My wife loved the call of shame too, considering I was 100km from home at the time.

  22. #22
    Senior Member bruce19's Avatar
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    I have never bought a bike or frame on-line but I have bought gear from Competitive Cyclist and been treated well every time. They have become my "go to" place when I can't get or afford LBS stuff. Also they ship and I get it 2-3 days later. whereas Colorado Cyclist takes a week or more. Both basic shipping btw.

  23. #23
    Galveston County Texas 10 Wheels's Avatar
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    I bought Two bikes from them..Loved the way they were tested and then shipped.

    [SIZE=1][B]What I like about Texas[/B]
    http://www.youtube.com/watch?v=PGukLuXzH1E

    Set F1re To The Ra1n ( NY Night Rain Ride)
    http://www.youtube.com/watch?v=W7jfcWEkSrI

  24. #24
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    Apr 2006
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    Tiemeyer Road Bike & Ridley Domicles
    Posts
    2,921
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    I bought a Ridley Domicles from CC 1.5 years ago. Great service, no issues on shipment of the bike and everything came as specified on the bike as I requested. I found them to be excellent on all points from customer service to the end user product
    "Advantages Must Be Pressed, Disadvantages Must Be Overcome"

  25. #25
    Senior Member
    Join Date
    Apr 2014
    Location
    North Carolina
    My Bikes
    Vitus 979 x 2, Vitus 992, Colnago C40
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    187
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    I guess you ended up with a bad sales rep. I purchased a Cycleops 420 Pro (Stationary training bike with Powertap) and was really impressed with how they partly assembled and packed for shipping.

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