POSITIVE experiences with cycling-related businesses

[SurlyLaika]

I have to put a good word in for Richard at Bicycle Fixation. I bought a pair of $132 knickers ($110 now), wore them for 6 months, almost exclusively for 10 weeks on tour, had the button fall off and another thread. I emailed him and he sent me another pair free, no questions. In short, awesome products and customer service.

[punkncat]

My LBS, Epic Bikes in McDonough, GA is very nice. They have a great selection, a very helpful staff, good mechanics, and the best rides in the area IMO. Pretty much a one stop shop. The few items that they don't carry the owner has been helpful enough to make suggestions on the best places online to get them. They have also been very helpful to myself and a friend in sourcing some NOS and used items. Really nice to have such a quality shop nearby, I have supported them with a majority of my cycling purchases being made there.

[Mondo734]

I live in Denver, CO and have found that nearly all bike stores I have been to have been knowledgeable and friendly. I have been to Treads, wheatridge Cyclery, Bicycle Village (Littleton), Bike Source (Littleton), Mojo, Performance Bike (littleton),and Westside Bicycles. As far as pricing and selection goes I think that Bicycle Village, Wheatridge Cyclery, and Performance Bike to be the best. For the best customer service I found Treads, wheatridge cyclery, Mojo to be the best. Mojo which is a MTB only store even offered to special order me a cyclocross for cheaper than any other store quoted me. The only store that seemed to be a little on the snobish side was Performance Bike(Littleton), and coincedentally the also had the smallest selection of brands and even makes while seeming to be slightly pricier on comparable models.

*another forum member asked for the info on Mojo Wheels but I couldnt directly respond to his private message as I have yet to reach the 50 post mark that appearently allows you to send private messages so here is the info.

Mojo Wheels
High Performance
Mountain Bike Specialists
http://mojowheels.com/
(303)986 8216
5790 W Dartmouth Ave
Denver, CO 80227

Mon-Fri 10-7
Sat 9-6
Sun 11-5

[kjmillig]

My local Giant dealer is only about 2 km from me. They have been great! Always friendly, helpful, and fast. Always knock a few bucks off the list price. Just met the owner's girlfriend/wife (not sure if they're married) last night after speaking to her on the phone about whether or not they would have my daughters new e-bike ready. She acted as though she'd known me for years and I had been a customer forever (actually 2 years). If you're ever in Tainan, Taiwan, they're at 320 Zhong Hua Road, Yong Kang District, Tainan City.

[Pynchonite]

I don't know if anyone has yet, but 30th Century Bicycle in Iowa City, IA deserves high praise/props. They try to find ways to realize your impractical or idiosyncratic pipe-dreams, instead of just thinking of limitations. Also, just generally super-nice.

[cruisintx]

This is NOT a thread to rant about . . .

. . . Now it's your turn ...

I'll hop in this bandwagon. The most recent experience was with Bicycle Outfitters Indy. I ordered two Continental Gatorskin tires from them on Saturday (through Amazon) and was fully expecting them to arrive sometime toward the end of the estimated Feb. 16--24 time frame. Nope them boogers came in the mail today. They had very low pricing with very low shipping costs. I am very pleased with the deal.

Next up; I had a pretty good experience with Nashbar last summer when I decided to purchase a maintenance tool set. Ended up with a very nice set of tools all in one case that should serve me well for a number of years.

Also last summer, when I was in the midst of regearing my road bike, I ordered a new 9-spd cassette from Universal Cycles online. Again the order arrived much sooner than I expected and the quality of the product appears to be top-notch.

touche' to these three suppliers!!!!

[grindr82]

Im in central northern California. Both of the LBS near me have the same owners they just carry different brands at each store. My experience just happened today. It started out very bad. I ordered a Cannondale Caadx 6 two weeks ago, the manufacturer said it would arrive today, it didn't. Turns out after hours of waiting today, there was an error in the availablity for that bike in my size. It is not available ....I'm sure you can imagine my frustration at this point having waited this long for the bike already to hear I may have to choose another bike and wait some more. Before I could even begin to express my frusteration the salesman I have been working with called their Cannondale Rep, asked if the Caadx 5 was available and in stock in my size, it was, he then spoke with the GM of the store and worked out a killer price cut for me. Im getting a nicer bike for close to the same price as the one I already paid for. I feel very fortunate to have had someone on the inside providing me with the best possible customer service without me having to ask.....what a day

[Rx Rider]

went into Rocky Mountain Cyclery in Loveland Colorado to order a sram brake hood cover that was mangled in a crash. manager took a look at my mangled arms, knee and busted fingers and gave me a free helmet! nice guys!

[zenith]

I love my LBS. The guys at Bike Bros. are awesome. The staff have been the same for a long time and they are great to deal with. http://www.bikebros.ca/

I also have good things to say about Peccoes in Hull, Quebec. Very nice people there too. They fitted my new hybrid and listen to my concerns and needs for my new custom bike even tho I didn't buy the most expensive one.

[ChowChow]

Bikesdirect.com has been great to me. Purchase a Fuji Absolute 2.0 and a Motobecane Cafe Latte from them. Everything was pretty well adjusted. Tires true etc. Only has to adjust the brakes and rear derailleur slightly. Had a creaking sound coming from the handlebar on my Fuji, but Bikesdirect.com sent me another stem and it solve the problem. Will definitely purchase from again. Great service and bikes!

My local REI has been pretty helpful in answering all of my questions and helping me with finding the right parts for my bikes. Very helpful.

Erik's Bike Shop has offer me great service with parts for my bike. The employees there are very helpful and always ask if you need any assistance when you walk in. Very helpful and knowledgeable.

[me and my bike]

im not sure if this fits into the catergory but ive experienced amazing service from Felt. every time i have emailed them with questions regarding frame and warranty they respond within 2- 3 hours and are superbly nice.

[tonyjaja]

wow...thanks for share