Cambriabike.com

[UnsafeAlpine]

I live in a tiny town with no LBS and the closest one is 60 miles away, so the only way I can get parts is to order them. Cambriabike had some good prices, so I ordered around $200 worth of parts. I'm building a wheel, so I ordered a new rim and spokes (being a dumbass, I forgot the nipples). The rim I wanted was on backorder which the website said might take 7 to 10 days to arrive. No big deal, I wasn't planning on doing any riding soon, so I went ahead and placed the order on Feb. 29. I finally recieved it on March 31. A lot longer than I thought it would take, but everything seemed great and I didn't have the nipples anyway, so no big deal. I ended up going out of town and bought some nipples. I started building the wheel and discovered 10 of the 36 spokes I ordered were 9mm to short. I called up Cambriabike and they sent out 10 of the correct size, no charge. I got the spokes yesterday, and discovered, they, too, are 9mm to short. I called up today and they're sending me the (hopefully) correct spokes, no charge. Hopefull, they will actually measure the spokes, instead of just grabbing the ones that are marked with the length I need. I guess we'll see.

So, to sum up, parts took longer than expected to arrive, some parts were wrong, replacement of parts for free, wrong replacement parts, replacement of parts for free. Kudos for quick work on fixing a screw-up, not so much kudos for making the same screw-up.

[Brian]

I've bought plenty from CBO, and never had any problems. Sorry to hear it wasn't as smooth for you.

[dwood]

I live within 15 minutes of Cambria Bike's San Luis Obispo CA store. I've purchased alot of things from them and have always had good service and prices. I buy in person.

The only minor problem was related to some Park tools I ordered that they don't ordinarily stock in the store. I experienced the same 7-10 day expectation that didn't materialize. The store said it was Park's problem [slow to ship], I tend to believe them. When the stuff finally arrived . . . they gave me an additional discount.

[Brian]

A weekend trip to their Cambria store is worthwhile. For lunch, try either Mustache Pete's, or that organic place down the street.

[UnsafeAlpine]

The drive is a little far for me. I really do appreciate their trying to resove this problem and I'll probably end up giving them another chance, but it sure is frustrating!

[dkosibo]

yea cambriabike has the best customer service that ive ever had

[UnsafeAlpine]

I just got the correct spokes last week. My guess is that they realized their entire bin of those length spokes were incorrect and had to reorder. I appreciate that they fixed their mistake, I just wish it was more timely.

[Brian]

I just got the correct spokes last week. My guess is that they realized their entire bin of those length spokes were incorrect and had to reorder. I appreciate that they fixed their mistake, I just wish it was more timely.

Thanks for the follow-up post. It's always better to get the whole story.

[hendrick81]

I live right down the street from CBO in "SLO"

[Brian]

I live right down the street from CBO in "SLO"

Oddly, I've never been to that one. When I lived in Westlake Village, I passed the SLO store on the way to Cambria.

[Silverexpress]

I'm starting to have issues with Cambria. I ordered double butted spokes "2.0 1.8" and got straight 2.0 instead. What's upsetting is that the mismatching stock number is on the invoice and the correct one is on the order confirmation. So what the hells the big deal???? Below is what I emailed recently, and the reply I got back.....

I have a feeling I'm dealing with someone who does not know spokes. I will call them tomorrow.


-----------------------------------------------------------------------------------------------------
Dear Cambria,

Thanks for the reply. I will call. The description of what I ordered states "2.0 1.8" which I interpreted as a double guage spoke. Meaning it is 14 guage at the hub and then it tapers to a 15 guage diameter at the nipple. This is what I ordered - see my initial order confirmation.

What I received was Straight 14 guage. Please review the part/stock numbers below they are completely different.

Jose


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> Date: Mon, 27 Oct 2008 14:32:19 -0700
> From: webinfo@cambriabike.com
> To:
> Subject: Re: Cambria Bicycle Outfitter - Order Confirmation Order Number
>
> 2.0 is 14 gage. This is the correct spoke. If you feel that there is an
> error please give us a call at (800) 882-4537. Thanks!
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> Jose E. wrote:
> > Hello,
> >
> > I have received the incorrect spokes. I ordered...
> > DT COMPETITION DB 2.0 1.8 BLACK SPOKE
> > > 029252061103
> > > Base price$0.75
> > > Features/Options:
> > > BLACK - 256MM - In Stock Add$0.10
> >
> > BUT INSTEAD I received
> > DT DB 14-256 Black
> > Model: SKDTDB14256B
> > 029252024103
> >
> > How can this be resolved?
> >
> > Jose
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> > > From: orders@cambriabike.com
> > > To:
> > > Subject: Cambria Bicycle Outfitter - Order Confirmation Order Number
> >
> > > Date: Wed, 15 Oct 2008 22:28:23 -0400
> > >
> > > Dear Valued Customer,
> > > Thank you for shopping with Cambria Bicycle Outfitter.
> > >
> > > Your order has been received.
> > >
> > > This email is to confirm the receipt of your order.
> > >
> > > *** Important Information ***
> > >
> > > · This order confirmation does not constitute a final offer or contract.
> > >
> > > · All orders are subject to management review and approval.
> > >
> > > · If there is a pricing error, or the order is found to be invalid
> > due to
> > > any reason, the order is subject to adjustment or cancellation by
> > > management.
> > >
> > > · COUPONS: If you used a CBO Coupon Code that does not apply to this
> > > order, management reserves the right to adjust or cancel the order.
> > >
> > > · We will contact you by email or phone if there is an issue with Price,
> > > CBO Coupon or use of Price Smasher.
> > > (http://www.cambriabike.com/PricesmasherTAC.htm )
> > >
> > > · Cambria Bicycle Outfitter Policies:
> > > (http://www.cambriabike.com/policies.asp) apply to your order,unless you
> > > have a separate written agreement with CBO.
> > >
> > > · You can also contact us by sending an e-mail to info@cambriabike.com -
> > > We will respond within 24-48 hours.
> > >
> > >
> > >
> > > Shipping Method: GROUND (SHPDGEC2)
> > > ShippingCost: $10.00
> > > Tax: $0.00
> > > Handling: $0.00
> > > Order amount: $87.04
> > >
> > > Payment Type: Visa
> > > Date of Order: Wednesday 15 October 2008

> > >
> > >
> > > , MI
> > > USA
> > >
> > > The Customer is:
> > >
> > > Jose
> > >
> > > Products Ordered:
> > >
> > >
> > > DT COMPETITION DB 2.0 1.8 BLACK SPOKE
> > > 029252061103
> > > Base price$0.75
> > > Features/Options:
> > > BLACK - 256MM - In Stock Add$0.10
> > >
> > > Quantity: 36
> > > Price: $0.85
> > >
> > > DT STANDARD BRASS NIPPLES
> > > 072000001100
> > > Base price$0.10
> > > Features/Options:
> > > SILVER - 15G/16MM - In Stock
> > >
> > > Quantity: 36
> > > Price: $0.10
> > >
> > > DT SUPER COMP 2.0 1.7 1.8 BLACK SPOKE
> > > 100002241
> > > Base price$1.09
> > > Features/Options:
> > > BLACK - 260MM - In Stock
> > >
> > > Quantity: 18
> > > Price: $1.09
> > >
> > > DT SUPER COMP 2.0 1.7 1.8 BLACK SPOKE
> > > 100002241
> > > Base price$1.09
> > > Features/Options:
> > > BLACK - 261MM - In Stock
> > >
> > > Quantity: 18
> > > Price: $1.09
> > >
> > > DT STANDARD BRASS NIPPLES
> > > 072000001100
> > > Base price$0.10
> > > Features/Options:
> > > SILVER - 15G/12MM - In Stock
> > >
> > > Quantity: 36
> > > Price: $0.10
> > >
> > >
> > >
> > >
> > >
> > >
> > > Please Note: There is no need to re-send your request or call our
> > customer
> > > service department for status or tracking number, this will only
> > delay our
> > > response time to you. Rest assured, we are making every effort to
> > process
> > > and ship your order within 1 to 2 business days. We appreciate your
> > > understanding and patience and do value your business.
> > >
> > > Once your order has been processed and shipped, a tracking number
> > will be
> > > automatically emailed to the E-MAIL address provided.
> > >
> > > Please Note: Tracking information may not be available up to 12 hours
> > > after your order is shipped from our system. It can take that long for
> > > Shipping companies to upload the data.
> > >
> > > All orders placed, including 1-2 or 2-3 business day options, are
> > shipped
> > > within 48 hours providing the merchandise is in stock. We reserve the
> > > right to ship in stock items and backorder items not in stock. If you
> > > ordered items to be shipped outside the Continental U.S. we will, in
> > > general, hold the order until it is complete. We will notify you of
> > > shipping times for these orders in a separate email.All Ground
> > orders will
> > > take 7-10 business days to arrive.
> > >
> > > Returned items must be in original packaging and uninstalled. All
> > returned
> > > items are subject to a 15% restock fee.
> > >
> > > To insure the best handling of your order please allow 24-48 business
> > > hours for the processing and the shipping of your order. Thank you for
> > > your cooperation.
> > > If we may be of further assistance, please reply via email at
> > > info@cambriabike.com or give us a call toll free at (800) 882-4537.
> > >
> > > We hope you enjoy your order! Thank you for shopping with us!
> > >
> > > Sincerely,
> > > The Staff at Cambria Bicycle Outfitter
> > >
> > >
> >
> >
> > ------------------------------------------------------------------------
> > Get more out of the Web. Learn 10 hidden secrets of Windows Live.
> > Learn Now
> > <http://windowslive.com/connect/post/jamiethomson.spaces.live.com-Blog-cns%21550F681DAD532637%215295.entry?ocid=TXT_TAGLM_WL_getmore_092008>
>
> --
> Sincerely,
> CBO Web Order Department
> WWW.CAMBRIABIKE.COM
> E-mail: info@cambriabike.com
> Phone: (800) 882-4537
> Fax: (805) 927-5174
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> http://www.myspace.com/cambriabike
>