Peter White definitely has a reputation for being an excellent wheel builder, so I figure I'll call him. I tell him I need a new rear wheel for my lugged steel Nishiki. I tell him that I want it to be pretty stout and that my frame has 126mm spacing, but I can easily put a 130mm wheel on there.
He asks me if I would cold set the frame to 135mm, I say I'd rather not. So he says he can't help me!!!
I ask him why he can't build me a good wheel with 130 mm spacing, and he says he doesn't have time to explain that to me right now. WOW!!! That felt incredibly patronizing. I mean, I hate being talked down to in the first place, but especially by someone who I'm about to give my hard earned money to.
I realize that he could build me some 48 spoke tandem rear wheel with 135 or 140mm spacing, and I guess that's what he wanted to build, but surely he could build a good 36 spoke 130mm wheel that will be solid. That's all I wanted, but apparently he would not do that.
He didn't even bother to ask me how much I weigh, how much the bike weighs, what kind of tires I use, what kind of riding I do....nothing. The hole conversation didn't last 2 minutes. We didn't discuss anything else but rear spacing.
I guess my point is, I would have appreciated it if he had talked to me a little more and we could have shared a little more information before he just decided he couldn't help me. It felt like very bad customer service to me...something I am sick to death of.