I think this is the last time I'm ordering from these people. The last time I placed an order, it took a good two weeks to make it to my address. (I don't live in the boonies, nor was anything on backorder.)
This time, though...
Placed my order last Wednesday evening. Nashbar was having a 10% off promotion, so I entered the coupon code in to get my discount. I also had two items that I found on other sites (cleats and a bike light or something) that were about $1-2 less than Nashbar's, so I decided to use the price match policy and put the info in the comments section.
Shortly after I placed the order, an e-mail confirmation arrives in my inbox... showing the stuff I've ordered plus adjustments on the two price match items. (Obviously a human read my order and made the two adjustments.)
Friday evening I get an e-mail from Customer Service saying they can't do price matching plus a coupon code, so they need me to specify which discount to take - the coupon or the price match. Okay... so yeah, you can't combine promotions, but I wouldn't consider a price match policy a promotion. Whatever. I tell them to use the coupon code.
Thursday [today] rolls around, and no sign of my order. I just called up Nashbar, and supposedly my order was placed on Monday (uhh, so it took you 4 days to change the price match/coupon code dilemma?) and is now on hold. On hold? Customer service rep says it's on hold because my billing address doesn't match my CC info. As I look at the web confirmation e-mail, it clearly has my current billing address on there. IIRC, they can use that checkbox thing that will duplicate your shipping info into the billing. I guess since my billing info on my web *account* is still my old address, they used that one. Again, .
The customer service rep changes my billing info and says my order will go out today.
I'm royally pissed off right now. It's been a #$&%^ WEEK and my order is now just being shipped out. NO ONE contacted me to say my CC info/billing address didn't match. No e-mail, no phone call, nothing. Way to go!
Talk about sh*tty service. Next time I'll order from anyone BUT Nashbar.