Also, last Friday I needed a derailleur adjustment, I called them up and asked if I could bring the bike in and if they could do it while I waited. They said to bring it in. Not only did he make the adjustments, he took me back into the shop and went over everything he was doing. He did some other things for about a total of 30 minutes.
The final bill came to $8.74!
I will second this... I too have had a custom fitting and have been very pleased with the results (have had a couple of friends with the same results). They are also very good about making sure the bike fits you vs. trying to sell you something on the floor.
I bought a Serotta Ready Custom from them and even though they had the frame in stock they made sure it would fit without a tilted-up strange looking stem or crazy long or short seat post... (it looks, fits and rides awesome).
The mechanics are very good as well (and I'm very picky).