Very nice of Felt to be proactive in this and not wait for a "real world" failure, or perhaps they were required by law to do this. Which?
They meet the standards.Originally Posted by surgeonstone
They're just being a good company...
Truth, like light, blinds. Falsehood, on the contrary, is a beautiful twilight that enhances every object.
-Albert Camus
Hammer Nutrition 15% discount!!!
From what I understood, a random sample of those forks failed Felt's standards, but they still passed CPSC standards.
Trek could learn a thing or two.
Cat 3 o' meter: 0%
I'd much rather have a company that takes care of a problem than one who sweeps it under the carpet. Good on ya, Felt.
Agreed, all companies should operate this way.
It is nice to see companies that don't solely focus on the bottom line. Even road ID, which provides very inexpensive products is very proactive about what they produce. They emailed me because of the clasp failing on its bracelet. I didn't have to do anything except give em my email and they are mailing me a repair kit for free.
It is great to see a company that is willing to lose money to make sure its customers are more than happy.
Spend money now and look good, or spend money later and look bad.
Either way, they keep making **** that fails. They should sort that out before bringing product to market in the first place. It's not like this is the first problem they've had.
This is why my new F frame keeps getting delayed.I keep hearing 2 more weeks, then 2 more weeks. Sucks when you get excited about a new bike! Felts are great bikes, I am glad they are taking care of the problem.
http://www.logicalfit.com Nevada's only Certified Retul fitter. Luck Favors the Prepared.
Nice to see a corporation putting safety and reputation ahead of dollars. But then that is usually going to be good business in the future
Fail.
No, not really. 2 Fork recalls in 2 years does not scream quality production to me. I am very glad to see that they are stepping up to do something about this but if I were a customer I would not be real happy being told not to ride my bike and no, we do not have replacement fork for you.
Maybe but the first step to correcting something is admitting there's a problem. If I was a long time customer I may not have stuck with them either but I'm not and this does not dissuade me from considering them in the future.
Indeed. Some prefer to just be mediocre others aim a little higher. To Garysol's point though, I would question their choice of manufacturer if they keep coming across problems.
I like pie
Agreed.
The rider in my avatar is David Etxebarria, not me.
Posting Permissions
Reply With Quote