E-Bay says “Too Bad.” LinkedIn says the Ripper (Duper, Scammer, Taker) is a Trek Territory Manager! Whoa – Can this be for real?
If you’ve already heard my crying and whining via my previous posts and don’t want to hear anymore – or if you have a decidedly short attention span ‘cause this is gonna be a long post - just jump to another thread now. If you care about Fairness and don’t like being taken advantage of yourself, please read on, weigh in and let’s get some attention via BF and other social media for this!
I’m not perfect. I will admit to a few lapses of judgment in my lifetime (particularly when I was just-a-girl), but I can honestly say I have NEVER, EVER knowingly taken advantage of another person. That’s right up there with kicking a dog or spitting over your shoulder in a pace line.
Seriously. I would not do it. I would like you to help me tell other individuals (sellers of bicycles and related items) and businesses (e-Bay) that they WON’T BE ALLOWED TO DO IT either, at least not to us.
Bottom line, Trek Technical Services confirms (in writing – they’ve seen photos, they’ve got the serial number) that the frame I purchased on e-Bay, advertised as a 2010 Trek Madone 5.2 WSD Project 1 is actually a 2008 Trek Madone. The 2008 has a fixed rear derailleur, the 2009 and newer models have a removable derailleur. Mine is fixed. It’s an ’08.
In my previous thread some said, “it doesn’t matter, shut up and ride the bike, you paid a fair price, etc.,” but the majority felt as I do – NOT AS ADVERTISED - I expected a 2010, I bid on a 2010, so I should have received a 2010. Since it’s definitely a 2008 (Trek says - in writing - “100% certainty”), I should be given the opportunity – through e-Bay’s “Buyer Protection” - to return it or renegotiate. That’s how “Buyer Protection” is supposed to work, but e-Bay shut me out and sided with the seller with no input from me.
I filed a claim with e-Bay as soon as the seller told me the Trek manufactured Jan. 15, 2008, sticker on the frame meant nothing. The seller said, basically, “2008, 2010, it’s all the same.” E-Bay then let the seller co-op my complaint AND the seller gave them a contact at Trek to confirm, “Trek parts manufactured in 2008 can be sold as 2010 parts.” What? This is a frame not a handlebar or a pedal and, oh by the way, I’m the buyer as in “Buyer Protection.” This is my complaint – NOT AS ADVERTISED – how can e-Bay let the seller “escalate” the complaint and effectively lock me out of the process?
So, it gets crazier. I Google the seller, the person Pay Pal paid with my money. Imagine my surprise on learning – according to his profile on LinkedIn – he’s a “Trek Territory Manager”. Does that sound like a conflict of interest to you? This is the person who gave e-Bay the Trek contact to confirm that a 2008 frame and a 2010 frame are one and the same. Do you believe a Trek Territory Manager would not know whether they were selling a 2008 or 2010 frame? Do you the bike shops he serves would accept a 2008 stamped frame as a 2010?
A VERY SMART professor (oxymoron, I know), and avid bicyclist, has coined a term – the Connected Customer Lifetime Value (CCLV)– basically – businesses need to consider the lifetime value of losing a customer and the compounded lifetime value of losing connected customers. That means people like you and me who talk to each other via social media. We spread the good news and we spread the bad news and in the long run that can impact a business exponentially. Dictators and monopolies love it when people can’t connect with each other.
Here’s what I ask. If you think this is WRONG, WRONG, WRONG and you want e-Bay and the ethically challenged e-Bay sellers to know about it, post something to that effect here and post it to ALL other forums or social media you participate in. Don’t let the scoundrels rule. Get your Superman on dudes!