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  1. #1
    King of the Hipsters
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    Online Purchases

    I bought a lot of stuff today on the internet.
    I mean, not a LOT, but some.

    I bought some from Harris Cyclery, some from Nashbar, and finished up with Businesscycles.

    I had the nicest experience with John at Businesscycles.
    I spend considerable time at his website, trying to figure things out from the pictures.
    Now that I've talked to him, I'd like to give him more business.

    I hear people say the same thing about Tony at IRO.

    I'd like to hear about other people's good experiences buying online or by phone.

  2. #2
    I am an incurable. delay's Avatar
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    For what its worth, Performance has a very kind return policy. Basically if anything is defective or otherwise damaged due to failure they will accept the return and pay the shipping.

    However, I get the feeling that you are talking more on the small scale. IRO is good. Harris is okay. I don't have a ton of Internet, but not huge company experience.

  3. #3
    Senior Member Grunk's Avatar
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    What did you get?

  4. #4
    Happy Cycling HexagonSun's Avatar
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    uhhh... pics?

  5. #5
    Senior Member
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    I was actually just at John's shop (Business Cycles) this afternoon looking for some old MKS chain tugs. The type with the internal allen bolt instead of the newer external 10mm bolt. His website says he doesn't got em anymore, but he had em at his shop =)

  6. #6
    Fly sillygirl's Avatar
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    My Business Cycles order just showed up as well! I even ordered from John on a Sunday - which I think is damn cool.

    New phil lockring and some funky grips for me, and new FSA chainring and chain for the BF. Now just waiting for the new phil cog to finally be released.
    "The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function." F Scott Fitzgerald

    Check out my new food blog!!

  7. #7
    Senior Member Rancid's Avatar
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    Spicer.....I wish I could remember their names. It was a guy and a girl though that run it
    They were great and really flexible. When I bought INKDWHEELS a track stem for Christmas, the girl called and told me that he was walking through like 2 feet of snow to get it to the post office in time because they roads were to bad to drive on. Nice folks and great stuff.
    I've been here since 2004? I've never felt this old before.

  8. #8
    BIG RING Bikeophile's Avatar
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    IF you talked to a guy at Spicer it was likely Gene (Gene Spicer). Before I setup my own website I used to buy from Gene a lot. In fact my own track bike is still a custom Spicer frameset. Super nice guy

  9. #9
    Senior Member filtersweep's Avatar
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    Quote Originally Posted by delay
    For what its worth, Performance has a very kind return policy. Basically if anything is defective or otherwise damaged due to failure they will accept the return and pay the shipping.
    They are also notorious for letting you order items that they do not have in stock, nor will ever re-stock.

    I just ordered a killer deal for shoes and pedals for a commuter rig- they had NEITHER in stock.

  10. #10
    ort
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    The guys at Webcyclery are awesome also. They have great customer service.

  11. #11
    pluralis majestatis redfooj's Avatar
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    iro is nice at responding to emails
    never had a problem with nashbar... they've always been timely. yesterday, it was over the top. i bought a pair of pedals around noon... at 5pm, they sent an email saying that the product had shipped out at 3pm...

    performance was hit or miss for me.. they usually arent as speedy as nashbar is

  12. #12
    King of the Hipsters
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    Ort wrote:

    "The guys at Webcyclery are awesome also. They have great customer service."

    The Webcyclery here in Bend, OR?

    If so, they provide great customer service in person, too.

  13. #13
    King of the Hipsters
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    By the way, I bought Shimano sandals, Wellgo SPD cleats, MKS chaintugs, a Hozan hook spanner, a 17t EAI cog, a Wheels Mfg. chain whip, and a Campy peanut butter wrench.

  14. #14
    ort
    ort is offline
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    Yup. The very same guys.

  15. #15
    無くなった HereNT's Avatar
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    Peanut butter wrench?

    The hozan tools are awsome - my lockring tool is freaking SWEET!

  16. #16
    hateful little monkey jim-bob's Avatar
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    Quote Originally Posted by Ken Cox
    By the way, I bought Shimano sandals, Wellgo SPD cleats, MKS chaintugs, a Hozan hook spanner, a 17t EAI cog, a Wheels Mfg. chain whip, and a Campy peanut butter wrench.
    Mmmm, campy peanut butter wrench. That's a tool that's far prettier than it needs to be, and I love it for that.

    Lately, though, I've been using this :

  17. #17
    F*** Corporate Beer daveIT's Avatar
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    IMHO...

    Good:
    Tony (IRO)
    John (Business Cycles)
    Kevin/MeanTodd (Webcyclery)
    Speedgoat
    Excel Sports

    Bad:
    Performance / Nashbar

    Ugly:
    Trackbikeking
    shutup&ride

  18. #18
    eibwen
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    Harris is a fine OBS with a decent selection, but cross country shipping takes too long for my tastes. Both Tony @ IRO and John @ Business Cycles have been great, special ordered some parts of John and got a good deal / got them quickly.

  19. #19
    Senior Member marcusbandito's Avatar
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    I live near Harris Cyclery and those guys are great. Its a small shop and they are usually slammed when I have time to stop by. So, oddly enough, I just order things online and pick it up at the store to save shipping. They are always really appreciative.

  20. #20
    Beausage is Beautiful Fugazi Dave's Avatar
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    I've had very good experiences with the people at Competitive Cyclist. Not exactly fixie-oriented, but responsive and friendly.

  21. #21
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    Quote Originally Posted by jim-bob
    Mmmm, campy peanut butter wrench. That's a tool that's far prettier than it needs to be, and I love it for that.

    Lately, though, I've been using this :

    Wow, that's cool. Is that a 15mm? Where did you get it?

  22. #22
    cab horn
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    Quote Originally Posted by luckycat
    Wow, that's cool. Is that a 15mm? Where did you get it?
    What are the circles for? Drilled out tool for weight saving?

  23. #23
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    Quote Originally Posted by luckycat
    Wow, that's cool. Is that a 15mm? Where did you get it?
    I could be wrong, I was once before, but I think that wrench is made by paragon machine works. I think it's Ti too.

    http://www.paragonmachineworks.com/

    if I'm wrong please correct me cause I need one.

  24. #24
    hateful little monkey jim-bob's Avatar
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    Quote Originally Posted by potus
    I could be wrong, I was once before, but I think that wrench is made by paragon machine works. I think it's Ti too.

    http://www.paragonmachineworks.com/

    if I'm wrong please correct me cause I need one.
    *DING!*

    Potus is absolutely correct. It's made by paragon, up in lovely richmond california, and is indeed titanium.

  25. #25
    F*** Corporate Beer daveIT's Avatar
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    Quote Originally Posted by Fugazi Dave
    I've had very good experiences with the people at Competitive Cyclist. Not exactly fixie-oriented, but responsive and friendly.
    They offer a military discount, too!
    shutup&ride

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