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  1. #1
    Carefree boycey's Avatar
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    Bob Jackson Cycles

    I ordered a track frameset from this lot back in May and was told that the build time would be 9 weeks. At the 11 week point I called to find out what was going on and was put on to somebody in the workshop who kept telling me that I was "very much mistaken" if I thought I was going to get a hand built bike in that short a time. I let him know that that's what I had been told by their sales manager. "Well you obviously misheard then, didn't you?" Yeah right, misheard an email. I'm now at the 17 week point. I've emailed them 3 times in the last 2 weeks and had no replies to any of them and their phone number goes straight to a fax machine every time I call. Anybody had any experience of dealing with them in the past? The frames are lovely, but I'm about ready to tell them where they can stick mine.

  2. #2
    370H-SSV-0773H linux_author's Avatar
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    - you don't give a URL, but i'm assuming this is the dude in Leeds?

    - the pages i looked at lack the basic caveats on build time (or if the info is there, it's buried? corrections welcomed)...

    - i always like to get everything in writing... if you were told a certain time frame and that is not the case then you were mislead... you don't say how you paid...

    - that said, from everything i've read it appears common to have long lead times on custom built frames... however, good frame builders and businessmen are upfront about lead times and will clearly state on a web page, order form, and contract the typical length of time for a build...

    (i've never had a custom frame built, btw)

  3. #3
    B17
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    Quote Originally Posted by boycey
    I ordered a track frameset from this lot back in May and was told that the build time would be 9 weeks. At the 11 week point I called to find out what was going on and was put on to somebody in the workshop who kept telling me that I was "very much mistaken" if I thought I was going to get a hand built bike in that short a time. I let him know that that's what I had been told by their sales manager. "Well you obviously misheard then, didn't you?" Yeah right, misheard an email. I'm now at the 17 week point. I've emailed them 3 times in the last 2 weeks and had no replies to any of them and their phone number goes straight to a fax machine every time I call. Anybody had any experience of dealing with them in the past? The frames are lovely, but I'm about ready to tell them where they can stick mine.
    The bolded part is the point where I get on a plane to England, go to Leeds, beat this workshop guy with some of his own tubing until he's nearly comatose and then -just for fun- remind him that Leeds ain't in the top flight anymore. No customer deserves to be spoken to like that.

  4. #4
    Carefree boycey's Avatar
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    Yes it is shop in Leeds. Sorry I forgot to link. I was told about the build time after I'd placed my initial order and was asked if I then wanted to go ahead with it. I have it in writing (albeit an email), so I feel I should be able to hold them to it. I paid an initial deposit of 150 there and then, the rest to be paid on completion; and I have also thought about making that trip to Leeds!

  5. #5
    King of the Hipsters
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    Copy the URL of this thread and send it to the manager in an e-mail.

    Bob Jackson Cycles

  6. #6
    Senior Member Msngr's Avatar
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    nice, ken. i like your style.

    nothing like public perception.

  7. #7
    tbk
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    All innocent like,

    http://www.veloriders.co.uk/phpBB2/v...=371242#371242

    one of the shop employees frequents the above forum too

  8. #8
    like, really sloppy sloppy robot's Avatar
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    Quote Originally Posted by B17
    T then -just for fun- remind him that Leeds ain't in the top flight anymore. .
    ha.. that cold..

  9. #9
    Carefree boycey's Avatar
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    If I'd thought for one minute that Tony at IRO was going to call a bike Angus, I'd have looked no further. A hard name to go through school with, but if they name a bike after you, what the hell.

  10. #10
    no one wants an alien FixednotBroken's Avatar
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    Quote Originally Posted by boycey
    If I'd thought for one minute that Tony at IRO was going to call a bike Angus, I'd have looked no further. A hard name to go through school with, but if they name a bike after you, what the hell.
    it seems that quite often the names that suck to go through childhood with end up being rather awesome. Angus, for instance, rocks.

  11. #11
    ambassador of good will *new*guy's Avatar
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    My son's name is Angus

  12. #12
    no one wants an alien FixednotBroken's Avatar
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    some (actual) names of hopeful NFL players who were never drafted:

    Earthwind Moreland
    Fair Hooker
    Ornery Jackson
    Kiwaukee Thomas

    and some NFL players who were:

    Plaxico Burress
    London Fletcher
    Ty Law
    Last edited by FixednotBroken; 09-24-05 at 08:25 AM.

  13. #13
    Q23
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    they probably meant 9 months...

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