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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 01-26-06, 09:18 AM   #1
mrRed
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I've been questioning the Phil Hubs, and their warantees regarding spoke lacing, and here's the answer I got, straight from the Horse's mouth.

EDIT: I know I misspelled the title, damn.



Hi Dan,

Lace em any way you want and ride them any way you want. The only thing we do not cover against failure is the bearings.

Let me know if I can help with anything else.

Thanks,
Brent


----- Original Message ----- From: "Dan " <*****@**********.com>
To: <sales@philwood.com>
Sent: Tuesday, January 24, 2006 11:43 AM
Subject: High Flange Track Hub Warranty


> Hello there,
>
> I'm currently in the market for a new set of Track Hubs, high flange, and had a question regarding the warranty. Is there any stipulation regarding spoke lacing patterns? If I purchase a set of the high flange hubs, what are the acceptable front wheel lacing patterns that will not void the warantee pending a failure of the flange or other hub parts?
>
> Please advise.
>
> Thanks again
>
> Regards,
>
> Dan *****
> ***-***-****


Solidifies my getting a set of phil's even more.

Last edited by mrRed; 01-26-06 at 09:19 AM. Reason: explanation of mispelling.
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Old 01-26-06, 09:23 AM   #2
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Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...
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Old 01-26-06, 09:34 AM   #3
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Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...
Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!! !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.
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Old 01-26-06, 09:39 AM   #4
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Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!! !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.
I am not a smart man. You're talking to someone who's already converted that wheel from fixed/fixed to fixed/stripped.
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Old 01-26-06, 09:54 AM   #5
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brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.
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Old 01-26-06, 10:07 AM   #6
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I was just kidding, but not really. I was going to go to sears this week and pick up a 6mm because I need one now too, kind of thinking the kind that goes on a socket wrench. Anyway if you want one I can get two?
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Old 01-26-06, 10:08 AM   #7
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brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.
I think they're $6 for the pair.... maybe it was $12... worth every penny.
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Old 01-26-06, 10:10 AM   #8
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I'm going to pick up some replacements soon. Marcus has them and the monster nuts. However, I'm probably going to opt for the monster anti-slip/mega grip nut and washer. Super beefy.

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Old 01-26-06, 10:11 AM   #9
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get the craftsman t wrenches.... its 15.00 for a pack from 2.5mm to 10mm. If one breaks you can take them all back and they will replace them....


edit; nevermind you are talking not about tools. hmmm. buy em anyway...
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Old 01-26-06, 10:18 AM   #10
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Damn, those are beefy. And I know what a kick you get out of tightening down your Phils...and nothing eases the pain of replacement like upgrading.

Don't worry about it Ben, I've gotta swing by Menards and get some stuff; thanks, though.
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Old 01-26-06, 10:35 AM   #11
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marcus has monster nuts?
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Old 01-26-06, 10:38 AM   #12
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marcus has monster nuts?
you have to get to know someone before you ask 'em about monster nuts.
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Old 01-26-06, 10:38 AM   #13
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marcus has monster nuts?
This is the best Phil Wood thread ever.
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Old 01-26-06, 11:47 AM   #14
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anyone know which online retailer sells phil hubs for the best price?
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Old 01-26-06, 11:59 AM   #15
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worldclasscycles.com has single sided HF sets for $250-ish. i think
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Old 01-26-06, 12:00 PM   #16
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worldclass has pretty good prices, though i'm uncertain if they're the best.

edit: oops. we did that at the same time.
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Old 01-26-06, 12:21 PM   #17
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anyone know which online retailer sells phil hubs for the best price?
you could also buy 'em from travis and keep it local
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Old 01-26-06, 03:21 PM   #18
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does this warrantee cover bottom brackets too? i doubt it... highly
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Old 01-26-06, 03:27 PM   #19
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does this warrantee cover bottom brackets too? i doubt it... highly
i would never lace a bottom bracket radially.
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Old 01-26-06, 03:31 PM   #20
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does this warrantee cover bottom brackets too? i doubt it... highly
umm, why do you doubt it?
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Old 01-26-06, 04:03 PM   #21
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brent's super-helpful / really responsive to emails
+1

Definitely very responsive and helpful



also, I got a good price on my doublesided highflange from BikeworksNYC ( www.bikecult.com/works)
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Old 01-26-06, 05:16 PM   #22
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AFAIK, warranty also applies to BB (not a whole lot to break on a BB). You'll notice that they don't cover bearing failure (which is what happens to all bearings over time) but they will rebuild bottom brackets w/ new bearings super cheap, and It'll take 25000 miles+ of hard riding before that is necessary.

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Old 01-26-06, 05:31 PM   #23
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I've been running the chrome domes on my Lemond since the hubs were laced up. Phil suggested them for aluminum but I like the larger contact area it provides on my sub 11's.
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Old 01-26-06, 05:44 PM   #24
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yeah, I'm really happy that they got back to me soo quickly and with the answer I wanted to hear as well. Its nice to know that throwing a couple hundred bucks on a set of hubs they'll stand behind them and get back to people with questions.
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Old 01-29-06, 06:53 PM   #25
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I just got my set of Phil high flange track hubs delivered a few days ago from a supposedly reputable online retailer. They came wrapped in brown wrapping paper in a generic box with no technical info, no warranty, nothing but their bare natural beauty (they look perfect and new). I emailed sales at Phil Wood on Tuesday to ask them if this is normal, but I've heard nothing. I'd expect for $300+ to at least get a little bubble wrap. What do you guys think? They look new, but I've bought $15 crap from Performance that came with a warranty and better packing, and I'm disapointed that Phil sales has ignored my email.
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