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  1. #1
    we're here, we steer!! mrRed's Avatar
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    I've been questioning the Phil Hubs, and their warantees regarding spoke lacing, and here's the answer I got, straight from the Horse's mouth.

    EDIT: I know I misspelled the title, damn.



    Hi Dan,

    Lace em any way you want and ride them any way you want. The only thing we do not cover against failure is the bearings.

    Let me know if I can help with anything else.

    Thanks,
    Brent


    ----- Original Message ----- From: "Dan " <*****@**********.com>
    To: <sales@philwood.com>
    Sent: Tuesday, January 24, 2006 11:43 AM
    Subject: High Flange Track Hub Warranty


    > Hello there,
    >
    > I'm currently in the market for a new set of Track Hubs, high flange, and had a question regarding the warranty. Is there any stipulation regarding spoke lacing patterns? If I purchase a set of the high flange hubs, what are the acceptable front wheel lacing patterns that will not void the warantee pending a failure of the flange or other hub parts?
    >
    > Please advise.
    >
    > Thanks again
    >
    > Regards,
    >
    > Dan *****
    > ***-***-****


    Solidifies my getting a set of phil's even more.
    Last edited by mrRed; 01-26-06 at 08:19 AM. Reason: explanation of mispelling.
    Culture? Art? Making a difference? Hey, go **** yourself. We're too busy drinking, doing drugs, trying to **** random people and you want us to make money on top of all that? Really?

    Well, ****. I don't give a ****.

  2. #2
    meet the mets chicagoamdream's Avatar
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    Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...

  3. #3
    4 letter tirade
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    Quote Originally Posted by chicagoamdream
    Has anyone ever gotten replacement allenbolts from Phil? I think I'm close to rounding one of mine...
    Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!! !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.

  4. #4
    meet the mets chicagoamdream's Avatar
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    Quote Originally Posted by cardstock
    Man, you spend all that money on the wheel and then cant afford a respectable 6mm Allen wrench!! !!! I will pick one up for you and bring it to the next stage of the tour...........Marcus seems to put in orders with them pretty frequently, I bet he would be able to get a hold of one for you.
    I am not a smart man. You're talking to someone who's already converted that wheel from fixed/fixed to fixed/stripped.

  5. #5
    keep it pretend visitordesign's Avatar
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    brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.

  6. #6
    4 letter tirade
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    I was just kidding, but not really. I was going to go to sears this week and pick up a 6mm because I need one now too, kind of thinking the kind that goes on a socket wrench. Anyway if you want one I can get two?

  7. #7
    Junior Member
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    Quote Originally Posted by visitordesign
    brent's super-helpful / really responsive to emails and phil wood seems to stand behind everything they make 100%. allen bolts though, in my estimation, would be a product component subject to inherrent wear and tear. i'd suspect that if they didn't flow you new ones gratis, they'd sell 'em to you cheap.
    I think they're $6 for the pair.... maybe it was $12... worth every penny.
    "how do you stop that thing?"
    The Fixed Gear

  8. #8
    Frankly, Mr. Shankly absntr's Avatar
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    I'm going to pick up some replacements soon. Marcus has them and the monster nuts. However, I'm probably going to opt for the monster anti-slip/mega grip nut and washer. Super beefy.


  9. #9
    J.A.M Jamtastic's Avatar
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    get the craftsman t wrenches.... its 15.00 for a pack from 2.5mm to 10mm. If one breaks you can take them all back and they will replace them....


    edit; nevermind you are talking not about tools. hmmm. buy em anyway...

  10. #10
    meet the mets chicagoamdream's Avatar
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    Damn, those are beefy. And I know what a kick you get out of tightening down your Phils...and nothing eases the pain of replacement like upgrading.

    Don't worry about it Ben, I've gotta swing by Menards and get some stuff; thanks, though.

  11. #11
    aka mattio queerpunk's Avatar
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    marcus has monster nuts?
    the hipster myth.

    i practice vagabondery.

  12. #12
    keep it pretend visitordesign's Avatar
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    Quote Originally Posted by queerpunk
    marcus has monster nuts?
    you have to get to know someone before you ask 'em about monster nuts.

  13. #13
    meet the mets chicagoamdream's Avatar
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    Quote Originally Posted by queerpunk
    marcus has monster nuts?
    This is the best Phil Wood thread ever.

  14. #14
    Senior Member
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    anyone know which online retailer sells phil hubs for the best price?

  15. #15
    Cornucopia of Awesomeness baxtefer's Avatar
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    worldclasscycles.com has single sided HF sets for $250-ish. i think
    {o,o**
    |)__)
    -"-"-

    O RLY?

  16. #16
    keep it pretend visitordesign's Avatar
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    worldclass has pretty good prices, though i'm uncertain if they're the best.

    edit: oops. we did that at the same time.

  17. #17
    Iguana Subsystem dolface's Avatar
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    Quote Originally Posted by francypants
    anyone know which online retailer sells phil hubs for the best price?
    you could also buy 'em from travis and keep it local

  18. #18
    yack
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    does this warrantee cover bottom brackets too? i doubt it... highly

  19. #19
    keep it pretend visitordesign's Avatar
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    Quote Originally Posted by oharescrubs
    does this warrantee cover bottom brackets too? i doubt it... highly
    i would never lace a bottom bracket radially.

  20. #20
    Iguana Subsystem dolface's Avatar
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    Quote Originally Posted by oharescrubs
    does this warrantee cover bottom brackets too? i doubt it... highly
    umm, why do you doubt it?

  21. #21
    Banned. teiaperigosa's Avatar
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    Quote Originally Posted by visitordesign
    brent's super-helpful / really responsive to emails
    +1

    Definitely very responsive and helpful



    also, I got a good price on my doublesided highflange from BikeworksNYC ( www.bikecult.com/works)

  22. #22
    likes avocadoes
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    heh, like that info would fit here...
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    AFAIK, warranty also applies to BB (not a whole lot to break on a BB). You'll notice that they don't cover bearing failure (which is what happens to all bearings over time) but they will rebuild bottom brackets w/ new bearings super cheap, and It'll take 25000 miles+ of hard riding before that is necessary.
    Last edited by r-dub; 03-21-06 at 02:14 PM.

  23. #23
    PBR ME ASAP Plow Boy's Avatar
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    I've been running the chrome domes on my Lemond since the hubs were laced up. Phil suggested them for aluminum but I like the larger contact area it provides on my sub 11's.

  24. #24
    we're here, we steer!! mrRed's Avatar
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    yeah, I'm really happy that they got back to me soo quickly and with the answer I wanted to hear as well. Its nice to know that throwing a couple hundred bucks on a set of hubs they'll stand behind them and get back to people with questions.
    Culture? Art? Making a difference? Hey, go **** yourself. We're too busy drinking, doing drugs, trying to **** random people and you want us to make money on top of all that? Really?

    Well, ****. I don't give a ****.

  25. #25
    Junior Member
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    I just got my set of Phil high flange track hubs delivered a few days ago from a supposedly reputable online retailer. They came wrapped in brown wrapping paper in a generic box with no technical info, no warranty, nothing but their bare natural beauty (they look perfect and new). I emailed sales at Phil Wood on Tuesday to ask them if this is normal, but I've heard nothing. I'd expect for $300+ to at least get a little bubble wrap. What do you guys think? They look new, but I've bought $15 crap from Performance that came with a warranty and better packing, and I'm disapointed that Phil sales has ignored my email.

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