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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 01-26-06, 05:02 PM   #1
delay
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screw it, I'm only ordering parts from my LBS from now on.

Performance can go **** itself.

Situation one:
I placed an order the week before chrismas. It didn't get shipped until something like January 29th. Then they shipped it to the wrong address. Apparently they reverted back to some old saved address as opposed to the one I typed in. This was not a real problem. I just went to the post office and made sure they were still forwarding my mail. When the package arrived however, it was missing half the order. I called and informed them of this and they promised to fix it. I told them about the previous address problem, and the woman helping me claimed to have fixed that as well. But about a week later I get a call from fedex saying they have a package for me, but no apartment number. Also, the street was labelled "west" was opposed to north or south as it should be. I was still forgiving and blamed a lot of it on the holidays.

So, situation two:
Much shorter, pretty much I placed an order several days ago and they still haven't processed it.

I know that it might seem like I am overly sensitive about this, but let me explain what I mean by the title of this thread. Sure I am complaining about Performance, but it is more praising a local shop. While I was sitting here waiting for things from online to come. I also ordered some stuff from two seperate bike shops in town. (what can I say, I ended up having more money than I thought I would this month) Both of these shops cut me a fairly good deal making the stuff nearly as cheap as online if not cheaper. Both shops called me at least once to make sure everything was correct before phoning the order in and updating me on status. Without paying any shipping, stuff gets here in two or three days. I just have to wonder why I ever mess around with performance when I get such good service in town.

*well, I am sure the reason is because I can sit at work and shop for crap... or buy stuff after a few night time beverages when the inhibitions are lower.
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Old 01-26-06, 05:15 PM   #2
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Quote:
Originally Posted by delay
Performance can go **** itself.

Situation one:
I placed an order the week before chrismas. It didn't get shipped until something like January 29th. Then they shipped it...When the package arrived...
sounds like you made out ok...the package arrived before it shipped! Granted, it shipped really late, but you got it before they shipped it...

yea, i'll stick to my LBS also...their time machine is not working!
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Old 01-26-06, 05:16 PM   #3
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yeah it's always a risk involved when dealing over the internet. Unfortunately I (we here in Sweden) don't have the luxury of having bike shops that can order track stuff, mostly because the sport doesn't exist here at all. I would definately use my lbs if I could but I can't. Instead I have Jim at Ben's Cycle to help me feed my interest in track bike parts. They're great!
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Old 01-26-06, 05:17 PM   #4
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That sucks. For what its worth, Performance and Nashbar are usually spot on for me, but I know the frustration of having a few mistakes pile up in a short amount of time.

IRO has always shipped fast when I ordered in the past, and AEBikes has been good to me as well.
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Old 01-26-06, 05:20 PM   #5
delay
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I just want to reiterate the point that I have ordered from performance and nashbar a ton of times and never had a problem. I know it seemed like I was mostly complaining about performance, really was I was trying to get at was how good the local shops were. I was honestly surprised at the discounts they gave me and the speed at which the parts came.

I guess it just left me wondering why I hadn't been doing that all along.
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Old 01-26-06, 06:55 PM   #6
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I'm assuming that you are referring to champaign cycle? Do you ever go into bike works? I thought I saw a pista hanging in there a few weeks ago
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