So, I sold my Frejus track bike on eBay for $645 plus $45 for shipping. The (completed) auction is here: http://cgi.ebay.com/ws/eBayISAPI.dll...MESO%3AIT&rd=1
I had my LBS (Baer Wheels, Columbus OH) box it and ship it. They told me it would be $30 for boxing, plus whatever UPS would charge for shipping, which I assumed to be something in the range of $40-50. I thought, okay, I low-balled the shipping fee a little, but I still made enough profit in the auction to make it worth it.
I got a call later from the owner, saying that the total had come out to $147, $30 for the box, and $114 for shipping! I was shocked to say the least, I had never imagined it would cost this much. They told me they had to use an oversized box, because my bike was so big (56cm frameset + wheels?). I got a copy of the receipt from UPS, and it says that because it was oversized, instead of charging by box size, they charged by weight. And for some reason, instead of charging by ACTUAL weight (29.85 lb), they charged by "Billed weight" (90.00 lb). It came out to $66.20 for ground shipping, plus $45.00 for "Additional handling".
Now I'm trying to figure out what to do. I'm skeptical as to whether the box they used was really as small as was necessary. Nobody on eBay has to charge oversize fees for complete 56cm bikes, they all charge around $50-$60. My LBS told me that people are probably just taking a loss on the shipping on these bikes, which sounds like a load of bull**** to me. I'm considering going to my credit card company to get them to challenge the charge, but I'm not sure if it'll be valid since I did enter a verbal agreement to pay for "$30 plus UPS charges", even if my assumption on the UPS part was far from what it ended up being.
Oh, and on top of all that, they neglected to give UPS the apartment number of the address it's shipping to. Maybe I could just let the package get return-to-sendered because of the lack of apartment #, and then they'd be forced to pay for shipping again, since it was their fault. I'd rather get a refund than just make them pay for presumably screwing me though.
What do you think I should do?