Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

Reply
 
Thread Tools Search this Thread
Old 02-23-06, 06:03 PM   #1
morbot
Senior Member
Thread Starter
 
morbot's Avatar
 
Join Date: Apr 2005
Bikes:
Posts: 789
So, I sold my Frejus track bike on eBay for $645 plus $45 for shipping. The (completed) auction is here: http://cgi.ebay.com/ws/eBayISAPI.dll...MESO%3AIT&rd=1

I had my LBS (Baer Wheels, Columbus OH) box it and ship it. They told me it would be $30 for boxing, plus whatever UPS would charge for shipping, which I assumed to be something in the range of $40-50. I thought, okay, I low-balled the shipping fee a little, but I still made enough profit in the auction to make it worth it.

I got a call later from the owner, saying that the total had come out to $147, $30 for the box, and $114 for shipping! I was shocked to say the least, I had never imagined it would cost this much. They told me they had to use an oversized box, because my bike was so big (56cm frameset + wheels?). I got a copy of the receipt from UPS, and it says that because it was oversized, instead of charging by box size, they charged by weight. And for some reason, instead of charging by ACTUAL weight (29.85 lb), they charged by "Billed weight" (90.00 lb). It came out to $66.20 for ground shipping, plus $45.00 for "Additional handling".

Now I'm trying to figure out what to do. I'm skeptical as to whether the box they used was really as small as was necessary. Nobody on eBay has to charge oversize fees for complete 56cm bikes, they all charge around $50-$60. My LBS told me that people are probably just taking a loss on the shipping on these bikes, which sounds like a load of bull**** to me. I'm considering going to my credit card company to get them to challenge the charge, but I'm not sure if it'll be valid since I did enter a verbal agreement to pay for "$30 plus UPS charges", even if my assumption on the UPS part was far from what it ended up being.

Oh, and on top of all that, they neglected to give UPS the apartment number of the address it's shipping to. Maybe I could just let the package get return-to-sendered because of the lack of apartment #, and then they'd be forced to pay for shipping again, since it was their fault. I'd rather get a refund than just make them pay for presumably screwing me though.

What do you think I should do?

Last edited by morbot; 02-23-06 at 06:08 PM.
morbot is offline   Reply With Quote
Old 02-23-06, 06:15 PM   #2
r-dub
likes avocadoes
 
Join Date: Nov 2004
Location: oakland, ca
Bikes: heh, like that info would fit here...
Posts: 1,125
Sounds like you got screwed, but by UPS as much as your LBS. If you're not super-careful, they'll get you every time. Even though they are union, I've stopped using UPS because of their charging system for large items. Trying to ship a bike from Oakland to Los Angeles (ground, about 300 miles) UPS store quoted me at $120. I walked out with the bike, crossed the street to Kinkos and shipped it in the exact same box via FedEx ground for $48. (this bike was a 61...there's no way your 56 needs an oversized box unless they forgot to take the front wheel off!)
r-dub is offline   Reply With Quote
Old 02-23-06, 06:24 PM   #3
dolface
Iguana Subsystem
 
dolface's Avatar
 
Join Date: Nov 2004
Location: san francisco
Bikes:
Posts: 4,016
my dad shipped his 57cm bianchi in an oversized box, ups ground, from ma to ca for a little over $50
dolface is offline   Reply With Quote
Old 02-23-06, 06:24 PM   #4
visitordesign
keep it pretend
 
visitordesign's Avatar
 
Join Date: Aug 2005
Bikes:
Posts: 1,761
the kogswell that i won in the big fix thing had the shipping cost marked on the box. it was around 25 bucks if i remember correctly. that was via USPS though. it was a 58cm frame--no wheels.

Last edited by visitordesign; 02-23-06 at 06:40 PM.
visitordesign is offline   Reply With Quote
Old 02-23-06, 06:25 PM   #5
mattface
Senior Member
 
mattface's Avatar
 
Join Date: Sep 2005
Location: Montpeculiar, VT
Bikes: Soma Rush, Fuji Cross, Raleigh Technium Mtn Bike, Ross 10 speed with Shimano 600.
Posts: 3,951
Last time I shipped a bike it was about that size. it shipped as 70 pounds because of the box size, but the shipper Mailboxes etc told me that if the box had been 2" larger in any dimension it would have bumped up to the next oversized level, and shipped as 90 pounds. I barely got the bike in that box, so I guess it was lucky that was the one I pulled from my LBS cardboard bin.

P.S. UPS Sucks. Fedex for large packages, USPS for the small ones.
mattface is offline   Reply With Quote
Old 02-23-06, 06:26 PM   #6
TRaffic Jammer
Dances With Cars
 
TRaffic Jammer's Avatar
 
Join Date: Jan 2006
Location: Toronto, Canada
Bikes: TBL Onyx Pro(ss converted), Pake SS (starting to look kinda pimped)
Posts: 10,527
that does sound a bit outrageous
TRaffic Jammer is offline   Reply With Quote
Old 02-23-06, 06:32 PM   #7
Alexi
Senior Member
 
Alexi's Avatar
 
Join Date: May 2004
Location: Boston
Bikes:
Posts: 814
I always rock the usps
Alexi is offline   Reply With Quote
Old 02-23-06, 06:32 PM   #8
evanyc
i believe in me
 
evanyc's Avatar
 
Join Date: Oct 2004
Location: Brooklyn
Bikes:
Posts: 2,712
it cost me around $100 to have a frame shipped in 3 days from japan.

it also cost me $135 to have a BMX shipped from louisiana to nyc. of course, the frame weighed about 5 pounds and the bmx weighed around 40
evanyc is offline   Reply With Quote
Old 02-23-06, 06:38 PM   #9
beppe
robots in disguise
 
beppe's Avatar
 
Join Date: Dec 2004
Location: Baghdad-by-the-Bay
Bikes:
Posts: 305
Sorry, I think the LBS didn't treat you very well.

They should know how to ship bikes, and should know how much it costs to ship them, since the assemblers/mechs see the packages coming in all the time.

If they let UPS bill your bike as 90 lbs., they clearly don't care about you as a customer, since it's actually not hard to get it billed much lower. And they of all people should know how to do it.

Even if they don't, someone should have the common sense--or at least the good business sense--to call you and confirm before they did something like that.

My verdict: they saw that you'd pay whatever, so they let you get screwed. Which should say something about the shop.
beppe is offline   Reply With Quote
Old 02-23-06, 06:45 PM   #10
Smorgasgeorge
pompous windbag
 
Smorgasgeorge's Avatar
 
Join Date: Oct 2005
Location: West Philly
Bikes:
Posts: 352
I used to work at an autographed sports memorabilia wholesaler, and we constantly shipped out large orders that were considered to be oversized and double oversized. The key is to ship out in multiple, smaller boxes to avoid the high fees.

Also, if you need to get a large box and don't feel like paying for it, you can call up a company like ULINE, tell them you want to place a large order for cardboard boxes in the future, and request a few sample boxes. If for some reason they ask for your retailer/wholesaler ID number, just hang up and try again some other time.
Smorgasgeorge is offline   Reply With Quote
Old 02-23-06, 07:07 PM   #11
bikeage
huaraches es amor
 
bikeage's Avatar
 
Join Date: Feb 2006
Location: Long Beach, CA EEUU
Bikes: n+1
Posts: 466
this happened to me once I went to a place to get wheels boxed and shipped. They put it in an oversize box and the shipping turned out to be like 50+ just to ship the wheels and that was on top of the packaging charge. I said **** that. Took the box home. Cut down the box and took out all the filler they put in the box. They tried to rip me off. From now on I am going to package everything myself
bikeage is offline   Reply With Quote
Old 02-23-06, 07:15 PM   #12
toughysissy
Member
 
toughysissy's Avatar
 
Join Date: Feb 2006
Bikes:
Posts: 32
48$ for a 21" downhill bike from Oregon to Kentucky... FedEx delivery.
The problem is going through a Mailboxes etc. type place. They usually double shipping charges. Go to THIS SITE and uncheck the "FedEx Authorized ShipCenter" box. Find out where your local FedEx branch is and go!
toughysissy is offline   Reply With Quote
Old 02-23-06, 07:20 PM   #13
shants
roll'em high
 
shants's Avatar
 
Join Date: Feb 2005
Location: columbus, ohio
Bikes:
Posts: 2,391
****ing baer. i don't think that they "screwed you," but what they didn't do was try and get the packaging down to tolerable dimensions to keep the cost down. you had a higher billed weight because the box was ****ing huge. often times it's far cheaper to ship a bike in two separate boxes. it's also highly advisable to remove the fork from the frame, which will decrease the size of the box substantially. there are many tricks that can be used to save you money. and baer certainly isn't known for saving anyone any money.

oh, morbot - i cannot remember if i've asked you before, but do i know you?
shants is offline   Reply With Quote
Old 02-23-06, 07:25 PM   #14
rithem
Foward Leaning Attitude
 
rithem's Avatar
 
Join Date: Mar 2005
Location: RHODE-MF-ISLAND
Bikes:
Posts: 851
dimesional weight
rithem is offline   Reply With Quote
Old 02-23-06, 07:31 PM   #15
12XU
Dismount Run Remount etc.
 
12XU's Avatar
 
Join Date: Apr 2005
Location: Some Latitude and Some Longitude
Bikes: A couple customs and some beaters.
Posts: 2,235
Every bike we ship at my shop goes into an old box which previously housed a similarly sized bike ; none of this oversized box BS...
12XU is offline   Reply With Quote
Old 02-23-06, 07:43 PM   #16
brunning
Senior Member
 
brunning's Avatar
 
Join Date: Dec 2003
Location: New York City
Bikes: 1999 Serotta Csi Custom, ~1984 Pinarello track bike
Posts: 1,519
i've shipped a number of frames and bikes and i always use fedex ground. i think the most i've ever paid was around $45 to ship a complete mountain bike to california. i always remove the fork, wrap it up in bubble wrap and then secure it to the downtube.
brunning is offline   Reply With Quote
Old 02-23-06, 07:47 PM   #17
12XU
Dismount Run Remount etc.
 
12XU's Avatar
 
Join Date: Apr 2005
Location: Some Latitude and Some Longitude
Bikes: A couple customs and some beaters.
Posts: 2,235
Oh, and all bikes shipped and received at the shop come with the fork installed to add stability to the frame by giving it four points with which to contact the bottom of the box.
12XU is offline   Reply With Quote
Old 02-23-06, 08:02 PM   #18
Sin-A-Matic
Senior Member
 
Join Date: Oct 2005
Location: Seattle, WA
Bikes:
Posts: 479
1. UPS bills by weight only. Oversize dimensions automatically bump you up to a higher weight class. I forget where the divides are, but I think it's 0-69, 70-89, 90+. You'll get nailed in the highest class. I have no idea what the "additional handling" is or why UPS would charge that. Unless they provide some specific extra service, you should only be billed based on the package weight.

2. Putting aside the $45 charge, your LBS screwed you by not using a smaller package. It's not even a matter of two boxes in many cases, you just need to be sure the dimensions don't exceed the limit.

3. If they charged $30 just for the box you got ripped. We purchase those from ULINE and they cost less than half that.

4. For me to ship a 90+ package from the Bay Area (94404) to New York (10001) only costs $53. $66 seems high, but that's probably the only legitimate charge.

5. The whole thing seems really shady to me. Your LBS has to know what a reasonable charge for shipping a bike would be and I can't believe they'd even come to you with that.
Sin-A-Matic is offline   Reply With Quote
Old 02-23-06, 08:33 PM   #19
morbot
Senior Member
Thread Starter
 
morbot's Avatar
 
Join Date: Apr 2005
Bikes:
Posts: 789
they didn't charge $30 for the box, but rather $30 for box and all the packing parts and labor. probably still a bad deal, but i took that into account for the price of shipping.

this was just a shipment from 43201 to 11209 (brooklyn).

i still dont know quite where to go with this. ups already has my package, and i talked to an agent tonight who says they wont cancel it after this point. i think im going to go complain to the LBS tomorrow with some of the points raised in this thread, but if they still refuse, i dont know what recourse i have left. small-claims court?

shants - we do know each other, sorta. im ben, i had the black fuji conversion, now i have the orange fuji conversion. i mnbr it up when the weather is better. oh and i went over to your house way back in the day when i first got the silver fuji road bike thats now the orange conversion.
morbot is offline   Reply With Quote
Old 02-23-06, 08:33 PM   #20
ultraman6970
Senior Member
 
Join Date: Dec 2005
Bikes:
Posts: 7,860
gezzz....
ultraman6970 is offline   Reply With Quote
Old 02-23-06, 08:38 PM   #21
rvabiker
Senior Member
 
rvabiker's Avatar
 
Join Date: May 2005
Bikes:
Posts: 798
Have you paid them yet? If not why take them to small claims court? It sounds like their problem...pay them what sounds fair and if they ripped you off then thats what thy get...but I may be a tiny bit too intoxicated to make financial decisions.
rvabiker is offline   Reply With Quote
Old 02-23-06, 08:42 PM   #22
shants
roll'em high
 
shants's Avatar
 
Join Date: Feb 2005
Location: columbus, ohio
Bikes:
Posts: 2,391
did you ask them how much they thought that the total would be when you dropped off the bike?
shants is offline   Reply With Quote
Old 02-23-06, 08:43 PM   #23
cooker
Prefers Cicero
 
cooker's Avatar
 
Join Date: Jul 2005
Location: Toronto
Bikes: 1984 Trek 520; 1990s Peugeot (Canadian-made) rigid mountain bike; 2007 Bike Friday NWT; misc others
Posts: 10,192
Sorry to be harsh, but I think you should have done some homework. UPS guidelines are available online and the last time I looked at shipping a bike I decided to "fuggedabadit" because I saw it would be over $100. You should have checked yourself what it would cost and verifed with the LBS, or asked them to let you know if it was above a certain amount, rather than just trusting them to go ahead.
As for small claims court, I can't see that you have a case...you told them you would pay whatever UPS charged.
cooker is offline   Reply With Quote
Old 02-23-06, 08:43 PM   #24
morbot
Senior Member
Thread Starter
 
morbot's Avatar
 
Join Date: Apr 2005
Bikes:
Posts: 789
i have paid them, but the thing is that i gave them authorization before they gave me a total, it was just "$30 plus whatever UPS charges". stupid me for trusting them to try to get me the best rate on shipping.

yeah, i didnt ask them how much the total would be, again another mistake on my part. i just assumed, since i've shipped bikes before for like $30. i didn't know there was such a difference between carriers, or at least figured they'd pick the best one for the job.

the way i see them screwing me: they did not provide the best service possible, and as a result, ended up causing me to owe UPS way more money than I should have if they had tried a little harder. they had no reason to do any better, since they got paid the same amount whether they were lazy and used an over-sized box and a crappy shipping carrier, or split it up into smaller boxes and used a better carrier. it works for them if you figure this is the end of our business relationship, but the fact is that im never going to buy from these shady bastards again, and never recommend them to anyone either.

Last edited by morbot; 02-23-06 at 08:53 PM.
morbot is offline   Reply With Quote
Old 02-23-06, 08:47 PM   #25
r-dub
likes avocadoes
 
Join Date: Nov 2004
Location: oakland, ca
Bikes: heh, like that info would fit here...
Posts: 1,125
or just notify them that you feel they rendered poor service and you will no longer be using them for bike parts, service, or shipping. If they care, they may try to win you back as a customer.
r-dub is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 03:36 AM.