Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

User Tag List

Reply
 
Thread Tools Search this Thread
Old 04-27-06, 11:18 AM   #1
brunop
hell's angels h/q e3st ny
Thread Starter
 
brunop's Avatar
 
Join Date: Oct 2005
Location: boston area/morningside heights manhattan
Bikes: surly steamroller, independent fabrication titanium club racer, iro jamie roy--44/16, independent fabrication steel crown jewel--47/17, surly karate. monkey (rohloff speed hub), unicycle
Posts: 1,582
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
re-load order?

ok, i ask this respectfully so we don't get into a li'l thingy like we did with king kog and all. plus i know how many re-load fans there are. anyway i ordered a toptube protector on 12 april and roland emailed me an order confirmation and a seperate email saying my credit card had been "processed".

so i still haven't received notice that it's been shipped--the tracking # they said would be sent when they shipped. not that big a deal, but what up? they charge my card and haven't even shipped.

my emails to roland haven't been answered either.

so i'm demanding, but not unreasonably.

any others experience less than swift business with re-load?

thanks!
brunop is offline   Reply With Quote
Old 04-27-06, 11:22 AM   #2
No_Minkah
YOU ARE NOW TUNED IN
 
No_Minkah's Avatar
 
Join Date: Jan 2006
Location: The City that Works
Bikes:
Posts: 1,185
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
everything's custom, it takes longer. But he should answer your email.

(robot voice) DANGER...DANGER...EMOTICON OVERLOAD...
No_Minkah is offline   Reply With Quote
Old 04-27-06, 11:24 AM   #3
EnLaCalle
Radio Bemba 00.0
 
EnLaCalle's Avatar
 
Join Date: May 2005
Location: Rocking the spot.
Bikes:
Posts: 866
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I just got a bag I ordered yesterday. They called me before they shipped, said that my bag should be ready on Friday of last week and that it would ship on Friday at the end of the day or Monday. It didn't ship until Tuesday and I got it yesterday. This indicates to me that they're busy. It was a bit behind schedule, but nothing that I feel the need to complain about. You should just call them if you're that concerned. the numbers on the site. Regardless, there's no doubt in my mind that you'll get it sooner or later.
EnLaCalle is offline   Reply With Quote
Old 04-27-06, 11:28 AM   #4
brunop
hell's angels h/q e3st ny
Thread Starter
 
brunop's Avatar
 
Join Date: Oct 2005
Location: boston area/morningside heights manhattan
Bikes: surly steamroller, independent fabrication titanium club racer, iro jamie roy--44/16, independent fabrication steel crown jewel--47/17, surly karate. monkey (rohloff speed hub), unicycle
Posts: 1,582
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i dig their stuff! i know it's worth the wait. just wish he'd email me back is all. and maybe not charge til they ship.

no biggie!
brunop is offline   Reply With Quote
Old 04-27-06, 11:29 AM   #5
shishi
Senior Member
 
shishi's Avatar
 
Join Date: May 2003
Location: brooklyn, NY
Bikes: Sparton(custon track), Fuji
Posts: 1,290
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Call them. I had ordered a bag and it took them 3-4 weeks to make. No big deal. They let me know this up front and didn't charge me until they actually started making the bag.
shishi is offline   Reply With Quote
Old 04-27-06, 11:31 AM   #6
Momentum
the goal
 
Join Date: Feb 2005
Location: Brixton, London
Bikes: Bob Jackson track
Posts: 457
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by EnLaCalle
I just got a bag I ordered yesterday.
You ordered it yesterday and got it today - that's damn fast.

This is meant to be a joke, it made me smile but I'm quite tired so apologies if you don't find it funny.
Momentum is offline   Reply With Quote
Old 04-27-06, 11:59 AM   #7
marqueemoon
or tarckeemoon, depending
 
marqueemoon's Avatar
 
Join Date: Dec 2005
Location: the pesto of cities
Bikes: Davidson Impulse, Merckx Titanium AX, Bruce Gordon Rock & Road, Cross Check custom build, On-One Il Pomino, Shawver Cycles cross, Zion 737, Mercian Vincitore, Brompton S1L, Charge Juicer
Posts: 7,020
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Why don't you call them?

http://reloadbags.com/shop/contact.php
marqueemoon is offline   Reply With Quote
Old 04-27-06, 12:06 PM   #8
jhnmrk
Senior Member
 
Join Date: Feb 2005
Bikes:
Posts: 355
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
when i ordered my bag i got an email saying that they charge your card when they START making the bag or whatever, not when it's done. i suspect if you go back and read the site and the email confirmations you'll find something to this effect. i also have a feeling shipments only go out once or twice a week, so when you get that tracking number, chances are that it'll be a day or three before the delivery guy picks it up and puts it on a truck.

patience, young grasshopper. only been waiting two weeks!
jhnmrk is offline   Reply With Quote
Old 04-27-06, 12:16 PM   #9
brunop
hell's angels h/q e3st ny
Thread Starter
 
brunop's Avatar
 
Join Date: Oct 2005
Location: boston area/morningside heights manhattan
Bikes: surly steamroller, independent fabrication titanium club racer, iro jamie roy--44/16, independent fabrication steel crown jewel--47/17, surly karate. monkey (rohloff speed hub), unicycle
Posts: 1,582
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by jhnmrk
when i ordered my bag i got an email saying that they charge your card when they START making the bag or whatever, not when it's done. i suspect if you go back and read the site and the email confirmations you'll find something to this effect. i also have a feeling shipments only go out once or twice a week, so when you get that tracking number, chances are that it'll be a day or three before the delivery guy picks it up and puts it on a truck.

patience, young grasshopper. only been waiting two weeks!
we coo'!!
brunop is offline   Reply With Quote
Old 04-27-06, 12:28 PM   #10
iamjberube
idée fixée
 
iamjberube's Avatar
 
Join Date: Sep 2004
Location: back of the house
Bikes:
Posts: 629
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i've had two custom bags from them over the past couple years. great experience both times, but i agree with those who say call. they are definitely busy, and a quick call could let you know what's up.
iamjberube is offline   Reply With Quote
Old 04-27-06, 01:17 PM   #11
celephaiz
I sing the body electric
 
Join Date: Apr 2005
Location: PHL
Bikes: 2006 CrossCheck, Fuji Track 2004
Posts: 694
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Yeah, i ordered a bag in mid-late march and then they called me in the first week of april with some questions on colors and stuff and said they'd cut my materials the next week. I asked how long it would be and they said 3-4 weeks from whenever i had given my cc information. Basically, i waited until 4 weeks had elapsed (which was a weekend so i actually waited until monday- this past one). I called them when i hadn't heard. As it turned out, they had misplaced my order. We got it all straightened out by like 3pm. They called me to come pick up my bag on tuesday at 430pm. So like, definately call them up. I wish i had called earlier and they were very apologetic and sometimes **** just happens but I was quite happy with the response and the product.
celephaiz is offline   Reply With Quote
Old 04-27-06, 01:55 PM   #12
No_Minkah
YOU ARE NOW TUNED IN
 
No_Minkah's Avatar
 
Join Date: Jan 2006
Location: The City that Works
Bikes:
Posts: 1,185
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'm waiting on my own R.E.Load. They said they'd have it out on the 25th.
No_Minkah is offline   Reply With Quote
Old 04-27-06, 02:29 PM   #13
shishi
Senior Member
 
shishi's Avatar
 
Join Date: May 2003
Location: brooklyn, NY
Bikes: Sparton(custon track), Fuji
Posts: 1,290
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I am digging the mini mess that I got from them.
shishi is offline   Reply With Quote
Old 04-27-06, 02:53 PM   #14
sloppy robot
like, really sloppy
 
sloppy robot's Avatar
 
Join Date: Jan 2005
Location: calipornia
Bikes:
Posts: 2,285
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
who doesn't charge when you order?
sloppy robot is offline   Reply With Quote
Old 04-27-06, 03:05 PM   #15
trons
yo yo yo yo yo
 
Join Date: Nov 2005
Location: delaware
Bikes:
Posts: 2,518
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i got a bag around january and it went smoothly. they told me they don't charge your card until they actually start making the bag so i'd definately give them a ring and see what the deal is.
trons is offline   Reply With Quote
Old 04-27-06, 03:36 PM   #16
celephaiz
I sing the body electric
 
Join Date: Apr 2005
Location: PHL
Bikes: 2006 CrossCheck, Fuji Track 2004
Posts: 694
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
just one other thing to add... a bunch of people have pointed out that they charge when they start making the bag and some others have said that they shouldn't charge until they ship. My feeling, and i'm sure it's the same as theirs, is that when you order something custom made, the company needs to charge you when they start making it so you don't cancel and they're left with a custom item that they can't easily sell. I don't know if frame builders do the same thing but i'd imagine it's an up front system too.
celephaiz is offline   Reply With Quote
Old 04-27-06, 04:28 PM   #17
~stella
worst luck ever
 
~stella's Avatar
 
Join Date: Dec 2005
Location: philadelphia
Bikes:
Posts: 244
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i'm pretty sure they send you a confirmation email when your bag is completed, not when it is shipped.
~stella is offline   Reply With Quote
Old 04-27-06, 05:56 PM   #18
8oh4
Senior Member
 
Join Date: Sep 2005
Bikes:
Posts: 54
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I think posting without making a reasonable attempt to contact the company in question (ie calling said company) does more harm than good... I was waiting for a reload order, called and spoke to roland, and now everything's groovy..
I know the OP didnt intend that at all.. I'm just saying that if your not willing to deal with the people your buying from directly then don't buy from them. People need to learn to have a bit more patience...
I mean:
a. custom work
b. small company thats good at what they do
c. their very busy
d. you havent called
8oh4 is offline   Reply With Quote
Old 04-27-06, 06:03 PM   #19
jim-bob
hateful little monkey
 
jim-bob's Avatar
 
Join Date: May 2003
Location: oakland, ca
Bikes:
Posts: 5,274
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'd certainly be more into Reload if they hopped onto bikeforums and called brunop a jackass with no sense of style.
jim-bob is offline   Reply With Quote
Old 04-27-06, 07:48 PM   #20
freebird
Throbbing Member
 
Join Date: Mar 2006
Location: trout fishing in america
Bikes: many
Posts: 729
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by jim-bob
I'd certainly be more into Reload if they hopped onto bikeforums and called brunop a jackass with no sense of style.

Do you want me to do it?

"In your face!"

There.
freebird is offline   Reply With Quote
Old 04-27-06, 10:08 PM   #21
Lucky-Charms
eibwen
 
Join Date: Dec 2004
Bikes:
Posts: 231
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by sloppy robot
who doesn't charge when you order?
For custom work? I don't know, someone with much more faith in people than I have.

However, my BaileyWorks was charged when it shipped, not when I ordered, which is how I expect most of my internet transactions to work.
Lucky-Charms is offline   Reply With Quote
Old 04-27-06, 10:15 PM   #22
wangster
MADE IN TAIWAN
 
wangster's Avatar
 
Join Date: Feb 2005
Location: SF
Bikes: Tarmac, Humble, Makino, Schwinn
Posts: 2,438
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by Lucky-Charms
For custom work? I don't know, someone with much more faith in people than I have.

However, my BaileyWorks was charged when it shipped, not when I ordered, which is how I expect most of my internet transactions to work.

So custom framebuilder should just wait till they ship the frames before they charge? Nice logic, yeah, custom work should be done before any money exchanges hands.
wangster is offline   Reply With Quote
Old 04-27-06, 10:20 PM   #23
Lucky-Charms
eibwen
 
Join Date: Dec 2004
Bikes:
Posts: 231
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by wangster
So custom framebuilder should just wait till they ship the frames before they charge? Nice logic, yeah, custom work should be done before any money exchanges hands.
RE: Who doesn't charge when you order?

Quote:
For custom work? I don't know, someone with much more faith in people than I have.

However, my BaileyWorks (which does not make custom bags) was charged when it shipped, not when I ordered, which is how I expect most of my internet transactions to work (seeing as how I don't roll with custom books from amazon.com, custom cranks from businesscycles.com, or custom pron from yourmomishot.com).
Nice reading comprehension.
Lucky-Charms is offline   Reply With Quote
Old 04-27-06, 10:55 PM   #24
wangster
MADE IN TAIWAN
 
wangster's Avatar
 
Join Date: Feb 2005
Location: SF
Bikes: Tarmac, Humble, Makino, Schwinn
Posts: 2,438
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
oops... me no smart today.
wangster is offline   Reply With Quote
Old 04-27-06, 11:01 PM   #25
stendhalian
summer vacation since '85
 
stendhalian's Avatar
 
Join Date: Dec 2005
Location: vancouver, canada
Bikes: vitali alu road frame conversion, debernardi track
Posts: 657
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
just got my reload from seattle shipped to vancouver...all business done over the phone. bag arrived way before they said it would. i love the bag, the service over the phone was amazing...reload rules!!
stendhalian is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 04:44 AM.