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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 09-02-06, 11:34 AM   #1
baldylocks
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Suprspokes Again

So, in the last couple days I've had an ongoing email chat with a guy at superspokes because he took the time to follow up with me about some problems I had with an order. I gotta' say, that's a pretty stand up move on their part. Mistakes happen and at least they copped to it, and in the end were pretty ****in cool about it.
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Old 09-02-06, 02:54 PM   #2
srsly
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Quote:
Originally Posted by baldylocks
So, in the last couple days I've had an ongoing email chat with a guy at superspokes because he took the time to follow up with me about some problems I had with an order. I gotta' say, that's a pretty stand up move on their part. Mistakes happen and at least they copped to it, and in the end were pretty ****in cool about it.
lucky you. i related my story in the other thread, and i still won't ever buy from them or reccomend them to anyone else. have you actually gotten your order yet? or a tracking number? either way, aside from their spotty customer service, i wouldn't order from them for the sole reason they take for freakin' ever to do anything.
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Old 09-02-06, 05:51 PM   #3
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Yeah, I related my story in the other thread too. All I'm saying is the guy tried to make it right when he realized what was up with my order. And yes I did get my stuff. Anyway, after the screw up they did try to right it, and there is something to be said for that.
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Old 09-02-06, 06:07 PM   #4
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kinda sad that fulfilling an order and talking to the customer when there's a problem is now considered noteworthy business practice. last i checked that's what they were supposed to be doing in the first place.
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Old 09-02-06, 06:12 PM   #5
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I'm just saying that what happened to my order seems to be a mistake and the guy appologized. I agree that that's how it is supposed to work, but **** happens sometimes and the guy tried to make up for it.
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