Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

User Tag List

Reply
 
Thread Tools Search this Thread
Old 09-23-06, 01:40 PM   #1
xpenny
xpenny
Thread Starter
 
Join Date: Aug 2006
Location: Boston, MA
Bikes: Trek Madone 4.5 2008
Posts: 195
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Mean LBS guys

I took my cheap road bike which I got from online (about $300 , not cheap for me actually) and asked them advice about how to convert it to an SS. It's not a fixie/SS specialized shop so they don't have
the parts that I need. But they kept talking to their own people like " it's just a low quality bike he got online". I really felt humiliated, even though they were not talking to me. And when I realized they don't store track crank and freewheel in stock and asked them what I should measure to make sure I could buy a compatible crankset myself, a first guy just kept saying he does not know I am asking (I was sure that I have made myself clear), and finally a second guy made it clear:" if you ask us to do it for you, we can measure and determine what you need based on our own knowledge (if they have any); but if you want some free advice, we don't do that". All right, maybe I was just too stupid not to get that message earlier. I don't know how expensive or professional their knowledge is, but I just feel miserable for them.
xpenny is offline   Reply With Quote
Old 09-23-06, 02:02 PM   #2
Alrocket
sport fanatic
 
Join Date: Apr 2004
Location: Dublin, Ireland
Bikes: Trek 4300, Surly Cross Check
Posts: 479
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Wow, what a bunch of pr!cks. Next LBS, f#ck those guys.
Alrocket is offline   Reply With Quote
Old 09-23-06, 02:09 PM   #3
baldylocks
Alba-Core
 
baldylocks's Avatar
 
Join Date: Mar 2006
Location: DC
Bikes: Kogswell Model G, Surly Pacer, Pake
Posts: 708
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
There's enough know how on this forum, let's help him out. Whatca need to know?
baldylocks is offline   Reply With Quote
Old 09-23-06, 02:14 PM   #4
jankon73
PKF
 
jankon73's Avatar
 
Join Date: Apr 2006
Bikes: Cannondale R700, Cannondale Scalpel, Fuji Royale II, Surly Steamroller, Giant OCR2, G.T. Avalanche 2.0, Red Motobecane, Echo
Posts: 52
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I agree. Ask here, and you shall aquire all kinds of cool info.

I propose a page rating bike shops similar to the way MTBR rates bikes!
Eh? Eh?
jankon73 is offline   Reply With Quote
Old 09-23-06, 02:14 PM   #5
blu3d0g
Senior Member
 
Join Date: Apr 2006
Location: Boston, MA
Bikes: trek 6700 mtb, raleigh rush hour
Posts: 326
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
man, if people are being that ****ty, name the LBS so the rest of us know to stay away.
blu3d0g is offline   Reply With Quote
Old 09-23-06, 02:24 PM   #6
xpenny
xpenny
Thread Starter
 
Join Date: Aug 2006
Location: Boston, MA
Bikes: Trek Madone 4.5 2008
Posts: 195
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
It's Durst Cycle in urbana, Illinois. You guys are right. I should have asked in here in first.
xpenny is offline   Reply With Quote
Old 09-23-06, 02:26 PM   #7
spider-man
Ferrous wheel
 
Join Date: Apr 2005
Location: New Orleans
Bikes: 2004 Gunnar Rock Hound MTB; 1988 Gitane Team Pro road bike; 1986-ish Raleigh USA Grand Prix; mid-'80s Univega Gran Tourismo with Xtracycle Free Radical
Posts: 1,388
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I agree the shop could have been more diplomatic and shouldn't have talked trash about your bike. But if someone came to my shop and asked me to help them figure out what part they should order from someone else, for a bike they bought somewhere else, I wouldn't be very accommodating.
spider-man is offline   Reply With Quote
Old 09-23-06, 02:33 PM   #8
xpenny
xpenny
Thread Starter
 
Join Date: Aug 2006
Location: Boston, MA
Bikes: Trek Madone 4.5 2008
Posts: 195
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by spider-man
I agree the shop could have been more diplomatic and shouldn't have talked trash about your bike. But if someone came to my shop and asked me to help them figure out what part they should order from someone else, for a bike they bought somewhere else, I wouldn't be very accommodating.

If I own a shop, I prefer to be opened and let the customers choose what they really need. I know I will lose some at the beginning, but the faith I keep is they will come back or bring more of their friends due to the way they are treated.
xpenny is offline   Reply With Quote
Old 09-23-06, 02:36 PM   #9
spider-man
Ferrous wheel
 
Join Date: Apr 2005
Location: New Orleans
Bikes: 2004 Gunnar Rock Hound MTB; 1988 Gitane Team Pro road bike; 1986-ish Raleigh USA Grand Prix; mid-'80s Univega Gran Tourismo with Xtracycle Free Radical
Posts: 1,388
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Faith doesn't pay the bills.

I guarantee you if you go to an automotive dealership with your car you bought across town, and ask them for free advice on what part you should order from the shop across town, you'll get a similar reaction.

Last edited by spider-man; 09-23-06 at 03:04 PM.
spider-man is offline   Reply With Quote
Old 09-23-06, 03:05 PM   #10
Boss Moniker
It's an old photo
 
Boss Moniker's Avatar
 
Join Date: Aug 2006
Location: Entropia
Bikes: Cannondale R500, Specialized Hardrock
Posts: 774
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Really depends on if you know the guys or not. A LBS I kind of like has a wide plethora of cold college guys who think that just because they know the difference between an OCR and a TCR they are better bikers for it.. or something. But I know a couple of the guys and they can be kind of nice if you give them specific tasks.. like teenagers! Here's a tip:

Say, "I need such and such a part, but I don't know what size or if you carry it. How about we determine it, and if you don't have it, order it for me". They like doing that because they make a profit off the wholesale prices they get (so long as it's not a vintage or really rare part).
Boss Moniker is offline   Reply With Quote
Old 09-23-06, 03:08 PM   #11
jane fixie
Newbie
 
Join Date: Sep 2006
Bikes:
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
i mean, what do you expect?!
jane fixie is offline   Reply With Quote
Old 09-23-06, 03:26 PM   #12
lyeinyoureye
Senior Citizen
 
lyeinyoureye's Avatar
 
Join Date: Feb 2005
Location: no
Bikes: yes
Posts: 1,347
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by spider-man
I guarantee you if you go to an automotive dealership with your car you bought across town, and ask them for free advice on what part you should order from the shop across town, you'll get a similar reaction.
Really? I've asked a couple automotive parts people about cross-referencing part numbers and they've been very polite. I suppose if you asked a salesperson about the same thing they'd be an asshat, but they're always asshat's unless you're actually buying a car. Imle, it depends on the person as opposed to the store. I've met some cool people and some asshats, YMMV.
lyeinyoureye is offline   Reply With Quote
Old 09-23-06, 03:34 PM   #13
dirtyphotons
antisocialite
 
dirtyphotons's Avatar
 
Join Date: Apr 2006
Bikes:
Posts: 3,385
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
it's a rare thing to find a mechanic who will enthusiastically help you with being a total cheapskate.

if you do find one, bring him/her a six pack once in awhile. they deserve it and you'll find that they probably know lots of ways to save you money...
dirtyphotons is offline   Reply With Quote
Old 09-23-06, 03:48 PM   #14
spider-man
Ferrous wheel
 
Join Date: Apr 2005
Location: New Orleans
Bikes: 2004 Gunnar Rock Hound MTB; 1988 Gitane Team Pro road bike; 1986-ish Raleigh USA Grand Prix; mid-'80s Univega Gran Tourismo with Xtracycle Free Radical
Posts: 1,388
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by lyeinyoureye
Really? I've asked a couple automotive parts people about cross-referencing part numbers and they've been very polite. I suppose if you asked a salesperson about the same thing they'd be an asshat, but they're always asshat's unless you're actually buying a car. Imle, it depends on the person as opposed to the store. I've met some cool people and some asshats, YMMV.
To be forthright, I don't drive, so I can't very well conduct the experiment.

I will do this one, though: I'll buy a slice of apple pie from my local pastry shop (LPS) and take it to the other pastry shop down the street. There, I'll explain to them that I bought my piece of pie down the street, and I'm wondering if they can give me advice on what sort of beverage I should order to go with it when I go back to my LPS.

(For the record, I know what beverage goes with the apple pie. This is just an experiment.)

Last edited by spider-man; 09-23-06 at 04:04 PM.
spider-man is offline   Reply With Quote
Old 09-23-06, 04:04 PM   #15
lyeinyoureye
Senior Citizen
 
lyeinyoureye's Avatar
 
Join Date: Feb 2005
Location: no
Bikes: yes
Posts: 1,347
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
You must get some looks for that!
lyeinyoureye is offline   Reply With Quote
Old 09-23-06, 04:57 PM   #16
2manybikes
Dog is my co-pilot
 
2manybikes's Avatar
 
Join Date: Jun 2003
Bikes: 2 many
Posts: 15,765
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 130 Post(s)
Most bike shops have workers who fix bikes and sell bikes, and do everything else in the shop. They don't have a sales person who can spend time with you if the shop has any other work to do. They just can't afford it. Time for you is time away from fixing or assembling bikes, selling bikes, etc.

You did get the message, but they should be able to deliver the message in a nice way without putting down your bike, or you. There is always a nice way to say "We don't do that"
Even if it is delivered in a nice way some people never get it anyway, that becomes frustrating over the years. People don't understand the logistics of a small place where one person has many jobs and can't accommodate everyone all at once.

Just try and see it from the bike shop point of view. You want then to stop working, tell you how to do the job yourself, and tell you what to order? Were you then going to leave and get the parts on line, and do the work yourself?

What happens to the shop if most customers do that? ~ No more bike shop.

What would you do in that position? It's not easy.
2manybikes is offline   Reply With Quote
Old 09-23-06, 05:04 PM   #17
2manybikes
Dog is my co-pilot
 
2manybikes's Avatar
 
Join Date: Jun 2003
Bikes: 2 many
Posts: 15,765
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 130 Post(s)
Quote:
Originally Posted by lyeinyoureye
Really? I've asked a couple automotive parts people about cross-referencing part numbers and they've been very polite. I suppose if you asked a salesperson about the same thing they'd be an asshat, but they're always asshat's unless you're actually buying a car. Imle, it depends on the person as opposed to the store. I've met some cool people and some asshats, YMMV.
The car dealership can afford to have people to work with you and not work on cars at the same time.

Typically but not always, the bike shop has the same person trying to do mechanical work ,everything else in shop, and take care of you at the same time. There is not the profit of a car dealership to afford another way.

The way a car dealership works has nothing to do with the way most bike shop need to operate.
However most people assume it does. This is the problem.
2manybikes is offline   Reply With Quote
Old 09-23-06, 05:30 PM   #18
dutret
Banned
 
Join Date: May 2005
Location: GA
Bikes:
Posts: 5,317
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by 2manybikes
Typically but not always, the bike shop has the same person trying to do mechanical work ,everything else in shop, and take care of you at the same time.
I don't know what bike shops you go to but the vast majority have seperate sales staff and mechanics. Sometimes the mechanics may come out on the floor to sell stuff but it's nto the main part of thier job.

While I hate the "support your lbs nazis" going into a shop and asking what to order is pretty low. If you can;t figure it out yourself let them order it for you and take their markup. If you are talking about buying track cranks you can clearly afford it.

I'll take elitist jackasses at a bike shop any day over the usual clueless know it all morons that will insist that they know what you need better then you and without fail give something that is not at all what you need and then argue with you when you refuse it.
dutret is offline   Reply With Quote
Old 09-23-06, 05:49 PM   #19
stet
\m/ (>,<) \m/
 
stet's Avatar
 
Join Date: Nov 2004
Location: Philadelphia
Bikes: 1973 Windsor Pista, Surly CrossCheck, Jamis Exile SS MTB
Posts: 141
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by dirtyphotons
it's a rare thing to find a mechanic who will enthusiastically help you with being a total cheapskate.
AMEN!
stet is offline   Reply With Quote
Old 09-23-06, 05:55 PM   #20
hyperRevue
King Among Runaways
 
hyperRevue's Avatar
 
Join Date: Mar 2005
Location: MKE
Bikes: 2004 Bianchi Pista, Cannondale Track, Soma Pake, Schwinn Breeze
Posts: 4,215
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by dutret
know it all...that will insist that they know what you need better then you
Not to take this off topic, but that is a very apt description of you on here.
Just sayin'


And the shop at which I work has 1 person who acts as the salesperson. When she isn't there, it's the mechanics' job to deal with sales.

In Milwaukee, it's about half and half between shops that have dedicated sales people and those that don't.
__________________
"I owe everyone an apology" - hyperrevue
hyperRevue is offline   Reply With Quote
Old 09-23-06, 08:37 PM   #21
jyossarian
SERENITY NOW!!!
 
jyossarian's Avatar
 
Join Date: Aug 2005
Location: In the 212
Bikes: Haro Vector, IRO Rob Roy, Bianchi Veloce
Posts: 8,756
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I think if the LBS starts off by calling it a low quality bike right in front of you, then doesn't offer to order the parts you need, you should go find another LBS. It's your money, go spend it somewhere you feel comfortable.
__________________
HHCMF - Take pride in your ability to amaze lesser mortals! - MikeR



We demand rigidly defined areas of doubt and uncertainty!
jyossarian is offline   Reply With Quote
Old 09-24-06, 06:13 AM   #22
dutret
Banned
 
Join Date: May 2005
Location: GA
Bikes:
Posts: 5,317
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by hyperRevue
Not to take this off topic, but that is a very apt description of you on here.
Just sayin'

yeah except I was talking about insisting you need an FR5 instead of a BB7 or rubber cement instead of rim cement. Stuff that simply won't work. I've never told anyone they need something they didn't only pointed out that the choices they make are aesthetic not practical. There is a difference between opining on what works best and the rank incompentance common in LBS employees(especially sales staff.)


Everywhere I've lived it's been at least 80/20 big shops/little ones.
dutret is offline   Reply With Quote
Old 09-24-06, 06:24 AM   #23
LóFarkas
LF for the accentdeprived
 
Join Date: May 2005
Location: Budapest, Hungary
Bikes:
Posts: 3,549
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by spider-man
Faith doesn't pay the bills.
Returning customers do.
LóFarkas is offline   Reply With Quote
Old 09-24-06, 06:40 AM   #24
dutret
Banned
 
Join Date: May 2005
Location: GA
Bikes:
Posts: 5,317
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by LóFarkas
Returning customers do.
not if they are not going to buy anything substantial or pay you for labor.
dutret is offline   Reply With Quote
Old 09-24-06, 09:03 AM   #25
operator
cab horn
 
Join Date: Jun 2004
Location: Toronto
Bikes: 1987 Bianchi Campione
Posts: 28,306
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by dutret
not if they are not going to buy anything substantial or pay you for labor.
Perfect!! You got the LBS attitude nailed down! Are you sure you don't work at one of those awesomely high priced and snobby shops? I guess you've never heard of the term word of mouth, or reference.
operator is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 06:43 PM.