Again, I upsetted another LBS guy today. This is the second time such thing happens, in two
different LBSs. I had a dawes lightning sports and wanna fix it. I got a set of Mavic/Formula
from bicyclewheels.com, sugino RD 165cm crank from sheldon brown, soma cogs and lockring
from nashbar. I naively went to an LBS for help simply because I don't have a crank puller and
maybe his professionality can help me figure out how to optimize the chainline. I mean I
am planning to pay for the labor, advices and additional parts if needed. So I am gonna copy
the conversation verbatim between me and the LBS guy (who is the only employee in that LBS, in fact, I
think he owns that shop) from the moment I walked into the shop:
me: Hey, how's going
LBS: what's up. (without looking at me)
me: I got some question. Recently I've been trying to convert my roadie to a fixie. I got some parts and I need some help.
LBS: where did you get the parts?
me: .....I got them online.
LBS: then why are you wasting my time here?
me: (embarrassed) but I don't have the tools
LBS: well I am sure that you don't. You can get the tools online and they would tell you how to use them.
me: so you are not gonna do it?
LBS: abso-fxxking-lutely not! First of all, your project is trying to take a good bike and convert it
to what it's not designed for.
me: all right, thanks.
Then I just left the shop. Why this guy was so agitated? Are all the LBS guys hating online parts? Maybe
I am missing something about how an LBS makes a living by ordering parts for customers. Anyone think that my request is humiliating their professionality, or just because of their self-protection?