Does anyone know where IRO is?
#1
Senior Member
Thread Starter
Join Date: Mar 2005
Location: Illinois
Posts: 211
Bikes: Kona Hoss Deluxe, Rans Tailwind, KHS Solo One SE
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Does anyone know where IRO is?
I left 3 e-mails, 1 phone call on answering machine, and 2 phone calls where nobody is picking up.
Are they out of town or just busy? Anyone know the best time to reach them?
Are they out of town or just busy? Anyone know the best time to reach them?
#2
Gone, but not forgotten
Join Date: Oct 2004
Location: Toronto
Posts: 4,508
Bikes: spicer fixie, Haro BMX, cyclops track, Soma Double Cross, KHS Flite 100
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Tony is alive. Calm down and learn patience grasshopper. He is one man and can only do so much.
#5
eert a ekil yzarc
Join Date: Oct 2000
Location: Pasadena TX
Posts: 2,560
Bikes: many bikes
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Lost count in 2005
#6
Senior Member
Join Date: Oct 2005
Location: Boston
Posts: 290
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
everyone says that IRO has great customer service, and they do, when you can get a hold of them. You guys always say that there are so many of these "what happened to iro" threads. If there are so many, that to me says that the customer service isn't all it's said to be. I do understand that its only two people there but they could at lease take 20 minutes at the end of every day to return emails. Just my 2 cents.
#7
dutret has a posse
Join Date: Jul 2006
Location: washington dc
Posts: 3,155
Bikes: IRO Angus 53, Marinoni Special 54, LMNO Custom Road Bike, Guerciotti TT, Late 60s Bottechia Road, Univega Via Montega beater/polo/rain bike.
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Well then, use those two cents to start a two person business where you answer all of your emails.(being an ass, don't take it seriously)
It really is easy to pick up a phone and call him. Email is not reliable due to spam filters and junk mail blockers and all though stuff.
It really is easy to pick up a phone and call him. Email is not reliable due to spam filters and junk mail blockers and all though stuff.
#8
Senior Member
Join Date: Oct 2005
Location: Boston
Posts: 290
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
yea youve got a point. I'm not trying to say that it's easy to run a business like that, and when I have dealt with tony he was awesome. But i've been in the same boat where I have been trying to find out about my order and never heard back for about a week. All i'm saying is that maybe they could take a few minutes at the end of every day to reply to messages, whether email or phone.
#9
Gone, but not forgotten
Join Date: Oct 2004
Location: Toronto
Posts: 4,508
Bikes: spicer fixie, Haro BMX, cyclops track, Soma Double Cross, KHS Flite 100
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
I'd be willing to be hes spending a couple hours on emails at the end of every day. IRO is a very value oriented company. If you want the phone aswered first ring, he's going to have to hire a salesperson, and you're going to be paying more for the bike. If you want instant service go to the LBS (even that is a stretch!)