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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 02-14-07, 10:54 AM   #1
benoist
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Can't Order -- IRO Bulk Order

I hate to start a thread just for this, but I've been trying to get a hold of someone at IRO for four days with no luck. Has anyone been able to order through IRO's website for the past week or so? The deadline is quickly approaching and I can't get my deposit in. Is anyone in the same boat? Has anyone reached IRO via phone?

I want my frame! :C
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Old 02-14-07, 11:02 AM   #2
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1-800-CALL-IRO-CUZ-WE-CANT-HELP-YOU.com + persistence.
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Old 02-14-07, 11:22 AM   #3
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1-800-CALL-IRO-CUZ-WE-CANT-HELP-YOU.com + persistence.
Well, it sounds like the OP did call IRO, but no one is answering. The OP wants to know if someone else has had the same problem.
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Old 02-14-07, 11:36 AM   #4
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that's where the + persistence part comes in. people have mentioned this all over all of the IRO threads, having a hard time with the order. and people always have a hard time reaching IRO, probably because they are a very small operation and lots of people call.

OP, just keep calling and send an email or two. you'll get through eventually.
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Old 02-14-07, 11:39 AM   #5
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For the 32476234109807th time, this is the Singlespeed And Fixed Gear forum, not the IRO Customer Service and Support forum.
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Old 02-14-07, 11:40 AM   #6
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Well IRO just got a foot or more of snow...maybe they aren't at work. Be patient...and maybe you can have mine if you want a green 56cm.
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Old 02-14-07, 12:31 PM   #7
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i called IRO yesterday and put my deposit in with tony. they answered on the second ring around lunchtime.

if the 917 number doesn't work, try the 570 one (the tech line) and they'll transfer you over.
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Old 02-14-07, 03:37 PM   #8
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I ordered an Angus on 2/2 and checked the site last Thurs for an updated status and found their shopping cart servers down. Its been the same since. But as others have said, just continue calling them. They use Zen Cart, an opensource shopping cart program for their orders.

Its my first experience with IRO but i'm not worried. They seem to be a small outfit. I know it will arrive eventually. I'm having a custom paint job done by a friend anyways and it won't see pavement until late March.

Curious. Has anyone visited their current setup in PA? How many folks work there?
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Old 02-14-07, 04:21 PM   #9
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Quote:
Originally Posted by Grasschopper
Well IRO just got a foot or more of snow...maybe they aren't at work. Be patient...and maybe you can have mine if you want a green 56cm.

Big deal, I just drove 280 miles right thru the heart of the storm.

I dig Tony, think he's about the straightest shooter going but for the life of me can't understand the lack of customer interfacing. An answering machine would be a step forward.
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Old 02-14-07, 05:16 PM   #10
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and aways full
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