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  1. #1
    Let's keep it in Zone 2 chevahh's Avatar
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    So my IRO just came in...

    And I'm disappointed! My front wheel's dishing is off. Which means I have to email Tony (you know how that goes) and hopefully get a new wheel which is going to take two weeks to get to my house, which means I'll have a bike for two weeks, but I won't be able to use it.

  2. #2
    Tarck bike dot com
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    Local
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    Quote Originally Posted by thequickfix View Post
    Mah Arrospok Skids Hella Stupid Fresh

  3. #3
    Let's keep it in Zone 2 chevahh's Avatar
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    I
    don't
    have
    the
    money
    I
    just
    bought
    a
    $600
    bike

  4. #4
    alright now ahand's Avatar
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    yeah, if i were you i'd get it redished or relaced at a lbs. it'd be pretty simple for a good wheelsmith.

  5. #5
    live.fast.ride.faster VelocitÓ's Avatar
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    Quote Originally Posted by ahand View Post
    yeah, if i were you i'd get it redished or relaced at a lbs. it'd be pretty simple for a good wheelsmith.
    and cost less than $20 which is change compared to $600
    [SIGPIC][/SIGPIC]

  6. #6
    Let's keep it in Zone 2 chevahh's Avatar
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    this is true. but I'm a little disappointed. I just payed $600 for a bike that is "broken" that's unacceptable

  7. #7
    cab horn
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    $6 spoke key and do it yourself. I mean, you obviously know how to check that it is out of dish. It's pretty simple to make it right.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  8. #8
    live.fast.ride.faster VelocitÓ's Avatar
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    its not broken. wheels often need to be trued/dished when you buy them
    [SIGPIC][/SIGPIC]

  9. #9
    Senior Member Ziemas's Avatar
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    I feel your pain. I've been waiting literally MONTHS for some cranks from IRO. They were supposed to be shipped with my group buy RR frame which I was told would ship in early March. It shipped in early April (I was very understanding about the delay - problems with the post office). What really cheesed me off though is that the cranks weren't in the package, although they were on the packing list so I paid taxes and duty on them! I called Tony the day I received the package with the missing parts, and he told me he'd send out the cranks.

    I called a week after initially contacting him about the missing crank to ask if it had been shipped yet and was told that they would 'ship tomorrow or the next day'. WTF? Today is 'the next day', so I still have no idea if they've been sent yet.

    I have bought several times from IRO, and have defended them on this board against charges of bad customer service, but my patience and understanding is really wearing thin at this point.

  10. #10
    Let's keep it in Zone 2 chevahh's Avatar
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    well this is all new to me. What would you guys do? because really I have very little money. lbs? or get a new wheel from tony? I think I'd have to pay for shipping for that wheel though right?

  11. #11
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    I had to get my IRO's wheel's trued up after a month or so. Just ride it for a little bit, then call it maintenaince.

    I however was able to trade a 6 pack for the truing, you might be able to do the same at your LBS.

  12. #12
    live.fast.ride.faster VelocitÓ's Avatar
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    go to your LBS. cheaper. quicker. they are your friends.
    [SIGPIC][/SIGPIC]

  13. #13
    cab horn
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    Quote Originally Posted by Ziemas View Post
    I feel your pain. I've been waiting literally MONTHS for some cranks from IRO. They were supposed to be shipped with my group buy RR frame which I was told would ship in early March. It shipped in early April (I was very understanding about the delay - problems with the post office). What really cheesed me off though is that the cranks weren't in the package, although they were on the packing list so I paid taxes and duty on them! I called Tony the day I received the package with the missing parts, and he told me he'd send out the cranks.

    I called a week after initially contacting him about the missing crank to ask if it had been shipped yet and was told that they would 'ship tomorrow or the next day'. WTF? Today is 'the next day', so I still have no idea if they've been sent yet.

    I have bought several times from IRO, and have defended them on this board against charges of bad customer service, but my patience and understanding is really wearing thin at this point.
    The cranks are heavy anyways. You don't want them.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  14. #14
    Banned.
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    just get the LBS to do it. you gotta support your local shops sometimes, and it'll be less of a hassle. just ask a buddy for the money, and treat him to beers one night out or something.

  15. #15
    Senior Member Ziemas's Avatar
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    Quote Originally Posted by operator View Post
    The cranks are heavy anyways. You don't want them.
    The cranks are just fine for city riding.

  16. #16
    Let's keep it in Zone 2 chevahh's Avatar
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    Quote Originally Posted by Ziemas View Post
    I feel your pain. I've been waiting literally MONTHS for some cranks from IRO. They were supposed to be shipped with my group buy RR frame which I was told would ship in early March. It shipped in early April (I was very understanding about the delay - problems with the post office). What really cheesed me off though is that the cranks weren't in the package, although they were on the packing list so I paid taxes and duty on them! I called Tony the day I received the package with the missing parts, and he told me he'd send out the cranks.

    I called a week after initially contacting him about the missing crank to ask if it had been shipped yet and was told that they would 'ship tomorrow or the next day'. WTF? Today is 'the next day', so I still have no idea if they've been sent yet.

    I have bought several times from IRO, and have defended them on this board against charges of bad customer service, but my patience and understanding is really wearing thin at this point.
    I kinda know what you mean too. sorta. I mean they never get back at emails, and they never answer their phone. which is very very frustrating. but when they do light shines down from heaven and they are some of the nicest, friendliest people around. so I'm kinda stuck in between like you. I guess I'll take all of your advice and just go to an lbs then.

  17. #17
    hateful little monkey jim-bob's Avatar
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    Are you absolutely positive that the wheel is straight in the dropouts?

  18. #18
    Senior Member Ziemas's Avatar
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    Front wheel dishing? Do you mean it's out of true? Have a friend or an LBS deal with it. It'll be cheap and quick, and you'll be riding a lot sooner than if you start shipping wheels back and forth to be trued.

  19. #19
    Let's keep it in Zone 2 chevahh's Avatar
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    Quote Originally Posted by jim-bob View Post
    Are you absolutely positive that the wheel is straight in the dropouts?
    I'm absolutely positively positive. I went to two bike shops, both of which said the same thing: the wheel's dishing was off. so there you go

  20. #20
    live.fast.ride.faster VelocitÓ's Avatar
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    Quote Originally Posted by chevahh View Post
    I'm absolutely positively positive. I went to two bike shops, both of which said the same thing: the wheel's dishing was off. so there you go
    you already went to the shop but didnt think to get it fixed? what did the mechanic say when you walked away?
    [SIGPIC][/SIGPIC]

  21. #21
    Let's keep it in Zone 2 chevahh's Avatar
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    Quote Originally Posted by VelocitÓ View Post
    you already went to the shop but didnt think to get it fixed? what did the mechanic say when you walked away?
    well if you read a few lines up you'll see that I have "very little money". I realize that it would only cost $20, but that's $20 I don't need to spend if i can just get it repaired for free by Tony, which I now know that i can't. So! I'm going to an lbs tomorrow. DONE

  22. #22
    The Man
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    You would pay as much on shipping as you would to get it redished.

  23. #23
    stay free. frankstoneline's Avatar
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    Quote Originally Posted by chevahh View Post
    I
    don't
    have
    the
    money
    I
    just
    bought
    a
    $600
    bike
    A spoke wrench from the LBS costs like, 8 dollars. Shake out your couch.
    Isn't dishing usually achieved by using shorter spokes on one side than the other? Pending he laced a front wheel with spokes for a rear road wheel, the true is probably a little off. no big deal.
    xoxo David
    Quote Originally Posted by metaljim View Post
    katana's out frank! always be ready.
    <edited>

  24. #24
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    Why the crap did you post this here before even contacting Tony. Shipping a new wheel sounds like it is way costlier than having the LBS do it. And maybe Tony could have given you a discount on your next purchase or something.

  25. #25
    stay free. frankstoneline's Avatar
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    Quote Originally Posted by stevo9er View Post
    Why the crap did you post this here before even contacting Tony. Shipping a new wheel sounds like it is way costlier than having the LBS do it. And maybe Tony could have given you a discount on your next purchase or something.
    Because CLEARLY the benefits will be greater if he stirs a whole bunch of internet tough d00dz into a fury and then threatens a mob scene.
    xoxo David
    Quote Originally Posted by metaljim View Post
    katana's out frank! always be ready.
    <edited>

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