LEADER bikes customer service props!
i just wanted to publicly give props to chris at leader bikes for his hard work and professionalism. I ordered one of their less expensive fixed LT720R 'messenger' frames and it came in damaged from what appeared to be mishandled shipping by ups. Although under great stress from a recent re supply he kindly offered to remedy the situation with a new frame and expedited shipping. (i had nightmare visions of having to wait the 5-10 days for ups to return the frame and then another 5-10 for leader to send a new one back)
i know to most people this probably just sounds like someone doing their job, but I have found more and more that this kind of no questions asked, problem/solution, service is becoming quite a luxury.
thanks for taking the time to read this.
Last edited by lomoid; 07-07-08 at 12:59 PM.