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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 07-07-08, 12:53 PM   #1
lomoid
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LEADER bikes customer service props!

i just wanted to publicly give props to chris at leader bikes for his hard work and professionalism. I ordered one of their less expensive fixed LT720R 'messenger' frames and it came in damaged from what appeared to be mishandled shipping by ups. Although under great stress from a recent re supply he kindly offered to remedy the situation with a new frame and expedited shipping. (i had nightmare visions of having to wait the 5-10 days for ups to return the frame and then another 5-10 for leader to send a new one back)

i know to most people this probably just sounds like someone doing their job, but I have found more and more that this kind of no questions asked, problem/solution, service is becoming quite a luxury.




thanks for taking the time to read this.

Last edited by lomoid; 07-07-08 at 12:59 PM.
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Old 07-07-08, 12:56 PM   #2
westokyo
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Good to hear that. And yes, regular service does seem like a luxury these days.
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