You bought a brand new fixed gear for your g/f/wife and you took it into get an adjustment on the headset and the tech got nasty tool marks all over it? Yeah ok so it was an REI tech, but still. I am never off before 7pm and REI has the tools and stays open unti 9.
This bike has a lot of sentimental value to me because it's replacing a bike that was stolen from my g/f shortly after we met about seven years ago. She was totally heartbroken. This bike was perfect until the guy put idiot marks all over the black paint. I am seriously thinking about making REI replace the whole headset before I give it to her. I could barely even get the guys to document that they scratched it up.