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  1. #1
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    BikesDirect stock pedals-- stripped my crank!

    Hey- I am currently riding the 2009 Dawes SST. Below is my story about how my pedal stripped all the threading out of the crank. The story is told in an e-mail to a BD representative. I am awaiting response and I was hoping somebody here could provide some information that might help me get this fixed with minimal frustration, work, and monetary strain.

    Hello!
    I recently purchased the 2009 Dawes SST from your website. For the most part, the experience was pleasant and satisfactory. Except for the pedals. The first day I rode my bike the left pedal started clicking at every rotation. I took it out and re-installed it and it stopped the clicking. Obviously there was a problem with the threading on the pedal--but the problem went away and I continued to ride for about a month. A few days ago I went for a ride and noticed that the pedal was no longer perpendicular to the crank. This caused the pedaling to be a bit awkward so I turned around and came home. Upon inspection I realized that the pedal needed to be taken out and re-threaded into the crank; but of course this was quite difficult. The pedal would not come out. I spent about an hour and when it finally came out, it had stripped all the threading out of the crank.
    I think that it is quite obvious that something was defective. I know that BD refers customers to the manufacturer for warranty issues, but BD does not provide the manufacturer for the pedals. I was hoping that you could give me the pertinent information. I am working on re-threading the crank, but the bolt in the pedal is a very obscure size. I am sure you can understand my frustration! Any and all help is appreciated.

  2. #2
    Senior Member longbeachgary's Avatar
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    This quote is from the bikes direct website. I'm thinking they are not going to fix under warranty.



    NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS ETC BEFORE AND AFTER EVERY RIDEStripped threads, cranks, pedals etc are due to those parts not being tightened enough by the rider and are not covered by warranty

  3. #3
    lungbuster estabro's Avatar
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    +1. Sounds like user error. If there was a problem with the threading you would have known the 1st time you removed it. Buy a new crank arm and be done with it.

  4. #4
    One skid from blown knees bigbris1's Avatar
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    I thought I had a bad left crank arm on my Windsor & BD sent me a new one. Turns out I didn't need it so if you want it it's yours. Black 170mm.

  5. #5
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    Thank you for the info, everybody. Despite the fact that I remember tightening the pedals quite well, and experiencing immediate problems, I must admit that it could have been my fault.

    Bigbris1-- I would be extremely grateful for that crank arm! Seriously!
    Should I paypal you some cash for shipping? Maybe you should PM me some info. Thanks!

  6. #6
    cab horn
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    This is user error.

    Incorrect torque, or more likely cross threaded upon installation. And i'm guessing the OP didn't bother putting any grease on the threads either. That is also assuming the left/right pedal were put on to their proper crank arms as well.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  7. #7
    cab horn
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    Quote Originally Posted by longbeachgary View Post
    This quote is from the bikes direct website. I'm thinking they are not going to fix under warranty.



    NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, CRANKS, PEDALS ETC BEFORE AND AFTER EVERY RIDEStripped threads, cranks, pedals etc are due to those parts not being tightened enough by the rider and are not covered by warranty
    I'm sure they know that properly torqued lockrings/cogs/cranks/pedals don't need to be retorqued after every ride. This is just to rightly so cover their own ass as you get a plethora of people who have no idea what they're doing when assembling a bike.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  8. #8
    cab horn
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    Quote Originally Posted by dougland89 View Post
    bb is a nice guy. really, that's class right there. good looking
    And before you put your pedals on the new crank arm, make sure you're actually putting the left pedal on. If all you have in your hand is the right pedal, then you probably have the wrong pedal in the drive side crank arm as well.

    In which case you screwed both.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  9. #9
    Team Smartass middy's Avatar
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    Did you remember that the left pedal is reverse threaded? If you tried to remove it by lefty loosey then that would explain why it was really hard and ended up stripping the crank arm.

  10. #10
    Shiftless bum cavit8's Avatar
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    At least one person has complained of stripped cranks re: pedals on this forum No BS, What does a BD bike really cost? and I found some other references to stripped crank bolts as shipped from BD http://forums.roadbikereview.com/sho....php?p=1786784 Incidentally the author of the latter review suggested getting the bike checked over if you're not sure what you're doing. After getting the cranks off, he found the bottom bracket could be loosened by hand.
    Quote Originally Posted by operator
    truneo that tuned park internal nipple wrench work ??

  11. #11
    Senior Member longbeachgary's Avatar
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    You may want to mention to them that you're a member of the forums. They are an advertiser here.

  12. #12
    cab horn
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    Quote Originally Posted by longbeachgary View Post
    You may want to mention to them that you're a member of the forums. They are an advertiser here.
    I don't see how that matters...?
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  13. #13
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    Go to your hardware store and take the pedal
    Get the correct tap
    Use the tap to rethread crank
    or
    If it was a 2 piece crank and on the side w/o the chainring take it to LBS and they can order you a new piece pretty cheap

  14. #14
    No plan. peabodypride's Avatar
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    Quote Originally Posted by coppertop4646 View Post
    Go to your hardware store and take the pedal
    Get the correct tap
    Use the tap to rethread crank
    or
    If it was a 2 piece crank and on the side w/o the chainring take it to LBS and they can order you a new piece pretty cheap
    lrn2read. He stripped all the threading out. Unless he's going to go to 1/2 inch pedals (kiddy store platforms??) or buys those inserts he's screwed. They are cheapo cranks anyway.

  15. #15
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    Oh didn't know he was smart enough to strip all the threading out

  16. #16
    Senior Member
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    yip you fault and you told them that, their not going to do anytinng

  17. #17
    my bike Owns me+my wallet Kol.klink's Avatar
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    http://www.bikesdirect.com/frequent.htmQ: Is much assembly required?
    A: All bikes come direct to you in the factory box, about 90% assembled. If you are familiar with bicycle assembly, it only takes about 15 to 20 minutes. CLICK HERE to see sample assembly instructions and a video. If you feel unsure about putting it together, please you take it to your local bike shop for final assembly, tuning and safety checks. All parts of the bicycle require proper tuning and tightening of all parts prior to every ride and inclusive of parts that arrive pre-installed.

  18. #18
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    I would have put a dab of grease on the threads and tighten the pedals down good. In most cases a stripped thread is user error.

  19. #19
    cab horn
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    Quote Originally Posted by Kol.klink View Post
    http://www.bikesdirect.com/frequent.htmQ: Is much assembly required?
    A: All bikes come direct to you in the factory box, about 90% assembled. If you are familiar with bicycle assembly, it only takes about 15 to 20 minutes. CLICK HERE to see sample assembly instructions and a video. If you feel unsure about putting it together, please you take it to your local bike shop for final assembly, tuning and safety checks. All parts of the bicycle require proper tuning and tightening of all parts prior to every ride and inclusive of parts that arrive pre-installed.
    Which is pretty much false.

    If a bike comes direct to a customer in a factory box then it is 90% aseembled, extremely badly. They are right though, it will only take 15-20 minutes to build a bike that has a very high chance of having nothing adjusted properly and will most likely fall apart/strip before you make it down the street.

    At that point you might as well just go the 90% assembled bikes from walmart and ride those.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  20. #20
    Shiftless bum cavit8's Avatar
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    That's certainly born out by the guy in the second link I posted. Stripped crank bolts, wheels out of true (one damaged, one replacement damaged) and finger tight BB. Unless you know what you're doing, expert assembly is likely a good idea.
    Quote Originally Posted by operator
    truneo that tuned park internal nipple wrench work ??

  21. #21
    my bike Owns me+my wallet Kol.klink's Avatar
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    secondly if you had receipt from a bike shop, for a final pre-ride build. you could prove your bike was assembled correctly and you would be in a much better position to argue from.

  22. #22
    One skid from blown knees bigbris1's Avatar
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    I worked assembling bikes a long while ago & I can tell you first hand that you definitely want to check everything over before riding your new bike. If you don't have the tools or know-how, have someone who does look it over.

  23. #23
    Team Smartass middy's Avatar
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    Be sure to take it to someone who has a PhD in Bicycle. It's like rocket science you know.

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