Hey- I am currently riding the 2009 Dawes SST. Below is my story about how my pedal stripped all the threading out of the crank. The story is told in an e-mail to a BD representative. I am awaiting response and I was hoping somebody here could provide some information that might help me get this fixed with minimal frustration, work, and monetary strain.
I recently purchased the 2009 Dawes SST from your website. For the most part, the experience was pleasant and satisfactory. Except for the pedals. The first day I rode my bike the left pedal started clicking at every rotation. I took it out and re-installed it and it stopped the clicking. Obviously there was a problem with the threading on the pedal--but the problem went away and I continued to ride for about a month. A few days ago I went for a ride and noticed that the pedal was no longer perpendicular to the crank. This caused the pedaling to be a bit awkward so I turned around and came home. Upon inspection I realized that the pedal needed to be taken out and re-threaded into the crank; but of course this was quite difficult. The pedal would not come out. I spent about an hour and when it finally came out, it had stripped all the threading out of the crank.
I think that it is quite obvious that something was defective. I know that BD refers customers to the manufacturer for warranty issues, but BD does not provide the manufacturer for the pedals. I was hoping that you could give me the pertinent information. I am working on re-threading the crank, but the bolt in the pedal is a very obscure size. I am sure you can understand my frustration! Any and all help is appreciated.