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Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

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Old 12-18-08, 05:37 PM   #1
JustinOlson
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Damaged Cannondale Capo, What to do?

I purchased a Cannondale Capo off of ebay from a bike shop that had listed the bike w/ a "Buy It Now" option. The bike was listed as a NEW condition 2008 Capo. Here is what I received. I'm trying to figure out what to do to fix up the frame, so it doesn't look like crap. I have been thinking of having the frame sandblasted then having it hard anodized. Will the smoothed out weld joints look like crap? Does Cannondale use brazed on filler to give the welds a smooth look? Or do they grind down the aluminum welds?

Attached are my camera phone pictures. I will have higher quality pictures of the bike as it arrived this coming week. I'm very frustrated with the bike shop that sold me this bike. They won't cover shipping back to them if I want to return the bike. So I'm going to loose out on atleast $60 because they lied about the condition of the bicycle. To make things worse they poorly packaged the bike and additional damage was done during shipping. The frame, fork, and wheels all have some damage. Not what I was expecting...












Regards,
Justin
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Old 12-18-08, 05:44 PM   #2
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That sucks, if it's just scratched i wouldn't worry about it too much but i'm sure you can file a complaint through ebay and something would get done
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Old 12-18-08, 05:50 PM   #3
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I've repainted a Cannondale and after stripping the factory finish I noticed it had filler in places....Like bondo. If your gonna strip it for anodizing... sand blasting is probably not the best bet 'cause it usually makes for a rough texture. Especially on alloy. You want a smooth nearly polished substrate for ano. I'd think powder coating or straight up polished would be the best bet. To bad the fork is scratched...
Sorry your ride got messed up and the shop is not willing to be cool.....I guess that's what insurance is for.
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Old 12-18-08, 05:57 PM   #4
JustinOlson
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When I first contacted them about the damage they blamed it on the UPS. The exterior of the box was in perfect shape. UPS didn't cause the damage. The bike shipped me a damaged bike and poorly packaged it. This is what they told me to do:

" Hello Justin,
We received the pictures. They appear to be scratches from shipping. Given that being the case, we suggest you contact UPS. That will net you monies for damages which would be your best deal. If you prefer to not go that route, please send the bike back to us and we will refund your money. We are unable to ship you another bike and send an RA number for pick up. Once again, we are of the opinion these scratches are from shipping which is covered by UPS insurance although you did not pay additional for.
Please let us know which route you prefer to take.
1. Utilizing recovering monies for damages from UPS which brings the net cost way down.

2. Return the bike to us for a refund of monies upon receipt.

Sincerely,
Bobby"


I'm not going to lie to ups in an attempt to cover up there poor business practices. They offer to refund my money, but won't cover shipping charges back to them.


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Old 12-18-08, 05:58 PM   #5
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Definitely file a complaint through eBay, PayPal or both. If the seller doesn't work out the deal, he'll lose his money. It happened to me when a buyer complained about some minute detail on a bike I sold--PayPal had me f'd over for more than a year on that one.
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Old 12-18-08, 06:04 PM   #6
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yes, file a complaint with ebay/paypal.
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Old 12-18-08, 06:09 PM   #7
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I've told them that I would file a complaint with ebay, paypal and the BBB. I'm waiting to hear what they say, and if they will work with me. If not I'm going to get busy on trying to make this right through that method.

I just looked up on paypal that I have 45 days to file, and 60 days to file with ebay so I'm good for time. I just want this to be resolved. In peoples experience, what does paypal and ebay do in this sort of situation?

Justin

Last edited by JustinOlson; 12-18-08 at 06:15 PM.
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Old 12-18-08, 06:22 PM   #8
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They should cover all costs to have it returned for a refund. This bike was totally misrepresented by the seller. Unless the box was full of bolts and bb's that damge did not happen during shipping.

Good luck!

Ride Safe!
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Old 12-18-08, 06:22 PM   #9
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File a complaint. My brother sold a Macbook Air and winning bidder he was sent a couple of textbooks in a box. Scammers are the SCUMS of the earth.
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Old 12-18-08, 06:22 PM   #10
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Those dings definately don't look like anything from shipping. They look like the accumulated little dings you get from riding IMO.

Personally I doubt you're going to see much of a resolution from this, and a bike gets scratched if you use it. My advice is to name and shame the shop, then just ride your bike and forget about it.
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Old 12-18-08, 06:54 PM   #11
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paypal will take the money out of the seller's account and transfer it back to the buyer. he will have to return the bike, of course. paypal/ebay doesnt **** around.
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Old 12-18-08, 07:31 PM   #12
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So if I do file a complaint with ebay and paypal I'm going to still be stuck with paying shipping back to this POS shop?

Justin
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Old 12-18-08, 07:44 PM   #13
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If the frame isn't cracked I wouldn't worry about it.
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Old 12-18-08, 10:09 PM   #14
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So if I do file a complaint with ebay and paypal I'm going to still be stuck with paying shipping back to this POS shop?

Justin
they should refund whatever amount you paid via paypal.
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Old 12-18-08, 10:56 PM   #15
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So then the shop would have to contact me and pay to ship the bike back I'd assume?
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Old 12-18-08, 11:33 PM   #16
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Why don't you go read the eBay and Paypal terms and buyer's protection rules yourself instead of asking everyone in this thread

They tell you what you want to know honest

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Old 12-18-08, 11:39 PM   #17
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Ride it to the ground
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Old 12-19-08, 07:54 AM   #18
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+1 for riding it to death. You'll get a ton of miles from that bike, but ebay and paypal should know the f'ed up. Those are not shipping damages.
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Old 12-19-08, 08:18 AM   #19
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paypal will take the money out of the seller's account and transfer it back to the buyer.
if there is any money in there...

they would rather have work it out if possible.
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Old 12-19-08, 10:59 AM   #20
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The cost of the repairs you are proposing are more than the shipping charges. If you planned on changing the bike's color or modifying it cosmetically when you bought it, then the scratches are academic (other than the fact that the seller didn't disclose them) because they would be addressed in the re-do.

I would file a complaint and let the process work itself. If you don't get resolution to your satisfaction, either make your cosmetic changes, ride it 'as is' or sell it. This is one of the perils of doing business with sight unseen purchases and trusting the seller. I would not recommend returning the bike unless you are credited first. Best not get burned a second time. If you have to pay shipping charges, that is the cost of the lesson. As a general rule, the best you can expect from the resolution process is a reimbursement for what you paid unless the seller is willing to be ethical.

Personally, I would let the resolution process work itself out. If there is no offer to resolve the shipping costs that meet your satisfaction, I would just ride the bike. It will get damaged like that sooner or later if you ride it enough. Then use the return shipping charges to customize it and put the experience behind you as a lesson learned.

Capiche?
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Old 12-19-08, 11:56 AM   #21
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$27 and change to send a 30lbs bike insured FedEx ground. also in my experience when you talk about getting eBay, PayPal or credit card company involved with addition to the BBB things get done. i have been going back and forth with a custom patch maker in Rochester for a month and a half now. after a dozen unreturned phone calls, probably more than 2 dozen unanswered emails and several attempts at live chat, i finally said "these are my options, give me a refund, give me my product or i will call my CC company and the BBB and file complaints, as well as eBay, who i found them through." and don't you know in minutes i had a reply. people fear the BBB, file a complaint.

edit:i got a call a little while ago, my patches came in the mail today. probably look like ****.

Last edited by Meepers; 12-19-08 at 11:59 AM. Reason: add info
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Old 12-19-08, 01:50 PM   #22
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You could leave negative feedback and move on with your life.

Or, if you really want them to take the frame back and you paid through PayPal using a credit card, dispute the charge through your card. That will be a lot faster than going through the Ebay/PayPal resolution.

If you get involved with Ebay resolution, they might ask you to go through the process of having UPS inspect the damage, and officially say that it's not their problem. Thing is, if you go this route, it will take months to resolve the dispute. There's also the chance that UPS might pay up--if I remember right, you get $100 coverage even without insurance, which would go a bit toward a refinish, and might not be the worst thing in the world. You could either refinish it or throw the UPS insurance money at components.
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Old 12-19-08, 01:54 PM   #23
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slightly off-topic: what do you guys like is an appropriate amount of time to receive an ebay item? I purchased something on ebay 14 days ago and it still hasnt arrived even though the seller is 2 hours away (USPS usually takes about 3-4 days). I have emailed him twice and have not gotten a response.
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Old 12-19-08, 02:13 PM   #24
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slightly off-topic: what do you guys like is an appropriate amount of time to receive an ebay item? I purchased something on ebay 14 days ago and it still hasnt arrived even though the seller is 2 hours away (USPS usually takes about 3-4 days). I have emailed him twice and have not gotten a response.
Contact ebay and have them send an email to him asking whats's up? Also tell him yourself your ready to give bad feeback. Fast shipping is expected in the world of ebay.
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Old 12-19-08, 02:17 PM   #25
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those are not shipping scratches. take photos of box and email them to the shop to show theres no damage to it. Plus UPS won't cover if box is in good shape for that type of damage.
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